MINI of St Louis

MINI of St. Louis knows how to do it right! First, thanks to Steve, Neil, and Tina for putting in the effort to make my purchase both easy and fun!!! I stopped in the dealership about 9 month First, thanks to Steve, Neil, and Tina for putting in the effort to make my purchase both easy and fun!!! I stopped in the dealership about 9 months ago to check out the MINI's and see what all the fuss was about, as I'd never actually been in one before. (I was looking for a car with a nice balance between luxury, price, and personality... and on paper, MINI seemed to be a perfect fit.) I mentioned that I would be purchasing at the end of the year, but I wanted to learn about the various options then so I could plan out my finances accordingly. I couldn't have had a better first impression and I walked away convinced that I'd be purchasing a MINI as my next car. In the meantime, I touched base with the salesperson (Gerard Bulber) a couple times and he was always laid back and patient with me. Instead of pulling all sorts of smarmy sales tactics to try and persuade me to purchase on his terms instead of mine, he gave me plenty of space and I was never pressured at all. I can't believe how refreshing this was compared to my previous new car purchasing experiences dealing with incompetent, selfish, and manipulative salespeople at local Mazda and Honda dealers!!! When I was finally ready to move forward, Gerard and Neil worked hard to keep my business and help me custom order a car exactly the way I wanted it. To be honest, I tried some comparison shopping at other MINI dealers, but it turned out to be a waste of time... as Neil's team had the best deals and superior sales tactics. While my car was being built, Gerard left the dealer to pursue a new career. At first, I was a little disappointed because I liked him and I thought it might be awkward working with a new motoring advisor for the final purchase and delivery. Neil reached out to me and let me know that Steve Emerson would be my new contact, and that he had full confidence that Steve would take great care of me. It wasn't awkward in the least. After meeting Steve in person, I wished that I had worked with him all along. He was just as laid back and friendly. Not to knock Gerard because he was great, but Steve has spent more time with the brand and it really shows. Anyway, when the car was ready to be picked up, Steve walked us through every feature and made sure we had the basics down pat, and he re-assured us that he was available for follow-up questions. (The MINI Connected system with navigation is truly amazing, but it was like drinking from a fire hose trying to understand how all the settings and features worked. Steve did a great job explaining the features and he was gracious with a few of our dumb questions.) So yeah, working with Steve to sign the initial papers and then go through the car was actually a lot of fun. When it came time to finalize the paperwork, Tina was great to work with too. She was friendly and also easy going. This has always been the dreadful part when I've purchased cars in the past. In contrast, I can't imagine how the final payment process could have been any more pleasant and efficient, as it only took a few minutes. So yeah, thanks to Neil and his awesome team for such a terrific buying experience. I wouldn't hesitate to recommend MINI of St. Louis to anyone, and would encourage you to look for Steve Emerson when you walk in the door :-) More

Excellent dealership. This was our fourth Mini from this dealership. We purchased a 2015 Mini Countryman for our daughter. Our experience with Mark Conn the saleshoncho wa This was our fourth Mini from this dealership. We purchased a 2015 Mini Countryman for our daughter. Our experience with Mark Conn the saleshoncho was excellent. He is incredibly knowledgeable about all of the Mini's and we never had any pressure for us to buy form him. Of course we will be back when my wife is ready for a new car! Thanks for everything! More

Service While I was at Mini, David Joseph assisted me. He listened to my concerns and offered suggestions to help solve my problems with my vehicle. His exp While I was at Mini, David Joseph assisted me. He listened to my concerns and offered suggestions to help solve my problems with my vehicle. His expertise and customer service was excellent. I have confidence when my car is serviced at Mini. More

Quick, easy, and pleasant buying experience I recently purchased a new MINI and was assisted throughout the entire process by Karen Fortune. She was an excellent "motoring adviser." I never felt I recently purchased a new MINI and was assisted throughout the entire process by Karen Fortune. She was an excellent "motoring adviser." I never felt pressure to buy or spend more than I wanted. Karen simply allowed me to test drive the cars I was interested in and let me make my own decision on my own time. When I made my choice, Karen and the service department made sure it was exactly what I wanted and went above and beyond to make everything perfect before I took it home. As far as financing, Tina made the entire process quick and painless. Everyone on the sales floor was professional, pleasant, and relaxed. Infinitely better than my experiences at several other area dealerships. More

Buy Mini Great experience Mark and everyone were professional and polite. Highly recommend! I did not expect to have such a good time buying a car. Go see them Great experience Mark and everyone were professional and polite. Highly recommend! I did not expect to have such a good time buying a car. Go see them you wont be disappointed! More

GREAT EXPERIENCE! NO PRESSURE! My wife and I were in the market for a new MINI for quite sometime, but couldn't nail down the one we wanted until we met with Mark. Mark was very inf My wife and I were in the market for a new MINI for quite sometime, but couldn't nail down the one we wanted until we met with Mark. Mark was very informative and extremely easy to work with. Unlike most dealership experiences where we felt pressured by the sales people Mark gave us plenty of time to weigh out our options and make the decision we felt most comfortable with. We now are proud owners of our first MINI and are looking forward to the next one already! More

Great Deal! Found a used Chevy in an on line search. Felt like I got a great deal. Steve Emerson was a perfect sales person for my buying style - no pressure - wo Found a used Chevy in an on line search. Felt like I got a great deal. Steve Emerson was a perfect sales person for my buying style - no pressure - would definately recommend. More

Amazing Experience - Dustin, Neil & Tina were great! I bought a used Hyundai from these guys and I can't stress enough how awesome they all were. Everyone was extremely thorough and really nice. I've ha I bought a used Hyundai from these guys and I can't stress enough how awesome they all were. Everyone was extremely thorough and really nice. I've had my fair share of car dealer experiences and this one was by far the best i've ever had. I was treated like a human being and not just another sale. Special shout out to Dustin who was extremely personable and took care of me. Shout out to Neil and Tina as well who made everything really easy for me in the car buying process. Come to these guys if you are in the market for a car! More

Excellent experience We had a great experience with Steve at mini! Buying a car is always a dreaded experience and Steve helped make it easy and fast! We traded in our car We had a great experience with Steve at mini! Buying a car is always a dreaded experience and Steve helped make it easy and fast! We traded in our car for a used Acura they had on the lot. Steve was very honest and open with us and we couldn't be happier with our trade in. I would recommend any who visits mini to work with Steve ! The financial lady, Tina, was always very fast and efficient with our paperwork and transaction. More

Our salesman Dustin Summers was a pleasure to work with. We enjoyed working with Dustin and also with Tina in the finance dept. They were both very helpful and fun to talk to. I look forward to seeing them We enjoyed working with Dustin and also with Tina in the finance dept. They were both very helpful and fun to talk to. I look forward to seeing them on routine checks. More