MINI of St Louis - Service Center

I took our Mini Clubman in for service yesterday morning and was pleasantly greeted by a porter and escorted to the service desk where I was turned over to Dave. He determined what service was due and that and was pleasantly greeted by a porter and escorted to the service desk where I was turned over to Dave. He determined what service was due and that it might need programming. I elected to stay until a determination was made as to the duration of service. While waiting I struck up a conversation with Mike Preiss about future models and the timelines. I found him very knowledgeable and helpful. It seemed my car was going to take longer than I wanted to wait so Dave put me in a loaner car and I was off. I received a call from Carrie early afternoon that the car was ready. When I picked it up every thing went smooth my car was washed and dried,everyone was friendly and everyone seemed to enjoy their job which is refreshing. Steve Emerson was there when I picked up the car and he was gracious and helpful as always. He reset the key memory for my wife's key and spent some time with me as well. I am retired from auto dealerships and was never employed by nor affiliated with this company. I am very impressed with this organizations treatment of their clients even when their nearest competitor is Four hours away. More

Greated with smile and positive attitude! The service area is clean and inviting. My first time to visit the new facility. Waiting area is comfortable and has wi-fi. Bonus! area is clean and inviting. My first time to visit the new facility. Waiting area is comfortable and has wi-fi. Bonus! More

Todd and the MINI of St. Louis team take customer service to a new level rarely seen these days. It begins with honesty and integrity, good advice, fair prices, a shop that's cleaner than a hound's tooth and to a new level rarely seen these days. It begins with honesty and integrity, good advice, fair prices, a shop that's cleaner than a hound's tooth and an overall experience second to none. Everything is top shelf here, from the minute you drive in until you walk out the door to pick up your freshly washed car. You might expect this kind of treatment at a Bentley dealer, but MINI does it at mini prices. Best I've ever seen. More

I have to say that I consider myself VERY lucky in that the pre-owned 2008 MINI Cooper that I purchased still had an extended maintenance warranty AND that I have MINI of St. Louis to take it to for servic the pre-owned 2008 MINI Cooper that I purchased still had an extended maintenance warranty AND that I have MINI of St. Louis to take it to for service! My visit was very pleasant- from the moment that I pulled into the service bay and was greeted by one of the service techs to when I left the same service bay with a sparking clean car that had been washed and vacuumed after the oil change! Rick, the service manager was soooo helpful in going over all my needs and what was covered! Turned out EVERYTHING was! He took my keys and I was off to sit not only in the new MINI's in the showroom but in the well-equipped waiting area! There's a soda and snack machine nearby, but they also supply a healthy assortment of fresh fruit and hot beverages. (Very appreciated on a cold day like today!!) It's also neat to see Neil, the new car sales manager, walking through the dealership and Mary, the receptionist, is very warm and friendly with all the customers as we either pay for our bill or create our "wish list" from the MINI boutique! I was in and out of there within two hours (Had a lot on that scheduled tune-up!) and assured that it was done right! I think what impresses me the most is that MINI of St. Louis does not just sit back and settle for "okay" service given that they're the ONLY dealership within several hundred miles...they expect superior service from their employees and we receive it! More

I had a noise in my car, could not figure out what it was. Made an appointment got in right away. explained the noise I was hearing and they took the time to test drive the car to figure it out. Had to was. Made an appointment got in right away. explained the noise I was hearing and they took the time to test drive the car to figure it out. Had to order part to fix so it will be fixed soon More

Rick Drezek is fabulous. He has always found my answers to any question I give him and knows all that is MINI. I would highly recommend him to anybody seeking MINI service. I also found his M&M tshirts ver to any question I give him and knows all that is MINI. I would highly recommend him to anybody seeking MINI service. I also found his M&M tshirts very interesting. More

Rick- friendly, cares about your service experience, good follow through. Carrie- welcoming, positive attitude, knows the Mini accessories. Karen- puts up with my "how do you make this work" questions. Neve follow through. Carrie- welcoming, positive attitude, knows the Mini accessories. Karen- puts up with my "how do you make this work" questions. Never makes me feel like I am imposing. Very customer focused. This is truly the best place to purchase a car and to have it serviced. As a female, I can attest that I am treated with respect and never "talked down to". I highly recommend Mini of STL! More

Great service experience because of Service advisor, Rick Great service experience because of Service advisor, Rick D. He is professional, competent, responsive, knowledgable, and pleasant. Seeing Rick "in Great service experience because of Service advisor, Rick D. He is professional, competent, responsive, knowledgable, and pleasant. Seeing Rick "in action", confirms/illustrates his commitment to the service customer. More

Everyone in the service department was great. Very helpful, friendly and knowledgeable. This was my first time here and I will be back. Customer for life. helpful, friendly and knowledgeable. This was my first time here and I will be back. Customer for life. More

I brought my mini in today and had a few questions about my car. Todd Feuerhaken went out of his way to answer all my questions and make me feel comfortable and confident with my car. I felt like I was tr my car. Todd Feuerhaken went out of his way to answer all my questions and make me feel comfortable and confident with my car. I felt like I was treated with great care. I will definitely be going back for all of my service needs. More