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MINI of Westchester
White Plains, NY
35 Reviews
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Showing 17 service reviews
August 19, 2023
My recent service with Mini of WESTCHESTER was excellent. They really have a very good model of customer service. I appreciate the high level of courtesy and efficiency, it makes a customer such as myself fe They really have a very good model of customer service. I appreciate the high level of courtesy and efficiency, it makes a customer such as myself feel really taken care of. I definitely recommend the service of Fran Ortiz, Marie (and others at reception, I apologise, I do not recall everyone’s names) and Maria who helped coordinate my billing. In addition, the recommendation to the body shop in Hastings on Hudson was excellent, and they treated me in turn with the same level of care. More
by Alex Frederick
Employees Worked With
Fran Ortiz
June 10, 2023
My recent experience with Ray Catena MINI service was terrible. Having just moved to Westchester, my 2019 MINI needed routine maintenance so I made an appointment for an oil change, also asking to have terrible. Having just moved to Westchester, my 2019 MINI needed routine maintenance so I made an appointment for an oil change, also asking to have my new NY plates installed. After a nearly four hour wait I was shocked to find the mis-assembly of my front license plate holder and the loss of two of its specialty screws. When I inquired about it the staff was rude and unapologetic. The experience leaves me wondering what other simple service tasks they don't get right. More
by jerry
Employees Worked With
Evi
April 20, 2023
Everyone at the dealership is a pleasure to deal with, from the folks who direct your call, to the staff who accept the car for service, to Ray, the serviceman assigned to me who kept me advised of all is from the folks who direct your call, to the staff who accept the car for service, to Ray, the serviceman assigned to me who kept me advised of all issues throughout. More
by nymagoo
Employees Worked With
Ray
January 12, 2023
Ray Catena Mini recently repaired my car, and every aspect of the transaction was professional, from making the appointment to picking up the perfectly repaired vehicle. Everyone I dealt with was court aspect of the transaction was professional, from making the appointment to picking up the perfectly repaired vehicle. Everyone I dealt with was courteous and pleasant. It was an excellent experience from start to finish. More
by Aceastar
Employees Worked With
Ray
December 19, 2022
The Service Technician Raymond Tavares, goes out of his way to help you as a mini owner take the best care of your car. I do however feel that the team that greets you and manages other aspects of your vis way to help you as a mini owner take the best care of your car. I do however feel that the team that greets you and manages other aspects of your visit treats you like you should be grateful they take time to help you. More
by art.aaronson
Employees Worked With
Raymond Tavares (the best )
June 17, 2022
Great service experience each and every time we go there! !!!! Everyone cares for the car as if it was their own. From Michael, to Bill, to Raymond and Edwin, their care and concern is incredible. Best servic !!!! Everyone cares for the car as if it was their own. From Michael, to Bill, to Raymond and Edwin, their care and concern is incredible. Best service experience we have ever had on any car- ever!! More
by AutoJack
Employees Worked With
Raymond, Edwin, Bill and Michael
February 12, 2022
Very pleasant, helpful and honest. Didn’t try to sell me something I didn’t need. Maintenance was timely and the facility immaculately clean. something I didn’t need. Maintenance was timely and the facility immaculately clean. More
by captdad41
Employees Worked With
Lost his card, but he was excellent.
