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Mac Haik Ford Lincoln - Service Center

Georgetown, TX

4.5
2,462 Reviews
Call Service Center (512) 930-3673

2,462 Reviews of Mac Haik Ford Lincoln - Service Center

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March 11, 2022

I’ve always had very good service whenever a problem arose with my electric vehicle. Their service has been top notch. More

by NANDAN177GF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charlie Tincher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Edwin Holmstrom
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Mar 12, 2022 -

Mac Haik Ford Lincoln responded

Hi, we are very happy to have provided you with such a positive experience! We hope to be of service to you again! Take care!

March 08, 2022

Service was reformed as requested in a timely manner. All my concerns were addressed, ver happy with the service provided. More

by JOSELUSA99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Burgener
Report | Print
Mar 09, 2022 -

Mac Haik Ford Lincoln responded

Hi, thank you for leaving such a great review and high star rating. We hope to be of service to you again! Take care!

March 08, 2022

I had an appointment for a oil change/tire rotation. It still took 2.5 hours for them to finish. What good is an appointment if it takes that long. More

by JEFFHELM1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Shay Piel
3.0
This rating includes all reviews, with more weight given to recent reviews.
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March 05, 2022

The service department went above and beyond expectations. I definitely will return for either service or purchase. More

by TIMSIMPSON853@gmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert and the service manager
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Mar 06, 2022 -

Mac Haik Ford Lincoln responded

Hi, we are happy we could make your experience a positive one! It is great to hear that we were able to go above and beyond your expectations and really help you out! We look forward to seeing you again!

March 05, 2022

good experience. changed my oil and went over the ticket when it was time to pay. No complaints More

by jcornett1874
Recommend Dealer
Yes
Employees Worked With
Edwin Holmstrom
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Mar 07, 2022 -

Mac Haik Ford Lincoln responded

Hello, we appreciate you taking the time to leave us this feedback. Please let us know if there is ever anything else we can do for you! Safe travels!

March 05, 2022

The service department came through again for me. Five stars all the way. Thank you James Mains. More

by DD2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Main
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Edwin Holmstrom
Report | Print
Mar 12, 2022 -

Mac Haik Ford Lincoln responded

Hi, we're happy to hear you had such a positive experience with our team! We hope to be of service to you again! Take care!

March 03, 2022

Outstanding support from the service representative "Sophie" as well as from the service technical staff. Always can expect the most excellent service by Mac Haik. More

by mwstarch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sophie
Report | Print
Mar 06, 2022 -

Mac Haik Ford Lincoln responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Please let us know if there is ever anything else we can do for you! Safe travels!

March 03, 2022

Service department is the BEST! !! Thank you !!! Keep up the hard work!!! The area is growing , service keeps it going to make it smooth… More

by LASJENNY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shay Piel
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Main
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Stepp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charlie Tincher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Norman, Edwin Holmstrom
Report | Print
Mar 05, 2022 -

Mac Haik Ford Lincoln responded

Hi, thank you for leaving such a great review and high star rating. We hope to be of service to you again! Take care!

March 03, 2022

They cannot fix the recall on my truck for 90 weeks & will not agree to fix any damage the recall causes in this time period More

by LUKAS.HERMANSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mark Stepp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Edwin Holmstrom
Report | Print
Mar 19, 2022 -

Mac Haik Ford Lincoln responded

Hi, thank you for taking the time to bring this to our attention. Customer service is one of our top priorities and we are disappointed to learn that you had anything less than a stellar experience with us. We would appreciate the opportunity to speak with you regarding this matter so we can work towards a resolution. Please contact Duane Harris at 512-930-8301 at your earliest convenience and we will do our best to make this right.

March 01, 2022

Minimal wait time. Very friendly service techs. Received a complimentary first visit for oil change on my new vehicle, even though vehicle was not purchased from them. More

by PATSYWILSON71
Recommend Dealer
Yes
Employees Worked With
Michael Lawrence
Report | Print
Mar 05, 2022 -

Mac Haik Ford Lincoln responded

Hello, thank you for taking the time to notice those efforts and for leaving such an awesome review! We try to provide all of our guests with a great atmosphere and world-class service that you can trust.

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