MINI of St Louis - Service Center

Friendly, Professional Service I always look forward to visiting the MINI service center because first, I'm welcomed with a warm greeting, and then checked in immediately. Dave expl I always look forward to visiting the MINI service center because first, I'm welcomed with a warm greeting, and then checked in immediately. Dave explains the service that will be performed, answers all of my questions, and is very accurate at estimating the time it will take to finish. The service is always done promptly, and my car is returned to me sparkling clean. More

Absolutely amazing service! Dan was extremely helpful. My family and I came in from out of town and our car was having major issues. As soon as I walked in Dan was right there. H Dan was extremely helpful. My family and I came in from out of town and our car was having major issues. As soon as I walked in Dan was right there. He listened to my concerns, walked me through the process of figuring out what was wrong with my car, and I felt I was being taken care of. I've been to other dealerships and felt physically ill after walking out. Mini of St. Louis totally came through and they went way above and beyond all of my expectations. As far as being a new Mini owner, and my experience with this service center, I will always look to Mini as my first choice in a vehicle. Thank you very much! More

Top-notch crew This Mini crew is top-notch. They have taken great care of me and my Mini for several years now, and every visit has been a positive experience. They This Mini crew is top-notch. They have taken great care of me and my Mini for several years now, and every visit has been a positive experience. They are patient with my questions and carefully explain exactly what my car needs on a particular visit and why, as well as what repairs I can wait on and why. They are fair in their dealings with me and have proven themselves time and again worthy of my trust. Very happy that this is my dealer/service provider! More

Felt like a VIP These folks know how to treat their customers. Basically everyone I came in contact with were helpful, friendly, courteous and seemed to be genuinely These folks know how to treat their customers. Basically everyone I came in contact with were helpful, friendly, courteous and seemed to be genuinely interested in ensuring I had a positive experience at Mini of St. Louis. From my service call to check out, the experience was efficient and seamless, including the use of a loaner. A special shout out to Todd the Service Mgr. He is a true professional and I look forward to working with him again. More

Excellent Service on our 1-Year old MINI Convertible! David Joseph, Dan and Derrick went out of their way to take good care of us on the 1-Year Service visit for our 2016 MINI Convertible. They loaned us David Joseph, Dan and Derrick went out of their way to take good care of us on the 1-Year Service visit for our 2016 MINI Convertible. They loaned us a car so that we could go to lunch and do a little shopping while the car was being serviced and updated our car with the latest software. They had all the work completed and the car washed in the time they originally estimated. The service team at MINI of St. Louis know how to take care of customers. More

Great overall service I had the pleasure of working with Dan for the first time at Mini. His professionalism, friendliness, and knowledge of what needed to be done went ab I had the pleasure of working with Dan for the first time at Mini. His professionalism, friendliness, and knowledge of what needed to be done went above and beyond my expectations. I would highly recommend working With Dan and Mini of St. Louis to my closest friends and relatives. Thank you Dan for taking care of me! More

Learning to trust again Dan Wirick took care of my repairs without making me worry about unnecessary work or being over-charged. He explained things in plain talk a non-car g Dan Wirick took care of my repairs without making me worry about unnecessary work or being over-charged. He explained things in plain talk a non-car guy can understand. I feel like I could trust this dealership if everyone is as straightforward as Dan. More

Saved Me, Rita and Robert Moessmer We bought a used Mini from West County Volvo and were totally screwed. They told me to go to St. Louis Mini for a diagnostic, Mini told me to get my We bought a used Mini from West County Volvo and were totally screwed. They told me to go to St. Louis Mini for a diagnostic, Mini told me to get my money back. West County Volvo refused. It had a limited warranty and Todd Feuerhaken, and, forgive my misspelling, Dave Carries Dan Das, bailed me out. They went way beyond what was necessary to help me, they fought for every bit of warranty coverage. It was the first time I told a car service manager that I loved him. More

ABOVE AND BEYOND! Picked up a nail in left rear run-flat. Booked appointment with Dan Wirick, dropped my Mini off and was given a loaner. Got phone call that all was Picked up a nail in left rear run-flat. Booked appointment with Dan Wirick, dropped my Mini off and was given a loaner. Got phone call that all was good, returned loaner and headed for home. Checked TPM (Tire Pressure Monitor) on the way and left rear showed very low. Inflated it when I got home and called Dan. Brought it back the next morning and they couldn't detect any leak, including checking the valve stem. Todd Feuerhaken (Service Manager) asked me to drive it over the weekend and bring it back on Monday. Went to Costco Sunday, returned home and saw white paint and cracked reflector light at left rear corner (some idiot turned too tight trying to park and nicked my car. When I brought the car in for the tire check, I mentioned what had happened to Dan. Before I knew it, Dan was removing the white paint with a solvent and Todd was applying clear coat where one scratch had gone through to the paint. I had previously had my Mini ceramic coated. Todd gave me a container of clear coat to take to my detailer who is going to reapply ceramic coat. I am 74 and have previously owned 30 new cars. Out of 31 dealerships, Mini of St. Louis is so far above and beyond any service department I have used that second place isn't in sight. These guys are just outstanding ... and one of the biggest reasons I own a Mini. More

customer care Was in for service wondering around the showroom. Bill was very cordial and friendly. Not trying to sell me a car but very informative. This was at Was in for service wondering around the showroom. Bill was very cordial and friendly. Not trying to sell me a car but very informative. This was at 8:00am, did not expect sales people to be around. Would consider my next car from Bill. More