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MINI of St Louis - Service Center

Maplewood, MO

4.9
875 Reviews
Call Service Center (314) 644-6464

875 Reviews of MINI of St Louis - Service Center

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January 14, 2022

Arman is an amazing representative for the Dealership and the Mini brand. Wow! He is so polite, thoughtful, and inspires trust from the moment you bring him your car and your problem. Mini of St Louis i More

by JohnFon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Neil Westfall, Mark Conn, Mary McDonnell, Arman Dzafic
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Feb 18, 2022 -

MINI of St Louis responded

Thank you for the 5-star review! We are happy that Arman impressed you in this way. We are very lucky to have him at MINI. Stay safe and see you next time!

January 11, 2022

Arman is consistently personable and professional. He takes care of business efficiently but always has time for a nice conversation. I’ve gotten to know Arman over the years and always look forward to h More

by jesimeri
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carrie Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Viero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mary Silver, Mark Conn, Mary McDonnell, Arman Dzafic
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Jan 11, 2022 -

MINI of St Louis responded

Thank you for your outstanding review! We strive to be as prompt and accommodating as possible, and our team is one of the best! We are truly passionate for creating the best possible experience here at MINI! We are thrilled to hear about this experience!

January 11, 2022

We have known Arman for many years and have used the dealership for many years. We have always had a great experience. Highly recommend both. More

by mensajim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arman Dzafic
Report | Print
Jan 11, 2022 -

mensajim responded

We have known Arman for many years and have used the dealership for many years. We have always had a great experience. Highly recommend both.

Aug 07, 2024 -

MINI of St Louis responded

Thank you for your 5-star review and recommendation! It looks like we missed answering your review from years ago:).

January 10, 2022

Disappointed and frustrated. Dropped off mini w/o electrical issues. Picked up mini w them. More

by Woodstl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Steve Pfeiffer
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Arman Dzafic
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Jan 18, 2022 -

MINI of St Louis responded

Thank you for the feedback. We do appreciate you taking the time to share your thoughts. At the time your vehicle was initially checked in for repair you mentioned that the timing chain was repaired at another facility and from there the vehicle sat for roughly 2 years. You wanted us to check the vehicle’s timing chain and for running issues. Thankfully the vehicle had no current faults and no check engine light was on during service. An older misfire code was present in history but again, thankfully, no issues currently within this system. We did advise you that water pump pulley was failing and the oil filter housing was leaking coolant, so you did authorize the repair of these items. Arman spoke to you prior to leaving the dealership and informed you of several additional issues that were still present in the vehicle. At that time you did decline any further repairs and stated the vehicle is a second daily driver and that you were not concerned about those issues right now. The next day you called to say that the battery light had come. Arman spoke to you and stated that you could bring it in to have it diagnosed. Again you mentioned that you were not worried about it and that you will be likely be getting rid of the car. Arman’s offer to diagnose the battery still stands if you would like to take him up on it. Again thank you for the feedback and comments.

January 07, 2022

Mini of St. Louis has always been wonderful to me! They know that I know my cars, and it’s fun just to stop in and say Hi from time to time. Driving my 5th Mini! More

by Serpg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Harada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Todd Feuerhaken- 5 stars, Neil Westfall, Mary McDonnell, Arman Dzafic
Report | Print
Jan 11, 2022 -

MINI of St Louis responded

Thank you for the 5-star review! Stay safe and see you next time!

January 05, 2022

I was having an issue with my Paceman and decided to take it to the dealership. They were courteous and very accommodating with me and my schedule. Found and fixed the issue promptly and held an open line of More

by Dasnickels
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arman Dzafic
Report | Print
Jan 11, 2022 -

MINI of St Louis responded

Thank you for your outstanding review! We strive to be as prompt and accommodating as possible, and our team is one of the best! We are truly passionate for creating the best possible experience here at MINI! We are thrilled to hear about this experience!

January 05, 2022

The best customer service I ever had thank you for Arman Dzafic and all the team.⭐️⭐️⭐️⭐️⭐️ More

by Yaowaret Inglish
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arman Dzafic
Report | Print
Jan 11, 2022 -

MINI of St Louis responded

Thank you for the 5-star review! We are happy that Arman impressed you in this way. We are very lucky to have him at MINI. Stay safe and see you next time!

January 04, 2022

Great people to work with!!! Arman was very knowledgeable and explained everything I needed to know thoroughly. They even went out of their way to help with an issue with the service contract people. I high More

by keneman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Harada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mary McDonnell, Arman Dzafic
Report | Print
Jan 11, 2022 -

MINI of St Louis responded

Thank you for the 5-star review! We are happy that Arman impressed you in this way. We are very lucky to have him at MINI. Stay safe and see you next time!

December 30, 2021

Arman was great to work with. He and his crew were knowledgeable, genuine, and trustworthy. The video walk through is a great feature More

by mtbsheffield
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arman Dzafic
Report | Print
Jan 11, 2022 -

MINI of St Louis responded

Thank you for the 5-star review! We are happy that Arman impressed you in this way. We are very lucky to have him at MINI. Stay safe and see you next time!

December 29, 2021

Arman was and is always a pleasure to work with. Prompt, professional service. We are always greeted with a smile. Have purchased 4 Minis from Mini of St Louis and have always had a wonderful experience. More

by ericc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arman Dzafic
Report | Print
Jan 11, 2022 -

MINI of St Louis responded

Thank you for the 5-star review! We are happy that Arman impressed you in this way. We are very lucky to have him at MINI. Stay safe and see you next time!

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