MINI of Stevens Creek

First of all, I was looking for a used vehicle in a small price range. The original vehicle I came to see was a Honda Civic advertised as being in EXCELLENT condition. When I arrived and got into the vehicle price range. The original vehicle I came to see was a Honda Civic advertised as being in EXCELLENT condition. When I arrived and got into the vehicle, I was struck with the distinct odor of cat urine. Clearly, Mini of Stevens Creek has their own definition of EXCELLENT condition. An odor like that will be difficult if not impossible to get out. I passed on that purchase. I then saw a beautiful green VW New Beetle that I got in and test drove. It was in GOOD condition by Kelly Blue Book standards, but was being retailed at more than the EXCELLENT standards of a private party sale. It needed new tires, the paint and rims were scratched and there were a few other minor flaws. An offer was made, it was accepted and there was a meeting of the minds. The negotiations were all done via text message. The agreement was $5,750 out the door, allowing $2,500 to go on a visa and a personal check for the remainder. When I arrived to complete the transaction, at the dealership, the agreement was recanted and they were not going to sell the car unless a credit line was opened with Mini financing. THIS WAS ILLEGAL - basic contract law requires them to honor the agreement and instead, I was told to leave and never come back upon refusing to sign up for their credit line. This Mini dealership swindles its customers and I will make sure to post this on every review website including the Better Business Bureau due to the unlawful nature of the transaction. More

Sales people were disorganized, inept and misleading at best. 1) Original offer with trade in of vehicle was changed and not clearly explained until under pressure to sign final paperwork, 2) Car was deli best. 1) Original offer with trade in of vehicle was changed and not clearly explained until under pressure to sign final paperwork, 2) Car was delivered with four inch scratch in paint that was either not detected when cleaned and inspected, or purposely hidden from me, 3) Lack of communication between sales people about whether or not I had ordered the car (I had chosen it from current inventory but was continually told I needed to buy the car that I had 'ordered'), 4) Lack of clear explanation about package options and add-ons (I requested the bonnet stripes be applied after the car was delivered from the factory, was frequently told that it was included in the sport package and would not be a problem, and then dealer attempted to charge me for it as an 'extra' since I had not originally ordered the bonnet strips from the factory and they did not come on the car), 5) Phone calls and feedback were not returned in a timely fashion. More

This is a 2 part review. 1st service, they provided good service, friendly, good work, etc. 2 things bothered me I did not get a rental and car was there for 2 weeks, thats why I gave customer service only service, friendly, good work, etc. 2 things bothered me I did not get a rental and car was there for 2 weeks, thats why I gave customer service only an OK and the other is they said I got aftermarket suspension when its actually JCW. Thay are anal about any aftermarket part, they stopped work beacause of colder NKG plugs I had on. Other than that I am satified, note if you have any modification or aftermarket part MOMV is not the place to go. Otherwise you are fine. 2nd Auto body, other than better coordinating with dealership they are great, if any things are not to your par, they will correct with out any fuss. Love how Auto Body sends email you pics of all the progress and before and after pics. Just wish they had the same BMW rentals as service does. More

I've had several problems with my '03 Mini Cooper S, but when I lived in the Bay Area, Mtn View Mini was awesome. Even though it is not policy, once they gave me a loaner 325. Another time, my windshield when I lived in the Bay Area, Mtn View Mini was awesome. Even though it is not policy, once they gave me a loaner 325. Another time, my windshield cracked (!) while it was on their lot (100 degree weather, maybe there was a chip?). I didn't really expect them to pay for it (maybe do the labor for free), but they called the manager and did a one time complete free replacement. This was awesome! This, in contrast to South Bay Mini (Redondo Beach), which has real jerks in the service department. See my comment there for more details. More

Much better than Mini of SF, but not great. I've had problems that take 3+ trips to resolve. Always VERY friendly, but just too busy and not the most helpful. problems that take 3+ trips to resolve. Always VERY friendly, but just too busy and not the most helpful. More