MINI of St Louis - Service Center

Tire Problem Had an issue with a tire. The dealer went way out of their way to get me going in very short order. Absolutely fantastic experience. Had an issue with a tire. The dealer went way out of their way to get me going in very short order. Absolutely fantastic experience. More

great ! I have bought a lot of autos in my time ( 57 years old ) and have never been to a dealership twice. Mini of St. Louis is so much better than any other I have bought a lot of autos in my time ( 57 years old ) and have never been to a dealership twice. Mini of St. Louis is so much better than any other dealer . The integrity and honesty of the entire service department is unrivaled. My next car will be another Mini. On a scale of 1 - 10 Mini of St. Louis gets 11 ! More

Unbelievable customer service!!! If only every car dealer was like Mini of St.Louis this would truly be a wonderful world. So I broke down at the Mini dealer with my Cooper...not bein If only every car dealer was like Mini of St.Louis this would truly be a wonderful world. So I broke down at the Mini dealer with my Cooper...not being from the area and having my family with me it was kind of a nerve racking moment....Until I met Neil...He was able to talk to his Service Manager (on his day off by the way) and get me into the shop, So now I'm an hour away from home with no ride...and this is where Mini will out shine EVERY CAR DEALER EVER. So Rick gets me wrote up and asked if I had someone picking us up...I told him that we lived a ways away and didn't know anyone around, Rick disappears for a few minutes and returns with a set of keys to a Mini in the lot...Rick: Here, take one of our loaners and we will call you in a couple days. So here i was freaking out on how in the heck I was getting home and just like that ALL my fears were gone. I will always be a Mini fan!! More

Execellent As always, friendly, fast, professional service! Had to have my car towed last week. Even though they were booked, Dave got me a loaner car, squeezed As always, friendly, fast, professional service! Had to have my car towed last week. Even though they were booked, Dave got me a loaner car, squeezed my car into the queue and called with updates. In/out/done! THX More

Awesome service with a smile . Super clean showroom & lounge Drove in with no appointment to get wiper blades .replaced. Service Technician Rick took care of it with a smile. I Sat down had A cappuccino in th Drove in with no appointment to get wiper blades .replaced. Service Technician Rick took care of it with a smile. I Sat down had A cappuccino in the. Lounge. Looked at a few new cars in the super nice and clean show room. Car was ready to go in no time at all. 20 minutes tops Mini is a fun car and the service dept is great. Always a fun experience. More

Recent service I love these guys. I am always greeted promptly & by name. Any questions about my MINI are answered quickly & honestly. The special little extras are I love these guys. I am always greeted promptly & by name. Any questions about my MINI are answered quickly & honestly. The special little extras are a nice touch. My baby always comes back freshly washed & looking new again More

#1 Best Mini Service Since my Cooper purchase, Mini of STL has been my choice for service. My "care" service has been more than satisfactory. Service has been friendly, ef Since my Cooper purchase, Mini of STL has been my choice for service. My "care" service has been more than satisfactory. Service has been friendly, efficient, and preformed the first time right. On my visits I feel like "family", here the team knows my name, from entrance to exit. Thank you also to the team that wash and prepare my car upon leaving. More

"The Service Department" Again brought my 2007 Mini in for service, and again was very satisfied with my experience with the service department. It just is amazing how they fi Again brought my 2007 Mini in for service, and again was very satisfied with my experience with the service department. It just is amazing how they find time to explain everything (so I can understand) Thanks again "The Service Department" More

Should have listened to my wife!! My "Check Engine" light came on a few weeks ago when experiencing sluggishness and low idling with my 2008 Mini Cooper hardtop. My wife told me to dro My "Check Engine" light came on a few weeks ago when experiencing sluggishness and low idling with my 2008 Mini Cooper hardtop. My wife told me to drop it off at our local MINI dealership and let them service it, but I thought that my local nationwide repair shop could rectify the problem. I took it in and their onboard computer reader told them that I needed new spark plugs. "We'll need to get a new wrench attachment since this is a MINI and it takes a different size!" Okay! I get that! They replaced the plugs and the car seemed to be back to normal....for a while! Three weeks later and voila! The same problem returned, i.e. the engine would miss when accelerating or die when at a stop! I called the service department and told them my story! "Sure! Just bring it in and we'll take care of the matter!" I did, and it turns out that the plugs needed to be tightened and that was all. I also asked them if they could check on a rattle that was coming from the rear. Again...a local BMW/MINI repair shop had said that it was just "part of the MINI rattles" that come with a car this old. Not so! MINI of STL found that the rear sway bar bushings needed to be replaced and I needed a new engine belt! Today I am zipping all around town in a peppy and quiet R56...all thanks to Rick and his team! Yea!!! Everyone at MINI of STL is a pleasure to work with...all the way down from Rick in Service, Derek, who met me in the service bay and later took me to friendly gal that took my payment! Heck! Neil, the store manager, has called me at home to make sure that the service that I received was top notch! And it was! So...next time I have a problem with my car, or YOU have a problem with your car... don't wait for the "I told you so!" look! Just head over to MINI of St. Louis! :-) More

Service with a Positive Aditude I traveled to St. Louis from Springfield for the holidays to be with my family, when I got in town I started to notice that I had vibration in my 2009 I traveled to St. Louis from Springfield for the holidays to be with my family, when I got in town I started to notice that I had vibration in my 2009 Mini. So I called Mini of St. Louis and I talked to a Service Adviser Dave explained my problem and he told me they were very busy, but if she could bring the car in we would try to work her in. He did so everything worked out well. They corrected the problem, and I was able to enjoy my holiday.....Thanks Mini of St. Louis. More