I went to this dealership for
1. Oil change
2. 2 pending recalls
3. Inside cabin, I was hearing constant annoying noise coming from around the 12 V Battery.
I had coupon from manufacturer for oil change and tire rotation for upto 5 quarts of oil. Anthony Santos rejected that coupon telling be that your coupon was only for car that takes oil upto 5 quarts, and Pacifica Hybrid takes "6 quarts". I was not sure about that so, after coming home I did some research and found that my car takes only 5 quarts of oil. So this is the first sign of rip-off.
For #3 job - they just tried to sell their stupid reasons without trying to fix this noise, (may be to avoid working on this car).
Reason #1 - sound coming out of exhaust.
Why this is fake reason - because this CAR is hybrid it turns the gasoline engine off when car is stationary, unless it need power to run the HVAC. And even when engine is off - I hear this noise
Reason #2 - this sound is for safety of pedestrian, if you are driving car for less than 20 miles
Why this is fake reason - because if this is for pedestrian safety, pedestrian are most vulnerable when car is running fully on battery. But it does not make this noise when turning on car with enough charge left in battery to run (drive) car and as long as car is running on battery.
3 service advisor trying to convince me with above ideas, so I asked for technician, to know more details - but they denied telling me that their technician is super busy. So I asked for an (10 mins) appointment with technician. And advisor went to ask his "manager", and came back with response that sorry we cant get technician speak to customer.
Dealership whos is trying to sell me this fake reasons to avoid working on this car is none other than Mac Haik Doge Chrysler Ram Jeep in Georgetown, TX. They have ridiculous system to service vehicle - so called very efficient and self claimed best service in market - total work on car is 2 hours and they held my car for 4 days - even if I had called them to get an appointment to work on this car.
People involved -
Anthony Santos - Primary contact - Service Advisor
Charles - Expert supporter (crime partner) for their service team - Service Advisor
Robert Buckley - self claimed Pacifica Hybrid expert - Service Advisor
Jefferey Colvin - Hybrid Specialist - Technician
I am never going to this dealership even if it is 4 miles from my residence.