MINI of Stevens Creek

Mediocre Service We had brake service and an Inspection 1 done on January 26, 2017. The service took all day, but did not perform all of the Mini recommended se We had brake service and an Inspection 1 done on January 26, 2017. The service took all day, but did not perform all of the Mini recommended service and cost nearly $600. But what really rankles is that they claimed to wash the car but it came home dirtier than when it left. This is a very expensive service option for anything routine. You can find independent automotive service shops that will do the same work for less, in less time without the arrogance. More

Great Selection of Cars Have purchased my second MINI from Stevens Creek Mini. When buying a car, i have lots of questions. Ken who sold me my MINI was very informative and m Have purchased my second MINI from Stevens Creek Mini. When buying a car, i have lots of questions. Ken who sold me my MINI was very informative and made me and my wife feel good about our purchase. More

Stay in 14 years I bought my first Mini in 2003 I like them I like service I like management I like sales guys They are always helpful Thank you I bought my first Mini in 2003 I like them I like service I like management I like sales guys They are always helpful Thank you More

Terrible Management I purchase a new mini that was shipped to Michigan from Stevens Creek. The dealership shipped a damaged car, failed to provide the requested Bill of I purchase a new mini that was shipped to Michigan from Stevens Creek. The dealership shipped a damaged car, failed to provide the requested Bill of Sale, and sent a Manufacturer's Certificate of Origin that was not assigned to me. Their quality control and administrative management is appalling!! More

Service Department Customer Service is extremely poor. Went to the dealership 2 days prior to set up appoint for regular car maintenance. Discussed all the things that n Customer Service is extremely poor. Went to the dealership 2 days prior to set up appoint for regular car maintenance. Discussed all the things that needed to be done with special mention of stripes need replacement. Service advisor stated " Oh yes, strips is now included in the warranty because MINI recognizes that it's been an issue " discoloration of the stripes". Took car at 0800 for the scheduled appointment, 3 hrs after service advisor called saying that 'stripes is not covered by warranty. He said his manager is not approving the service and that there area lot of cars that are backlog 1-2 days ago that need to be done". that they cannot finish the oil change, brake service that same day and that they haven't even started with the job. I decided to pull my car out of the dealership, the service person did not even look up or talk to me when I came back to pick up my car and I have to wait for they cannot locate the car. I drove 110 miles for this scheduled appointment , my needs was not met and i received the worst customer service. More

Effortless buying experience. Great experience. I saw the car online, talked Howard, adjusted the price, drove down the next day and bought the car. Couldn't have been easier. Great experience. I saw the car online, talked Howard, adjusted the price, drove down the next day and bought the car. Couldn't have been easier. More

Great selection of Minis, Ken was helpful and informative to get me the car I wanted. Ken had a I'm always ready to help attitude and his knowledge of Minis was superior. I traveled about a 150 miles to pic to get me the car I wanted. Ken had a I'm always ready to help attitude and his knowledge of Minis was superior. I traveled about a 150 miles to pick up my roadster and Ken was there at the station to pick me up and drive me to the dealership. In all it was an enjoyable experience purchasing my vehicle from them. Ray Rembao More

The people at Mini of Stevens Creek were very helpful in finding the right car for me. Gifford was extremely patient and did an excellent job going through their inventory of cars to find the right color an finding the right car for me. Gifford was extremely patient and did an excellent job going through their inventory of cars to find the right color and options that fit my budget. Not once did I feel pressured and once I decided on the vehicle it took less than an hour and I was on my way in my new mini! More

I've driven Minis for years so am accustomed with having to get them repaired... a lot... There are multiple Mini dealerships in the SF Bay Area so it's not usually that much of a chore. Against the recom to get them repaired... a lot... There are multiple Mini dealerships in the SF Bay Area so it's not usually that much of a chore. Against the recommendation of pretty much every review site out there I went to MINI of Stevens Creek. Oh wow are they bad. Before this experience I thought how could a dealership be horrible, they are all trained to fix cars right? Wrong! This dealership is run by the used car salesmen you see in the movies. They nickle and dime you for everything, when they don't know an answer they flat out (and pathetically obviously) lie. They are rarely on time or make any effort to solve your problem and are ethically and morally bankrupt in the worst possible way. DO NOT GIVE BUSINESS TO MINI OF STEVENS CREEK! Great MINI Dealerships I have dealt with: MINI of San Fransisco East Bay MINI MINI of Concord Deal with anyone but Stevens Creek, your Mini, and your checkbook will thank you for it. More