MINI of St Louis

Everyone I encountered was very friendly and easy to work with. The showroom and service area were extremely clean and very nice. The job was done quickly and priced as promised. with. The showroom and service area were extremely clean and very nice. The job was done quickly and priced as promised. More

I took our Mini Clubman in for service yesterday morning and was pleasantly greeted by a porter and escorted to the service desk where I was turned over to Dave. He determined what service was due and that and was pleasantly greeted by a porter and escorted to the service desk where I was turned over to Dave. He determined what service was due and that it might need programming. I elected to stay until a determination was made as to the duration of service. While waiting I struck up a conversation with Mike Preiss about future models and the timelines. I found him very knowledgeable and helpful. It seemed my car was going to take longer than I wanted to wait so Dave put me in a loaner car and I was off. I received a call from Carrie early afternoon that the car was ready. When I picked it up every thing went smooth my car was washed and dried,everyone was friendly and everyone seemed to enjoy their job which is refreshing. Steve Emerson was there when I picked up the car and he was gracious and helpful as always. He reset the key memory for my wife's key and spent some time with me as well. I am retired from auto dealerships and was never employed by nor affiliated with this company. I am very impressed with this organizations treatment of their clients even when their nearest competitor is Four hours away. More

Greated with smile and positive attitude! The service area is clean and inviting. My first time to visit the new facility. Waiting area is comfortable and has wi-fi. Bonus! area is clean and inviting. My first time to visit the new facility. Waiting area is comfortable and has wi-fi. Bonus! More

Todd and the MINI of St. Louis team take customer service to a new level rarely seen these days. It begins with honesty and integrity, good advice, fair prices, a shop that's cleaner than a hound's tooth and to a new level rarely seen these days. It begins with honesty and integrity, good advice, fair prices, a shop that's cleaner than a hound's tooth and an overall experience second to none. Everything is top shelf here, from the minute you drive in until you walk out the door to pick up your freshly washed car. You might expect this kind of treatment at a Bentley dealer, but MINI does it at mini prices. Best I've ever seen. More

We had a great experience at Mini of St. Louis. Steve was helpful every step of the way, and we love our new Mini Cooper. helpful every step of the way, and we love our new Mini Cooper. More

I met with Steve Emerson in late December to test drive 2 different MINI models. I was interested in the Hardtop S and the Paceman S. After letting me drive both, Steve gave me the differences in the two mod different MINI models. I was interested in the Hardtop S and the Paceman S. After letting me drive both, Steve gave me the differences in the two models and answered all of my questions going forward. He kept in touch through email but did not overwhelm me with too many emails or phone calls. When I was ready (today, February27th), I contacted Steve through email and started the purchasing process. It was very smooth and everything was resolved within a few hours. They had the car ready for me to pick up the same day. At the dealer, Steve discussed the features of my new MINI with me in detail, making sure I understood how everything worked. When I met with Tina in the financial department, she was very friendly and helpful. I was able to split up my down payment and license/registration payment to make it easier on me. Everything was complete within a short period of time and I was very happy with how everything turned out. After being at the MINI dealer for about an hour, start to finish, I was ready to be on my way. This was an excellent car buying experience. More

Mark was a lot of fun to work with. He is honest in his opinions and took my opinions seriously. I passed on one car and Mark never pressured me. I purchased a different car from Mark at a later date and opinions and took my opinions seriously. I passed on one car and Mark never pressured me. I purchased a different car from Mark at a later date and again he never pressured me. He did everything he could to help. I felt that Mark was more interested in making me happy and providing good customer service than just selling me a car. I would absolutely buy another car from Mark and would recommend him to any of my friends. More

We are on our third MINI and could not be happier with the exuberant sales staff, the accommodating service department, and the very helpful parts department. Great people selling and maintaining extremel the exuberant sales staff, the accommodating service department, and the very helpful parts department. Great people selling and maintaining extremely fun cars! More

We spoke with Bill a couple of days before deciding to test drive a Mini and scheduled a time to do a test drive on what turned out to be a very cold, slushy Saturday morning. We met Mark, and between the test drive a Mini and scheduled a time to do a test drive on what turned out to be a very cold, slushy Saturday morning. We met Mark, and between them, they answered all of our questions and provided guidance on choosing the right car for our needs. We decided on a used Mini Cooper, and within a couple of hours, drove it home. Mark and Bill both made this car buying experience very easy and fun. Would highly recommend this team! More

I have to say that I consider myself VERY lucky in that the pre-owned 2008 MINI Cooper that I purchased still had an extended maintenance warranty AND that I have MINI of St. Louis to take it to for servic the pre-owned 2008 MINI Cooper that I purchased still had an extended maintenance warranty AND that I have MINI of St. Louis to take it to for service! My visit was very pleasant- from the moment that I pulled into the service bay and was greeted by one of the service techs to when I left the same service bay with a sparking clean car that had been washed and vacuumed after the oil change! Rick, the service manager was soooo helpful in going over all my needs and what was covered! Turned out EVERYTHING was! He took my keys and I was off to sit not only in the new MINI's in the showroom but in the well-equipped waiting area! There's a soda and snack machine nearby, but they also supply a healthy assortment of fresh fruit and hot beverages. (Very appreciated on a cold day like today!!) It's also neat to see Neil, the new car sales manager, walking through the dealership and Mary, the receptionist, is very warm and friendly with all the customers as we either pay for our bill or create our "wish list" from the MINI boutique! I was in and out of there within two hours (Had a lot on that scheduled tune-up!) and assured that it was done right! I think what impresses me the most is that MINI of St. Louis does not just sit back and settle for "okay" service given that they're the ONLY dealership within several hundred miles...they expect superior service from their employees and we receive it! More