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Mac Haik Ford Lincoln - Service Center

Georgetown, TX

4.5
2,430 Reviews
Call Service Center (512) 930-3673

2,430 Reviews of Mac Haik Ford Lincoln - Service Center

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October 26, 2021

They lie about working on your vehicle and driving it the let my truck on the lot for almost 14 day and lied about test driving it the service rep didn't return my calls for 6 day's the guy are not good guy More

by CARINAHATCH11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Edwin Holmstrom
Report | Print
Nov 09, 2021 -

Mac Haik Ford Lincoln responded

Carina, thank you for sharing your feedback. We can assure you that it was truly not our intention to disappoint or frustrate you during this process. We would like the opportunity to try and regain your trust in our business and resolve this matter for you, if we still can. Please contact Duane Harris at 512-930-8301 at your earliest convenience so we can work with you to make this better. We look forward to speaking with you soon. Take care.

October 26, 2021

Excellent service and a very speedy completion. When I walked through the door Shay recognized me and told me my truck was ready More

by TAMI3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shay Piel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 28, 2021 -

Mac Haik Ford Lincoln responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

October 24, 2021

Supposedly I had a complete tuneup, 1 week later my check engine light is on again for the same reason. Not sure if the service was actually completed. More

by AtM8783
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mark Stepp
2.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 08, 2021 -

Mac Haik Ford Lincoln responded

Hi, thank you for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a stellar experience here at Mac Haik Ford. Please reach out to Duane Harris at 512-930-8301 when you have a chance so we can discuss your concerns in hopes of resolving this matter to your satisfaction.

October 22, 2021

Great Service at a good price. Mark was very helpful and keep me well updated. He also found me an office so I could work remotely, going the extra mile! More

by GREGDB2012
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Stepp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 26, 2021 -

Mac Haik Ford Lincoln responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!

October 22, 2021

Brought car in at 9:00 for a 5 hour recall. Got it back at 7:00 PM.. long day. More

by BJSNIKREP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Shay Piel
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
October 21, 2021

The team does a good job of completing the work on time and communicating status and updates. More

by CHEIMER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Norman
Report | Print
Oct 23, 2021 -

Mac Haik Ford Lincoln responded

Hi Cheimer, thank you for your wonderful response to the quality of service our Staff provides! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 21, 2021

Good service but couldn't use the valet service I initially paid for - long wait. More

by DONNA77995
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Quick Lane
Report | Print
Oct 26, 2021 -

Mac Haik Ford Lincoln responded

Hi, thank you for taking the time out of your day to tell us about your experience. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

October 21, 2021

The staffs are very nice and helpful, they pointed out everything that needed to be done. And fast service More

by mincc117
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Norman
Report | Print
Oct 23, 2021 -

Mac Haik Ford Lincoln responded

Hi, we're happy you found our staff to be so supportive during your experience here at Mac Haik Ford. We hope to be of service to you again! Take care!

October 20, 2021

They identified the problems rather efficiently and kept me informed of the status along the journey. More

by CARL.ZIMMERMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Norman
Report | Print
Oct 22, 2021 -

Mac Haik Ford Lincoln responded

Hello, We are happy we could make your experience a positive one! We hope to be of service to you again! Take care!

October 19, 2021

Great service from a knowledgeable staff and the communication was spot on for all three of my vehicles! More

by bakaffacasey1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shay Piel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Norman
Report | Print
Oct 22, 2021 -

Mac Haik Ford Lincoln responded

Hi, we're happy you found our staff to be so supportive during your experience here at Mac Haik Ford. We hope to be of service to you again! Take care!

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