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MINI of Wesley Chapel

Wesley Chapel, FL

4.6
162 Lifetime Reviews Review Dealership

26645 FL-56

Wesley Chapel, FL

33544

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162 Reviews of MINI of Wesley Chapel

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February 23, 2021

"I bought my son a used Jeep Wrangler and was told that it..."

- Nvavoulis

I bought my son a used Jeep Wrangler and was told that it didn’t have a warranty due to being lifted. But I was assured multiple times that it went through a 100%diagnostic check. But as soon as we got it on the road to take home and hit 60mph the engine light came on and I received a notification through my drive wise app to get the car to a mechanic ASAP. I took it to my mechanic the next morning and was told that it was either the ignition coil or head gasket. He also noticed that all the fluids in the car was empty and beloved that the engine light was reset. I then took it back to the dealership, and was told by a manager that the bmw mechanics didn’t pick it up because they aren’t specialized in Jeeps and they would send out to a Jeep dealership that they also own. I was happy with that response. But then two days later I get a call saying the Jeep is ready. My son and I both took of time from work to go back to the dealership just to find out that it was the bmw mechanics that fixed it, the same ones who didn’t find the issue initially. And the fluids in the car was still empty. I’m upset that I was told multiple times that all their cars go through a 100% diagnostic check, but it was my drive wise app that found the problem and that the engine light was reset. I’m also upset that I was told that a Jeep mechanic would fix it, but it wasn’t. Got the Jeep back for a day and the engine light came back on. Had to take it back to the dealer again. The service guy said they are not experienced in Jeep’s. I said I knew that and was told that the last time I took it in that it would be taken to their Jeep affiliate dealership, but it wasn’t. I have had to take time off from work to deal with this for multiple days when it could have been avoided if they had it checked out right the first time.

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Recommend Dealer
No
Employees Worked With
Tomas
February 10, 2021

"I purchased a Volkswagen Passat from this dealership a..."

- Toussaint437

I purchased a Volkswagen Passat from this dealership a year and a half ago and I’ve had nothing but problems with it and the dealership since. When purchased I was promised a 5 year bumper to bumper just incase such problems came up and I learned that was a lie. I’ve had about $9000 worth of work done to it after the coolant system turned corrosive and ruined the whole coolant system and after getting it back now the flywheel components are going bad and all of my abs speed sensors and braking system are failing. When I called them to ask about where my warranty is they said you don’t have a bumper to bumper although I sign for it. I asked for a manager and they said he was to busy to talk and they’d have him call me at his convenience. When he never called I tried calling back and could never get a hold of the manager to talk about it. Be careful when buying from this dealership. They will lie with a smile on there face.

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Recommend Dealer
No
Employees Worked With
Sean Calverley
1.0
Jusvani Gonzalez
1.0
Michael Lazaroe
1.0
Andrew Powell
1.0
February 04, 2021

"Best GM on the planet. Really took good care of me...."

- Miniguy

Best GM on the planet. Really took good care of me. Have any problems, just go see AJ. He wont let you down at all

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Recommend Dealer
Yes
Employees Worked With
Andrew Harvie
January 19, 2021

"We just had our Mini in for service. We were treated very..."

- jackiemonasmith

We just had our Mini in for service. We were treated very well...they took care of us promptly....very pleased! James Revere was our Service Advisor...he was excellent! Jackie from Michigan

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Recommend Dealer
Yes
Employees Worked With
James Revere
5.0
January 15, 2021

"wow!!!! what service!!!! the only person i'll talk to..."

- dpucci46

wow!!!! what service!!!! the only person i'll talk to now. he walked me through a deal on a 7 series and was just great.

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Recommend Dealer
Yes
Employees Worked With
Andrew Harvie
January 03, 2021

"I took my mini in for service due to some issues with..."

- brantana7692

I took my mini in for service due to some issues with back door and Jordon was wonderful. This dealership is attentive to everyone. Jordon especially assisted in all issues and was extremely responsive to updates. I highly recommend this dealership and ask to work with Jordon. He went over and above in service

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Recommend Dealer
Yes
Employees Worked With
Jordan Rodriguez
5.0
December 23, 2020

"Great service from James who handled a lot of extra work..."

- Mmillerbox2

Great service from James who handled a lot of extra work for us I didn’t expect. Really appreciated going the extra mile without asking!

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Recommend Dealer
Yes
Employees Worked With
James Revere
5.0
September 25, 2020

"I have had the pleasure of working with Jordan a few..."

- Sheilabt2011

I have had the pleasure of working with Jordan a few times and he has been wonderful. I would recommend Mini of Wesley Chapel and definitely recommend Jordan In the service department

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Recommend Dealer
Yes
Employees Worked With
Eric Costello
5.0
Jordan Rodriguez
5.0
September 19, 2020

"Friendly staff, time efficient, hassle-free environment...."

- Rodriguez_mel

Friendly staff, time efficient, hassle-free environment. Best prices in the area. Highly recommend. We worked with Alain Macias and Tomas who were both great and easy to work with. Looking to buy another car from them soon.

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Recommend Dealer
Yes
Employees Worked With
Alain Macias and Tomas
August 17, 2020

"Alan and Erin really helped me out so much and I..."

- Simply.emily

Alan and Erin really helped me out so much and I appreciate that they helped me get my dream car. i’m very please with my new car

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Recommend Dealer
Yes
Employees Worked With
Alan, Macias
Sep 18, 2020 -

MINI of Wesley Chapel responded

Thank you for trusting us for your automotive needs! Andrew J. Harvie General Manager

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