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Mac Haik Ford Lincoln - Service Center

Georgetown, TX

4.5
2,477 Reviews

2,477 Reviews of Mac Haik Ford Lincoln - Service Center

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August 04, 2022

Great great great great great great great great great great great great great service thx. More

by Perkins512
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Walk-in
Aug 12, 2022 -

Mac Haik Ford Lincoln responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care!

August 03, 2022

I am not seeing JR here but he helped with the truck and was very quick to respond to any questions. More

by SARAHELISAFIT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JR?
Aug 04, 2022 -

Mac Haik Ford Lincoln responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We hope to be of service to you again! Take care!

August 02, 2022

I arrived and early and was immediately taken care of. Work completed in a timely fashion. More

by clint.bond
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Employee not listed
August 02, 2022

was told to find some other ford repair shop cause you all don't have the time to fix my truck and by the time you have time my warranty will have expired More

by Rmorales7800
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
rosas
Aug 03, 2022 -

Mac Haik Ford Lincoln responded

Hello, thanks for taking the time to express your honest concerns. We are disappointed to hear you left our dealership feeling this way and we would appreciate the chance to discuss this matter further. Please reach out to Sivia Sasa at 512-930-6208 and we will do our best to make this better. We hope to hear from you soon.

August 01, 2022

RJ in service did a great. He called when they understood what was the issue. Thank you. More

by BILLYNEDHOUSE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
J R
Aug 04, 2022 -

Mac Haik Ford Lincoln responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Please let us know if there is ever anything else we can do for you! Safe travels!

July 28, 2022

Very quick and quality service from the staff - I will certainly continue as a customer. More

by 1982REDRAIDER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shay Piel
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Main
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Stepp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charlie Tincher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Norman, Edwin Holmstrom
Jul 30, 2022 -

Mac Haik Ford Lincoln responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! At Mac Haik Ford, we value our customers and we look forward to seeing you on your next visit. Take care!

July 28, 2022

My husband and I were greeted as soon as we walked into the service dept in such a friendly manner by Shay. He looked up our appt info on the computer and knew exactly what car we were having serviced and More

by pahawk04
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shay Piel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 03, 2022 -

Mac Haik Ford Lincoln responded

Hello, thank you for taking the time to leave us your response to our Staff's outstanding customer service! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

July 26, 2022

It was 100 degrees and my A/C was not working. Initially we thought it may take several days to fix. The A/C leak was found and fixed, the computer reprogrammed and they even did a recall airbag r More

by cynthiaasplund
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Burgener
Jul 28, 2022 -

Mac Haik Ford Lincoln responded

Hello, we appreciate you taking the time to leave us this feedback. Our goal is to learn from your feedback and continue to improve for all of our valued clients so we would like the chance to talk to you further so please contact Sivia Sasa at 512-930-6208 at your earliest convenience so we can work with you to make this right. We hope to hear from you.

Jul 28, 2022 -

cynthiaasplund responded

I am sorry if you got the wrong impression. There is nothing to resolve. Ryan was great, he saw to it that everything was fixed. My A/C is working now and the overcharge was credited. Again, there is nothing to fix.

July 26, 2022

Reasonably quick turnaround over 3 days to fix my brakes under warranty as well as some misc. firmware updates needed. Forgot to rotate my tires as requested yet still charged me (and no quick service avail More

by MATT B.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Unknown
Jul 29, 2022 -

Mac Haik Ford Lincoln responded

Hi Matt, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We hope to be of service to you again! Take care!

July 26, 2022

The customer service continues to be outstanding. I will continue to return to Mac Haik Ford for all my vehicle needs. More

by TAMI3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edwin Holmstrom
Jul 28, 2022 -

Mac Haik Ford Lincoln responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care!

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