Mac Haik Dodge Chrysler Jeep RAM - Service Center

Mac Haik Service Manager Made it Right I recently took my truck to Mac Haik Dodge for a hose leak going to the DEF pump, once I was called to pick up my truck; I found more problems than wh I recently took my truck to Mac Haik Dodge for a hose leak going to the DEF pump, once I was called to pick up my truck; I found more problems than when I dropped it off. The Service Manager John L. stepped in and what could have turned into a bad situation Mr. John L. made it the best experience I’ve ever encounter from any dealership I’ve every sent my vehicles to in for services. Mr. John L. by far does understand customer service and in my opinion demonstrate Houston’s, Mac Haik Dodge Chrysler Jeep Ram Service Department, professionalism, honesty, integrity and just a good person of true value. You have surely won me over as long term customer. Service Manager Mr. John L. sincerely thanks very much for your valued customer service you provided to me in resolving the issue with my truck, you’ve earned my business going forward. More

Bad Service Shop The service shop here is pretty poor. I've had a few recalls that just require a software update. Every time I would take my car in they'd say they're The service shop here is pretty poor. I've had a few recalls that just require a software update. Every time I would take my car in they'd say they're too busy to do it or only have one guy doing it and can't do it that day. Often say I should drop my car off the next day and leave it there with no loaner. I'll drive to the other dealership down the street and they get me in an out as quickly as the software update can go in. I had a windshield replaced and was told to go get the rain sensor re-calibrated, show up at Mac Haik and they immediately assumed I put the wrong windshield in and it wouldn't work before even looking at it. Now Safelite is not stupid enough to put the wrong windshield in. My last issue with this dealer came about when I got a nail in my tire and they fixed it. Later I got another nail in the same tire and took it to the Discount Tire as it was close to my work. Discount Tire told me they could not repair the tire because whoever did the last repair did not do it up to tire repair standards (meaning they only plugged the tire and standards say plug and patch). So I drove right back to Mac Haik and explained it to them and they looked at me like I was an idiot and said "we repair up to standards but not Discount Tire Standards"... if the dealer has lower standards than the tire shop with "discount" in their name, the dealer is clearly is doing something wrong. In all, I was pleased with my purchase from them until I had to start dealing with their service center. I will not take my car back to them and will always drive the extra 10 miles to the next dealer. I just don't trust these guys. More

Amazing! I went to Mac Haik and was impressed with the service of Oswaldo Pereira! The way he serve customers is incredible, so I would like to recommend him i I went to Mac Haik and was impressed with the service of Oswaldo Pereira! The way he serve customers is incredible, so I would like to recommend him if you go to Mac Haik. Many thanks! More

Will Never go back I took my truck which was leaking water through a plastic piece located in the water hose. Was told about the "Diagnostic" fee but I have the extende I took my truck which was leaking water through a plastic piece located in the water hose. Was told about the "Diagnostic" fee but I have the extended warranty so I assumed since it was the plastic piece leaking it would be covered. It wasn't ! Now here comes the good part. For a radiator hose replacement it would be $ 340.00 parts and labor. I just bought the part ( NOT THERE) for 70.00. It is basically three bolts that it takes to put this hose on. Since i would not pay them 360.00 for a 70.00 part I had to pay the 145.00 diagnostic fee. Not to mention that once again I had to have my truck in the shop for recalls that makes at least 5 recalls on the truck. We had three Rams in our family. One just changed to Chevrolet and the other changed to Ford. I'll be next. This part should not have worn out. It was not the hose but the plastic piece that they designed into the hose. More

Beware. Do not stand behind their work. Beware. Do not stand behind their work, I had my Jeep Liberty in for some diagnostics on a transmission, AC blower, TPSM and leak issues. Yes it' Beware. Do not stand behind their work, I had my Jeep Liberty in for some diagnostics on a transmission, AC blower, TPSM and leak issues. Yes it's a teen car. I paid the $110 diagnostic fee and was told about all the repairs and recommended by the tech that I do not make the repairs due to some rust issues. Fast forward a few months and I decide to keep the car and want the AC blower and TPSM repaired. They told me they had no record of the recommended fixes just that I refused repairs. I was charged another $110 to re-diagnose the AC blower and $185 to reprogram the TPSM per their recommendation from our first trip. The estimate for the two repairs from my first trip were apx $330. After $410 of repairs ($380 "all in" estimate this time plus $28 shop fees are not included in the "all in" estimate) I drive out with both repairs complete. I felt a little burned, but was happy to have the car repaired. Two hours later, my TPSM light is back on with the error message. I call this morning and leave a message only to be called back with the greeting of "we reprogrammed the TPSM just as you asked". In order for them to touch the car it's another $110 diagnosis charge. The ultimate insult, this is their service manager. He also then told me I only paid for the diagnostic on the transmission last time but one day earlier told me he had no records from that previous visit even though all of the items were on the original work order. In summary, before you take your car here consider the following: - The service manager will take no responsibility for their repairs. I was fine if I took the car back and had to pay for an additional repair, but to pay $110 for them to check a problem they fixed was not right. - "All In" quotes do not include everything. I get they charge shop fees, but that's why I asked for an all in quote. - Don't trust these guys. Stories changed. Estimates changed. Didn't stand behind their repairs. In the end they were unwilling to assume any responsibility and just wanted my money and me gone. More