MINI of St Louis

Patience was a virtue! I knew I wanted a Mini, but with so many customizable options I wasn't 100% sure which one. Dustin Summers was so patient with me and answered all my I knew I wanted a Mini, but with so many customizable options I wasn't 100% sure which one. Dustin Summers was so patient with me and answered all my newbie questions. He even took the time out to show me some of the customized options within vehicles to ensure I would like what I thought I wanted. Even though I did not purchase the 1st or 2nd visit, he still treated me with kindness, did not pressure me, nor make me feel like I was wasting his time. And once I was 100% sure, he took me through a guided test drive that opened my eyes to what a fabulous car a mini really is! The 3rd time really was a charm. The purchase went way smoother than I couldve imagined. Tina was very clear, fun, and let me know what options I had and gave me her honest opinion when I had questions. Neil popped by gave me a big hug and congratulated me on making a final choice. Overall, these 3 made this a great experience. I couldnt be happier to own a mini or encourage others to get one! More

Great Team at Mini of St. Louis It took me three years to finally get my mini cooper but the dealership always kept in contact but never bothered me until I was ready for the actual It took me three years to finally get my mini cooper but the dealership always kept in contact but never bothered me until I was ready for the actual purchase. Their sales team was wonderful to work with and it was the first time buying a car was painless. I'm loving my mini and couldn't be happier with my decision. More

Super Easy, Super Fast, Great people! I could not have been happier with my experience at Mini of St. Louis. It was Thanksgiving week 2015 and Dustin Summers and Bill Harada took care of m I could not have been happier with my experience at Mini of St. Louis. It was Thanksgiving week 2015 and Dustin Summers and Bill Harada took care of me like I was family. They had answers to all of my questions, they explained everything to great length and detail. Both of their customer service was spot on. Like other dealerships, there was no awkward waiting. They kept me apprise of the entire process as we hit each step. I did not have great credit at all and Bill was able to work some magic and get me a great deal at a great price and while he was doing that Dustin dropped everything he was doing to ensure I was taken care of. Even after I drove away, I came back and Neil dropped what he was doing to come put my plates on for me and answer any last questions. If you are looking for a dealership to buy a new or used car then you are an absolute idiot if you don't go give the people at Mini of St. Louis a chance! P.S. I am not being paid for this review! More

Great and nice salesperson! Steve is a real great salesman who helped me to go through all the process and solved my questions. He is willing to offer which is best for me and ma Steve is a real great salesman who helped me to go through all the process and solved my questions. He is willing to offer which is best for me and makes the best deal possible! He is patient enough to explain everything for the new car! I strongly recommend him! Karen has been also very helpful to introduce cars and to build up details for a new car and I enjoyed the test drive! Thank you both for your help! More

Truly enjoyable vehicle purchasing experience x 3! We recently acquired our third new Mini from salesperson Karen Fortune. Having been highly satisfied with our first two purchases, we returned in Nov We recently acquired our third new Mini from salesperson Karen Fortune. Having been highly satisfied with our first two purchases, we returned in November when we found ourselves unexpectedly in the market for a vehicle. Karen listened carefully and converted our stated needs into the perfect vehicle suggestion. She is attentive, understanding and highly knowledgeable. We also know that after the purchase Karen will continue to keep our satisfaction her priority as we drive and service our vehicle. The buying experience here is transparent and clear. We have always felt like we were treated fairly as valued customers. Neil Westfall added to our experience this time around as a visible and engaged manager. All of the pitfalls of vehicle purchase simply don't exist at Mini of St. Louis. More

Great service Someone is always there to greet you and get your service going.They always make me feel welcome. The dealership has a very relaxing atmosphere?? Someone is always there to greet you and get your service going.They always make me feel welcome. The dealership has a very relaxing atmosphere?? More

Friendly & Casual Mini of St. Louis provides a low-stress car buying experience. Processes are streamlined and the employees are relaxed and accommodating. I will certa Mini of St. Louis provides a low-stress car buying experience. Processes are streamlined and the employees are relaxed and accommodating. I will certainly be back for my next car! More

Great Experience! I had a wonderful experience even before I set foot in the beautiful showroom. Bill Harada responded quickly to my emails with updates about availabil I had a wonderful experience even before I set foot in the beautiful showroom. Bill Harada responded quickly to my emails with updates about availability and appropriate suggestions. Upon arrival, he ensured I was in good hands with Karen Fortune, who patiently and enthusiastically walked me through the MINI's features. Tina Logue made the financing easy, and I went from interested prospective buyer to owner in two and a half hours. I am happy with my purchase, and I would eagerly recommend MINI of St. Louis to a family member or friend. More

What an awesome salesperson Steve is knows his business. Very helpful in getting my problem solve. Never any unpleasant feeling while this transaction was taking place. I would r Steve is knows his business. Very helpful in getting my problem solve. Never any unpleasant feeling while this transaction was taking place. I would recommend him any time. More

MINI of St. Louis knows how to do it right! First, thanks to Steve, Neil, and Tina for putting in the effort to make my purchase both easy and fun!!! I stopped in the dealership about 9 month First, thanks to Steve, Neil, and Tina for putting in the effort to make my purchase both easy and fun!!! I stopped in the dealership about 9 months ago to check out the MINI's and see what all the fuss was about, as I'd never actually been in one before. (I was looking for a car with a nice balance between luxury, price, and personality... and on paper, MINI seemed to be a perfect fit.) I mentioned that I would be purchasing at the end of the year, but I wanted to learn about the various options then so I could plan out my finances accordingly. I couldn't have had a better first impression and I walked away convinced that I'd be purchasing a MINI as my next car. In the meantime, I touched base with the salesperson (Gerard Bulber) a couple times and he was always laid back and patient with me. Instead of pulling all sorts of smarmy sales tactics to try and persuade me to purchase on his terms instead of mine, he gave me plenty of space and I was never pressured at all. I can't believe how refreshing this was compared to my previous new car purchasing experiences dealing with incompetent, selfish, and manipulative salespeople at local Mazda and Honda dealers!!! When I was finally ready to move forward, Gerard and Neil worked hard to keep my business and help me custom order a car exactly the way I wanted it. To be honest, I tried some comparison shopping at other MINI dealers, but it turned out to be a waste of time... as Neil's team had the best deals and superior sales tactics. While my car was being built, Gerard left the dealer to pursue a new career. At first, I was a little disappointed because I liked him and I thought it might be awkward working with a new motoring advisor for the final purchase and delivery. Neil reached out to me and let me know that Steve Emerson would be my new contact, and that he had full confidence that Steve would take great care of me. It wasn't awkward in the least. After meeting Steve in person, I wished that I had worked with him all along. He was just as laid back and friendly. Not to knock Gerard because he was great, but Steve has spent more time with the brand and it really shows. Anyway, when the car was ready to be picked up, Steve walked us through every feature and made sure we had the basics down pat, and he re-assured us that he was available for follow-up questions. (The MINI Connected system with navigation is truly amazing, but it was like drinking from a fire hose trying to understand how all the settings and features worked. Steve did a great job explaining the features and he was gracious with a few of our dumb questions.) So yeah, working with Steve to sign the initial papers and then go through the car was actually a lot of fun. When it came time to finalize the paperwork, Tina was great to work with too. She was friendly and also easy going. This has always been the dreadful part when I've purchased cars in the past. In contrast, I can't imagine how the final payment process could have been any more pleasant and efficient, as it only took a few minutes. So yeah, thanks to Neil and his awesome team for such a terrific buying experience. I wouldn't hesitate to recommend MINI of St. Louis to anyone, and would encourage you to look for Steve Emerson when you walk in the door :-) More