MINI of St Louis - Service Center

So much better than when I started with MINI Service I bought my mini cooper in 2009 and at first the service center was not very helpful and no one greeted me when i came into the service center and it I bought my mini cooper in 2009 and at first the service center was not very helpful and no one greeted me when i came into the service center and it was a mediocre to lousy experience. NOW in the last couple of years it is such a different experience. I am welcomed and someone meets me when I get out of my car. They are kind, helpful and smile which is so much better than when I started with MINI service. My car is always washed and serviced very well by DEREK whom I have never met but am so appreciative of his care of my car. He does a very good job every time I get into my vehicle I notice a difference in it being clean! The sales guy, Mark, that I originally purchased my car with is usually there and says hello to me just about every time I visit and talks to me for a few minutes to see how I am doing. The service is now outstanding compared to what it was before. I am very happy with the service now. It has been great. More

Excellent service We brought my Mini back in for an oil change and the tweak of a door handle. Steve, Rick and Dave gave us outstanding service and took care of ou We brought my Mini back in for an oil change and the tweak of a door handle. Steve, Rick and Dave gave us outstanding service and took care of our needs. I would recommend this Mini dealer over the competition, for sure. More

Service Overall the service is amazing. I was taken care of immediately and my concerns were met. I waited for my car and kept up to date on the progress in Overall the service is amazing. I was taken care of immediately and my concerns were met. I waited for my car and kept up to date on the progress in a timely matter. More

Best dealership ever This is a very professional and personable service center. It is clean, pleasant and efficient. My vehicle was serviced promptly, and sufficient tim This is a very professional and personable service center. It is clean, pleasant and efficient. My vehicle was serviced promptly, and sufficient time and attention was devoted to diagnosing the problem and correcting it. I was treated with courtesy and respect, and transportation to work was provided. The car was returned to me within hours, good as new. I love my Mini, and I live being treated like I own a luxury vehicle. More

Service Overall experience was very good and I would have them work on our MINI next time. They treated us very professionally and made us feel very welcomed. Overall experience was very good and I would have them work on our MINI next time. They treated us very professionally and made us feel very welcomed. More

Service Dept. Yesterday 06/07/2014, I noticed oil on the floor of my garage below the right side of the Bonnet of my 2012 Countryman S, I drove the car to Mini of S Yesterday 06/07/2014, I noticed oil on the floor of my garage below the right side of the Bonnet of my 2012 Countryman S, I drove the car to Mini of St. Louis, upon arrival Dave Joseph got me right in to check out the problem (without an appointment), after checking the problem Dave told me it was a oil solenoid leak and it would take about 2 hrs. to repair, he gave me a loaner to use until my car was repaired. As usual it was another great experience with the service dept. All the employees at the Mini store are the most friendly people you could meet, including Derek who does a great job of washing the car after service is complete. More

First Scheduled Service I was very pleased with the service I received at MINI of St. Louis. I was promptly greeted by the staff, and the service advisor took time to explain I was very pleased with the service I received at MINI of St. Louis. I was promptly greeted by the staff, and the service advisor took time to explain to me what they were going to do on my car, and made sure that I did not have any unanswered questions. All in all, I thought the staff was very professional in how they went about their work. The customer waiting area is very comfortable. More

Great people, great service Everyone at MINI of St. Louis is great, they are always happy to assist and always have a smile on their faces. I always look forward to seeing every Everyone at MINI of St. Louis is great, they are always happy to assist and always have a smile on their faces. I always look forward to seeing everyone there. More

Happy clubman Excellent response to many phone calls from me!!! Helped me with a loaner and fixed my Mini perfectly. Perfect experience I would recommend this ser Excellent response to many phone calls from me!!! Helped me with a loaner and fixed my Mini perfectly. Perfect experience I would recommend this service center to everyone even if they don't have a MINI. More

Above and Beyond Expectations!!! Todd, the service manager, went above and beyond to make sure that I was happy with the service MINI provided. He was empathic in hearing what I need Todd, the service manager, went above and beyond to make sure that I was happy with the service MINI provided. He was empathic in hearing what I needed in regards to servicing my vehicle and even personally drove to my place of employment to install a cupholder! More