Mac Haik Ford Lincoln - Service Center

Went in to take care of recall for Cam shudder. I don't live close so pretty good trip. Next day when turn car on, shudder is still present so now I have to wait until April to get address. live close so pretty good trip. Next day when turn car on, shudder is still present so now I have to wait until April to get address. More

The "Lincoln experience" has gone downhill! After making a service appointment in early December of last year, I was given a service pick up date of January 10th, because of staffing, covid, and one or no l a service appointment in early December of last year, I was given a service pick up date of January 10th, because of staffing, covid, and one or no loaner car. January 10th comes along and no one shows. An hour after the appointment time, I called the service department for a status update. Sorry, no one is coming. Thanks for letting me know! I went to the service department two days later and was told to go to "quick lane". ( knew that would be a bust as the two times tried "quick lane" for my Ford Edge, both oil changes were 4.5 hours!) This time was even better. I was told if you leave it now, you can pick it up tomorrow. For an oil change! That was the last straw for me. I went back to the service department and told the gentleman I had spoken to earlier, the Lincoln experience was crap and ask to talk to the service manager. After a few minutes the service rep was nice enough to inform me that in an hour and a half, I would have the oil changed and be on my way. I thanked him for his efforts. As I sat there waiting, I thought about having my wife's Mercedes GLC serviced at your neighbor, Mercedes of Georgetown this past November. Like everyone else, they informed that with one loaner car and staffing problems, it would be a month before service could be rendered. But, instead of ignoring the appointment I had made, they offered an alternative Mac Haik Lincoln hasn't seem to think of. They told me if I could deliver the car to their dealership, they would arrange a Lyft ride home, and when it was finished, arrange for a Lyft ride back to the dealership. Not the valet service Mercedes and Lincoln offers, but it was at least an alternative I could live with. Lincoln chose to ignore the appointment outright and not even inform me. My Lincoln Nautilus comes off lease in December. I have already started researching cars to replace it with, and there are many alternatives out there, good ones, rather than put up with dealerships who make excuses, (even valid ones) but offer nothing beyond the excuses. Another Ford or Lincoln is not on my horizon, assuming anyone actually cares. Bruce Rainey PS: Because this survey is forcing me to pick a service rep, I have. Mr. Holmstrom actually helped me, but my comments are directed to the dealership. More