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Mac Haik Ford Lincoln - Service Center

Georgetown, TX

4.5
2,434 Reviews

2,434 Reviews of Mac Haik Ford Lincoln - Service Center

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July 27, 2021

This was my first time utilizing the service department. It was fine so no complaints. I would use your service again for my Ford Escape 2013. More

by connie.lind24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Norman
Aug 18, 2021 -

Mac Haik Ford Lincoln responded

Hello, we appreciate you taking the time to leave us this feedback. We hope to be of service to you again! Take care!

July 26, 2021

I was greeted by a very rude service manager. Told me I could take my business elsewhere if I wasn’t happy. I think his name was Edwin. I needed recall work done and was told that it could take up to a wee More

by BUD.BEARSS
Customer Service
Recommend Dealer
No
Employees Worked With
Mark Stepp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Edwin Holmstrom
Aug 11, 2021 -

Mac Haik Ford Lincoln responded

Hi, we are disappointed to learn of your experience here at Mac Haik Ford, but will take this opportunity to improve. Please contact Duane Harris at 512-930-8301 if you’d like to discuss this matter further. Thank you again for your honest feedback and we look forward to hearing from you. Take care.

Aug 11, 2021 -

BUD.BEARSS responded

After sending my review the following week some wires and wiring harness fell down around my break pedal. Kind of a dangerous situation. I decided to fix it myself because I didn’t want to bring the truck back to the Ford dealership.

July 25, 2021

Service was all completed fine however the drivers side floor mat was left with black marks and dirt. Paper of plastic covers to protect the interior would have been appreciated. More

by SKBURCH53
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike was my counter service rep.
July 23, 2021

Quick turn around on an oil change, tire rotation, recall issue, and state inspection. In and out in about 4 hours. Service department suggested replacement of cabin filter which I agreed to. Jason always ta More

by don.anderson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Norman
July 22, 2021

Service was good. Simple tire rotation and oil change took too long, however good quality. The team was very personable and informed me about the status of my vehicle. Cost was a little too high. More

by DAVIS4N
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Norman
July 21, 2021

Service is always excellent. Jason and his team do an excellent job communicating and making the correct recommendations for my vehicle. I would highly recommend Mac Haik Ford Lincoln of Georgetown to an More

by CHAD.LIESMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shay Piel
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Main
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Stepp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charlie Tincher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Norman, Trevor Lindell, Edwin Holmstrom, Christal Smith
Jul 23, 2021 -

Mac Haik Ford Lincoln responded

Hello, our staff is committed to providing each of our clients with the best automotive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!

July 21, 2021

Great service, all personnel were polite and seemed concerned over my issues. I recommend this dealership for any vehicle services. Mark Stepp made me feel very comfortable and took care of my needs. More

by samolijul
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Stepp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 13, 2021 -

Mac Haik Ford Lincoln responded

Hi, we're pleased to hear everything was completed to your satisfaction! We appreciate your recommendation of our dealership! Safe travels!

July 20, 2021

Awesome customer service Robert Gonzalez , you’re very knowledgeable on vehicle needs . I will most definitely recommend you . You always go above and beyond to keep your customers happy. More

by RAULTO03
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Gonzalez
July 15, 2021

I paid to have my wheels rotated and the tire pressure adjusted during a recent service. Tire pressure was NOT adjusted per the invoice. I do not appreciate having to do this myself after paying for it. More

by JUDDWSTAPLES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sylvia
Jul 15, 2021 -

Mac Haik Ford Lincoln responded

Mr. Staples, a thousand apologies. We pulled a live and current vehicle status from your cars computer and it looks like your tires are currently overinflated. Please bring the vehicle by and the Shop Foreman or Service Manager will personally correct that for you immediately, so you don't have to wait. Ask for Edwin Holmstrom (Service Director), James Main (Quick Lane Manager) or Donald Tincher (Shop Foreman). Edwin may be reached at 512-930-6255 should you need to reach him in the future. Thank you for your business and we are sorry for the inconvenience. Sivia Sasa Internet Sales & Marketing Director 512-930-6208

July 15, 2021

120$ for full synthetic oil change. I would expect them to vacuum and air up my tires for that price. This was not done. P More

by cheapymonkey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Stepp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 17, 2021 -

Mac Haik Ford Lincoln responded

Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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