Mac Haik Ford Lincoln - Service Center
Georgetown, TX
2,436 Reviews of Mac Haik Ford Lincoln - Service Center
Horrible service! We waited 5.5 hours for an oil change. Jason told my assistant he intentionally makes customers wait who begin to get impatient and quote "I may just forget to bring in their vehicle, lose Jason told my assistant he intentionally makes customers wait who begin to get impatient and quote "I may just forget to bring in their vehicle, lose paperwork, and move them to the end of the line." ALSO, I have oil and in my seat and on my door jam as they got in and out with oily boots. 100% will be heading over to confront the manager with his boss and ensure this review gets posted multiple areas. That is just poor management, customer service, and time management. More
Dan was very helpful in getting my issue resolved quickly and efficiently. I had an issue with the rough country bracket in my lift kit and was determined that it was broken, so they put new one on both si and efficiently. I had an issue with the rough country bracket in my lift kit and was determined that it was broken, so they put new one on both sides to take care of the issue going forward. More
Excellent customer service delivered by the Service Representative Ryan. He was quick to respond to my problems and his follow-up was not appreciated. Representative Ryan. He was quick to respond to my problems and his follow-up was not appreciated. More
Dan Kahler did an outstanding job in assisting me with my service needs. He helped me get an appointment quickly when I began having chronic, unexpected problems with suspected battery/electrical system issu service needs. He helped me get an appointment quickly when I began having chronic, unexpected problems with suspected battery/electrical system issues which prevented me from starting my Navigator. The service technicians quickly determined the cause after running a thorough systems diagnostics check, fixed my problem, and I had my vehicle up and running later the same day. A welcome relief--particularly during this busy holiday period. My sincere appreciation to Dan and the service team for making customer satisfaction a top priority! More
Jason Norman always goes above and beyond when taking care of me and my vehicles. This is why I have come to see him and use this service center repeatedly for several years now, and will continue to hav care of me and my vehicles. This is why I have come to see him and use this service center repeatedly for several years now, and will continue to have my business for many more years to come. I could not be more satisfied with the service and professionalism. It is some of the best service I've had out of any place or industry! If I could give more than 5 stars, I would. More