MINI of St Louis

Todd and the MINI of St. Louis team take customer service to a new level rarely seen these days. It begins with honesty and integrity, good advice, fair prices, a shop that's cleaner than a hound's tooth and to a new level rarely seen these days. It begins with honesty and integrity, good advice, fair prices, a shop that's cleaner than a hound's tooth and an overall experience second to none. Everything is top shelf here, from the minute you drive in until you walk out the door to pick up your freshly washed car. You might expect this kind of treatment at a Bentley dealer, but MINI does it at mini prices. Best I've ever seen. More

We had a great experience at Mini of St. Louis. Steve was helpful every step of the way, and we love our new Mini Cooper. helpful every step of the way, and we love our new Mini Cooper. More

I met with Steve Emerson in late December to test drive 2 different MINI models. I was interested in the Hardtop S and the Paceman S. After letting me drive both, Steve gave me the differences in the two mod different MINI models. I was interested in the Hardtop S and the Paceman S. After letting me drive both, Steve gave me the differences in the two models and answered all of my questions going forward. He kept in touch through email but did not overwhelm me with too many emails or phone calls. When I was ready (today, February27th), I contacted Steve through email and started the purchasing process. It was very smooth and everything was resolved within a few hours. They had the car ready for me to pick up the same day. At the dealer, Steve discussed the features of my new MINI with me in detail, making sure I understood how everything worked. When I met with Tina in the financial department, she was very friendly and helpful. I was able to split up my down payment and license/registration payment to make it easier on me. Everything was complete within a short period of time and I was very happy with how everything turned out. After being at the MINI dealer for about an hour, start to finish, I was ready to be on my way. This was an excellent car buying experience. More

Mark was a lot of fun to work with. He is honest in his opinions and took my opinions seriously. I passed on one car and Mark never pressured me. I purchased a different car from Mark at a later date and opinions and took my opinions seriously. I passed on one car and Mark never pressured me. I purchased a different car from Mark at a later date and again he never pressured me. He did everything he could to help. I felt that Mark was more interested in making me happy and providing good customer service than just selling me a car. I would absolutely buy another car from Mark and would recommend him to any of my friends. More

We are on our third MINI and could not be happier with the exuberant sales staff, the accommodating service department, and the very helpful parts department. Great people selling and maintaining extremel the exuberant sales staff, the accommodating service department, and the very helpful parts department. Great people selling and maintaining extremely fun cars! More

We spoke with Bill a couple of days before deciding to test drive a Mini and scheduled a time to do a test drive on what turned out to be a very cold, slushy Saturday morning. We met Mark, and between the test drive a Mini and scheduled a time to do a test drive on what turned out to be a very cold, slushy Saturday morning. We met Mark, and between them, they answered all of our questions and provided guidance on choosing the right car for our needs. We decided on a used Mini Cooper, and within a couple of hours, drove it home. Mark and Bill both made this car buying experience very easy and fun. Would highly recommend this team! More

I have to say that I consider myself VERY lucky in that the pre-owned 2008 MINI Cooper that I purchased still had an extended maintenance warranty AND that I have MINI of St. Louis to take it to for servic the pre-owned 2008 MINI Cooper that I purchased still had an extended maintenance warranty AND that I have MINI of St. Louis to take it to for service! My visit was very pleasant- from the moment that I pulled into the service bay and was greeted by one of the service techs to when I left the same service bay with a sparking clean car that had been washed and vacuumed after the oil change! Rick, the service manager was soooo helpful in going over all my needs and what was covered! Turned out EVERYTHING was! He took my keys and I was off to sit not only in the new MINI's in the showroom but in the well-equipped waiting area! There's a soda and snack machine nearby, but they also supply a healthy assortment of fresh fruit and hot beverages. (Very appreciated on a cold day like today!!) It's also neat to see Neil, the new car sales manager, walking through the dealership and Mary, the receptionist, is very warm and friendly with all the customers as we either pay for our bill or create our "wish list" from the MINI boutique! I was in and out of there within two hours (Had a lot on that scheduled tune-up!) and assured that it was done right! I think what impresses me the most is that MINI of St. Louis does not just sit back and settle for "okay" service given that they're the ONLY dealership within several hundred miles...they expect superior service from their employees and we receive it! More

I had a noise in my car, could not figure out what it was. Made an appointment got in right away. explained the noise I was hearing and they took the time to test drive the car to figure it out. Had to was. Made an appointment got in right away. explained the noise I was hearing and they took the time to test drive the car to figure it out. Had to order part to fix so it will be fixed soon More

Karen and all the staff at MINI of St Louis reminded me that buying a car from a dealership can and should be a pleasant experience. Karen helped me find the exact car I was looking for, and made the purc that buying a car from a dealership can and should be a pleasant experience. Karen helped me find the exact car I was looking for, and made the purchasing process easy and enjoyable. She made sure that all the little issues I'd noticed were taken care of before I got the keys, and I was delivered a perfect vehicle. I'd recommend MINI of St Louis, and specifically Karen, to anyone who wants to have as much fun buying their car, as they do driving it. More

Karen was an absolute delight to work with and extremely helpful in finding us a care that fit all of our needs for our growing family. The Mini of St. Louis car buying experience is unlike any other: no-n helpful in finding us a care that fit all of our needs for our growing family. The Mini of St. Louis car buying experience is unlike any other: no-nonsense, quick, and ensuring at the time of sale and thereafter that the customer is pleased how both of my Mini experiences have been. More