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Mac Haik Ford Lincoln - Service Center

Georgetown, TX

4.5
2,444 Reviews
Call Service Center (512) 930-3673

2,444 Reviews of Mac Haik Ford Lincoln - Service Center

Sort by
May 13, 2022

Great service! Shay and the team are wonderful. Fished service quickly and accurately. Overall great service! More

by KELLE_BUSH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shay Piel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 15, 2022 -

Mac Haik Ford Lincoln responded

Hi, thank you for taking the time out of your day to tell us about your experience. Please let us know if there is ever anything else we can do for you! Safe travels!

May 13, 2022

The Quick Lane staff was very friendly and helpful. Wait time was short and waiting area was clean and pleasant. More

by JEANNEJOHNSTON7
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
James Main
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 14, 2022 -

Mac Haik Ford Lincoln responded

Hi, we appreciate your feedback on our Staff's outstanding service! Check our social media pages to stay in the loop on product news and updates so we can help you again on your next visit!

May 10, 2022

Great job great service finished in a timely manner. #F450 #Dually #Ford tough Thank you very much More

by LOUIS_C_DAVIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shay Piel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 15, 2022 -

Mac Haik Ford Lincoln responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! At Mac Haik Ford, we value our customers and we look forward to seeing you on your next visit. Take care!

May 10, 2022

Robert Gonzalez was an excellent Service Advisor who was very helpful and exceeded expectations. Work was completed one day ahead of schedule. More

by PETERJSWENSON
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Robert Gonzales
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May 15, 2022 -

Mac Haik Ford Lincoln responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We hope to be of service to you again! Take care!

May 09, 2022

Everyone I dealt with was extremely friendly. They got me in at exactly my appointment time! More

by JENELS13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Main
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 11, 2022 -

Mac Haik Ford Lincoln responded

Hi, we are happy we could make your experience a positive one! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

May 09, 2022

Shay and his team were absolutely great during my service. Very responsive and overall great experience! More

by PCHAVEZ4302
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shay Piel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 11, 2022 -

Mac Haik Ford Lincoln responded

Hi, your comments keep us motivated and working hard for all our guests! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

May 09, 2022

Was very impressed with JR's professionalism, knowledge and follow up. He kept me informed every step of the way. JJ More

by JIMMY50
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JR
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May 11, 2022 -

Mac Haik Ford Lincoln responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Safe travels!

April 29, 2022

First time at this dealership. Everyone was friendly and helpful. Had my car done in a decent time for not having an appointment. More

by Coker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Main
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 30, 2022 -

Mac Haik Ford Lincoln responded

Hi, we are happy we could make your experience a positive one! We hope to be of service to you again! Take care!

April 27, 2022

Absolute clowns - PLEASE don't buy anything from them, or support them in any way. Absolutely unprofessional, unreliable, uncommunicative. Why the harsh review? How about a Lincoln dealer that refuses More

by Lincoln_is_a_Joke
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Garrett
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Apr 28, 2022 -

Mac Haik Ford Lincoln responded

To the person who wrote these comments, I’m so sorry to hear about your experience here at Mac Haik Ford Lincoln in Georgetown TX, and thank you for bringing it to my attention. Your feedback is important and we rely on hearing from our guests to ensure we’re doing a great job or if we miss the mark.. I have been with the Mac Haik Organization for 20 years and this is not how we do business, so your experience concerns me deeply. We pride ourselves on customer service and helping in any way we can. I would love to connect with you offline and/or invite you to come in to visit with me so I can figure out what happened and make things right. I would like to make this a good learning experience for all involved. Duane Harris, General Manager of Mac Haik Ford Lincoln in Georgetown. 512-930-6236 dharris@machaikfl.com Thank you,

April 25, 2022

While they can schedule your service appointment, they don’t offer a shuttle or loaner service. They charge expensive diagnostic fees so beware of that. They also don’t thoroughly investigate or fix probl More

by EASHMORE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Charlie Tincher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Garrett Turner - zero stars! Terrible.
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Apr 27, 2022 -

Mac Haik Ford Lincoln responded

Hi, thanks for taking the time to leave us your honest feedback. We are disappointed to hear you did not receive top-notch customer service from us and would like the opportunity to try and make this right with you, if we still can. Please give a call to Sivia Sasa 512-930-6208 and we will do our best to make this better. We hope to hear from you soon.

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