MINI of St Louis - Service Center

Resolution Thanks to the diligent efforts on the part of the service department team, the solution to the soft top being inoperable was solved. The service depa Thanks to the diligent efforts on the part of the service department team, the solution to the soft top being inoperable was solved. The service department had my vehicle for a week and during that time period I received status updates. I very much appreciate the use of the loaner car during this time. The team was at all times open to communication, dependable and ever so courteous. Thank you, gentleman, for diagnosing the problem, rendering the soft top operable again and returning my car to me. More

Steve Emerson continues to provide me with the best service. He gave me a courtesy call to update me on the progress of a service problem with my Mini and promise continues to provide me with the best service. He gave me a courtesy call to update me on the progress of a service problem with my Mini and promised to stay in touch. I know he will. 5 of 5 stars for him. More

Excellent service experience at Mini of STL Mini of STL has proved the best overall service and sales experience I've ever had. A very friendly place. Service is prompt. Staff is knowledgeable Mini of STL has proved the best overall service and sales experience I've ever had. A very friendly place. Service is prompt. Staff is knowledgeable and courteous. My car shines from the complimentary car wash. Highly recommended! More

Friendly, Efficient, Fantastic Service This was my first service on my 2013 Mini Cooper. I received a warm welcome, was comfortably seated in a stylish waiting room, offered fruit and beve This was my first service on my 2013 Mini Cooper. I received a warm welcome, was comfortably seated in a stylish waiting room, offered fruit and beverage while my car was efficiently serviced in just under one hour. Not only was my car ready for the road, but it was sparkling clean too! Then Steve Emerson gave me a quick review on setting the radio and time. I love my Mini and I love Mini of St Louis. More

service dept Wow what a class act place!!!I can't say enough about how satisfied I am...from the minute I walked in the door to the minute I left with my car...jus Wow what a class act place!!!I can't say enough about how satisfied I am...from the minute I walked in the door to the minute I left with my car...just great service More

After bringing my Mini on Monday for service for a recall, I was sad to find it leaking yesterday. I didn't have time to drive back to St. Louis, and called Todd. He was wonderful, and offered sever recall, I was sad to find it leaking yesterday. I didn't have time to drive back to St. Louis, and called Todd. He was wonderful, and offered several options...bringing the car back and getting a loaner or having it hauled to the dealership, fixed then returned. I was skeptical but he said they'd work as quickly as they could and return my car as fast as possible, so I found a ride back and forth to work and called the 1-800 number. The guy that hauled my car showed up quickly yesterday afternoon, and by noon today Dave called to tell me my car was finished and they were arranging to bring it back. I couldn't believe they chased down the leak, fixed the car, and were ready to have it sent back here. In total, I was without it just 24 hours-I've lost cars for far longer taking them to local dealers who didn't give me driveway to driveway service, bending over backwards to make getting my car fixed as easy as possible. For the second time this week I am so grateful for the consideration of the Mini of St. Louis service department. Twice now I have had a good service experience with the car I adore...that's like finding a unicorn. So many thanks to Todd and Dave, and everyone else who took car of this problem and made this experience as easy as possible. I really appreciate it. More

This dealership is a 2 hour drive from my home but is the closest one where I can have my MINI serviced. I was having second thoughts about buying this car because of the long drive...until I realized it wa closest one where I can have my MINI serviced. I was having second thoughts about buying this car because of the long drive...until I realized it was an easy highway drive from Columbia, and until I had work done there. From the minute I walked in and Marvin said hello, it was the best dealer service experience I've ever had. Todd was prompt, listened to my problem, and plugged my key in to see what service was due, then found a recall that needed to be addressed. I was a week early for routine maintenance so I could not have that done, but Todd tried and for that I'm grateful. I am also grateful for their business center where I was able to work while they worked on my car, and because I'd expected to have to sit there for hours and was in and out in a little more than an hour. The entire dealership is clean and nice and I loved that there was fruit and coffee for people while they waited on their cars. The check-out when my car was finished was a breeze and Todd and Karen were full of suggestions if I ever needed to drop the car off on the weekend. My car was parked in front of the garage door, ready to go-washed and vacuumed, too, which I cannot begin to say how much I appreciated as this was on my to do list-and it is running like a dream. I adore my car-it is my baby-and I am so glad to know I can take it there when it needs work because I know they will give it the same TLC I do. They are professional, kind, and skilled, and I would without hesitation buy a new MINI from them, even given that there are lots of car dealers here in Columbia. I highly recommend this dealership! More

I was received on time, and was shown a place to wait that had food, drink, WiFi, and a comfortable place to work. I thought I only needed an oil change, but the service personnel pointed out other item that had food, drink, WiFi, and a comfortable place to work. I thought I only needed an oil change, but the service personnel pointed out other items that were due for attention. All of this was completed in the time promised. My car was washed, vacuumed, and I left on time. I can not imagine a better experience. More

Great customer service....friendly service staff and sales team! Especially appreciated are the loaner cars, when my car has needed a longer service stay. Someday.....I hope to buy a Cooper S or Count sales team! Especially appreciated are the loaner cars, when my car has needed a longer service stay. Someday.....I hope to buy a Cooper S or Countryman from Mark....when he gets a black one with big wide red stripes!!! Oh, and thanks to Derrick.....for washing all the dirt off my car! More

Diagnosis was spot on, we just had to get approval from the extended warranty company in Texas.Once this was achieved the work was preformed and done in a manner that was promised via the telephone. The na the extended warranty company in Texas.Once this was achieved the work was preformed and done in a manner that was promised via the telephone. The name is Mini but the service is maxi.! 1 More