Mac Haik Ford Lincoln - Service Center

Appointment was easy to make online. Sophie was great, calling me to let me know additional service options. calling me to let me know additional service options. More

Courteous but need more staff to handle volume but got all maintenance and repairs handled all maintenance and repairs handled More

Great service through QuickLane. Have always had a good experience with service department here over the past 15 years. experience with service department here over the past 15 years. More

Shay is a professional. He clearly articulated the service process and provided updates. Very friendly! service process and provided updates. Very friendly! More

Sophie Rosa was my Quick Lane Advisor. She was professional, knowledgeable and courteous. Well done Sophie! professional, knowledgeable and courteous. Well done Sophie! More

Your dealership makes it very inconvenient to get service. 1) For anything routine - there is the FastLane only, but no appointments are taken. You have to just show up early and there is no pred service. 1) For anything routine - there is the FastLane only, but no appointments are taken. You have to just show up early and there is no predictability when your car will be serviced. We needed to have a nail repair on a tire and we don't live close so it was a bother to drive out there, drop car off , and not know when it was done. On top of that, your phones went out and we could not communicate that particular day to find out if it was ready or not. We had to just show up. 2) For anything non-routine, it is a long wait. We wanted to have an issue with our running boards fixed and were told its 2 months minimum time to get an appointment for something like that. First of all - that is a long time to wait, and secondly, why do you only schedule appointments for things like this and not for routine service? Why is it so hard to just allow appointments to be scheduled for ALL service visits? This is the standard we expect of any professional business. Also we were not offered a free car wash which would have been nice. More

Never a bad experience. Always more than satisfied with the service and knowledgeable and friendly staff. the service and knowledgeable and friendly staff. More

Very accommodating, Serivce rep was amazing and knowledgeable. Took care of me in a timely manner. knowledgeable. Took care of me in a timely manner. More

If I could give ZERO stars I would in a heartbeat! The Service Department is the WORST I have ever dealt with. I brought my F150 in on June 1st to have the dash board checked. It was bubbling up and the g Service Department is the WORST I have ever dealt with. I brought my F150 in on June 1st to have the dash board checked. It was bubbling up and the glove box was sagging. Which both are issues covered under the trucks 3 year or 36,000 mile warranty. I brought the truck in on June 1st. One month prior to the warranty expiring. I was told over the phone that I did not need an appointment for warranty issues. I came in and was approached by a guy named Trevor. He then told me that he could not even look at my truck with out an appointment! I mean it was SUPER obvious the bubbled dash and glove box. Would have taken him 5 mintues to take some pictures and send them to Ford. He refused and said I had to have an appointment. Fine, I booked the soonest appointment, July 26th. At that time, I specifically asked if my truck would still be under warranty and was told "Yes, you are covered through 36,000 miles". Okay, great. I came back on July 26th, Trevor took pictures of the issues. I also had to ask if there were any additional recalls or issues that could be taken care of. He said no, until I asked about the TBS....then magically he remembered that was an issue. We added it to the list. I was told that he would send in the pictures and then contact my husband when he had an eta on the dash and glove box repair. NO mention that my warranty was up back on July 5th!!!! Or that the dash could not be fixed due to us being the 2nd owner!!! Then after weeks of calling for eta and getting NO response from Trevor. We finally get a hold of him, just to find out that we were pretty much SOL. He knowingly pushed our appointment out, to after our warranty expired, so that they did not have to honor the work. He claimed to have called us FOUR TIMES. No record of these calls being made, other than his BS notes. When I spoke with his manager Edwin, I was told I was SOL and that I could take the truck to another dealer because they really didn't care to help me or acknowledge there mistake. I was FLOORED!!! He was so rude! Right in front of my children too! I will NEVER do business here again! Now, I have a bubble in my dash board, a glove box that sags that could have been fixed under warranty. That just ruins my resale value on my truck. Plus, I have to look at it everyday and remember how horrible I was treated at Mac Haik! More

I have always taken my Expeditions (current and former, both purchased there) to Mac Haik for regular scheduled service, new tires, batteries, and/or anything else that may have come up. I have always bee both purchased there) to Mac Haik for regular scheduled service, new tires, batteries, and/or anything else that may have come up. I have always been pleased. This time, for some reason, there seemed to be a little mix-up with getting my vehicle serviced in a timely manner after it was taken back to the shop area. I was seeing cars/owners come and go (who came in after me) as I waited patiently for several hours for routine maintenance and the annual state safety inspection. Somehow, it apparently got lost in the shuffle between service and inspection. My service advisor, Shay, was very sincere and apologetic for the mix-up/delay and, as a result, though I did not expect it, made my wait worth the while. More