MINI of St Louis - Service Center

Love my Mini This is my 3rd leased Mini and everyone is wonderful! I would not go anywhere else. Keep up the good work. I feel very special when I am there. My car This is my 3rd leased Mini and everyone is wonderful! I would not go anywhere else. Keep up the good work. I feel very special when I am there. My car just shines after service. More

Mini tells me when it has been missed! The folks are always more then helpful and with my busy schedule it is hard to narrow a time for an appointment. They have always welcomed me and have The folks are always more then helpful and with my busy schedule it is hard to narrow a time for an appointment. They have always welcomed me and have been able to fit my mini in for service. They are more then happy to hand me a loaner while mine is being serviced. They are always straightforward and will give me estimates prior to work performed in needed. More

All Service should be this good. Service is amazing & quick. Thank you Derek for washing my car. It was above and beyond!!!! No other dealership would take the time to wash a car as well as you do. All the Servi Thank you Derek for washing my car. It was above and beyond!!!! No other dealership would take the time to wash a car as well as you do. All the Service Guys are great. More

They did not treat me like a dumb blonde I came in because my check engine light was on. Scary huh, well it was for me. Dave took the time to go out to my car, checked my gas cap, found it wa I came in because my check engine light was on. Scary huh, well it was for me. Dave took the time to go out to my car, checked my gas cap, found it was not on correctly. Who would of thought. I'm so glad I came in when I did, otherwise I would of worried about it More

Perfect things still exist It is funny how lately places just don't have good customer service... It's not just about customer is always right or anything like that it's more a It is funny how lately places just don't have good customer service... It's not just about customer is always right or anything like that it's more about being kind and friendly. I went in to Mini of St Louis the last week of December to look for a car I love small car's and was pretty sure I was going to buy a Fiat. Phil Tripoli approached me he was very friendly, casual, I felt no pressure. he suggested for me to sit in one of the cars, then asked if I wanted to drive one and he asked just at the right time. I came a week later to purchase the car he was able to show me a couple others in my price range and Manual transmission that was a must for me. I picked a completely different one than what I had picked originally..I was so happy. I had taken a loan elsewhere so when I was sitting with Tina Logue in Finance just to do title etc she showed me service packages etc...that I was so ready to turn down but she explained the service package very well the whole time I felt like she had my best interest in mind. I ended up financing through BMW with a better interest than I had originally. A few weeks later I unfortunately and accidentally hit/jumped a median and caused damage to my driver side tire. Had the car towed to mini. And had a call Monday telling me that it wasn't just the tire my little fight with the median had made some major damage to my undercarriage and engine. I had to call my insurance when I spoke to Rick D. I was very embarrassed and humiliated about such a silly accident, I can't tell you how much better he made me feel. everyone in the service department was so pleasant to deal with. They had to order one of the parts from overseas but they kept me informed the whole time and also gave me a loaner car for part of the time. They made a horrible situation a pretty good experience the entire staff was great. I would definitely recommend Mini of St Louis to all my friends and family. Carmen More

Amazing Serice I can't say enough great things about my experience with the service department. Rick was so kind to spend time explaining to me exactly what was wro I can't say enough great things about my experience with the service department. Rick was so kind to spend time explaining to me exactly what was wrong with my car. I was having a hard time understanding all the details, but he took the time to ensure I fully understood all the details. I was in a real hurry so David J. and Rick worked together to get my car in and out so I could keep my meeting schedule. Carrie, you pull it all together at the end. Thank you Mini, for having such a GREAT team who delivers for the customer. More

Great Customer Service We recently had our Mini in to address a check engine light. I made the call late on a Friday evening and they were able to get it in first thing on We recently had our Mini in to address a check engine light. I made the call late on a Friday evening and they were able to get it in first thing on Tuesday morning. They called to let me know the repair was completed and took the time to describe the repair. They certainly set the bar for great customer service More

Our experience at MINI of St. Louis was excellent. We recently had our MINI in to have it serviced and Dave and Rick took care of it right away. Everyone there at MINI of St. Louis are always very fri We recently had our MINI in to have it serviced and Dave and Rick took care of it right away. Everyone there at MINI of St. Louis are always very friendly and professional. Derek had our car looking like new when it came back. Tina and Carrie visited with us during our wait. Marvin greeted us when when arrived. More

Love my Mini The dealership is fabulous! Customer service is outstanding. Everyone is personable and knowledgeable. They instill trust and confidence. Top notch The dealership is fabulous! Customer service is outstanding. Everyone is personable and knowledgeable. They instill trust and confidence. Top notch for sure! Love my MINI! More

Fast service. Rick and Dave took care of my service needs quickly and efficiently. They had me back on the road in under an hour. Carrie was also equally responsi Rick and Dave took care of my service needs quickly and efficiently. They had me back on the road in under an hour. Carrie was also equally responsive to my needs. Derek had my car washed and vacuumed. More