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Mac Haik Ford Lincoln - Service Center

Georgetown, TX

4.5
2,481 Reviews

2,481 Reviews of Mac Haik Ford Lincoln - Service Center

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August 26, 2021

The sale representative was amazing. We love our truck. Custom ordering our vehicle was definitely the right decision for us. The overall experience was great! More

by Stacian
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Ocampo, Blake Ricketts
Aug 31, 2021 -

Mac Haik Ford Lincoln responded

Hi, we are very happy to have provided you with such a positive experience! We hope you continue to choose Mac Haik Ford for all your vehicle needs! Take care!

August 26, 2021

I am happy the Quick Lane finally got more parking spaces, although it seems that others are still using them because there can't possibly be that many vehicles in the queue for service at the QL. More

by TXJMC48@SUDDENLINK.NET
Recommend Dealer
Yes
Employees Worked With
Shay Piel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2021 -

Mac Haik Ford Lincoln responded

Hi, your satisfaction means a lot to us, and we truly appreciate you choosing Mac Haik Ford for all of your automotive needs. Please don't hesitate to call if you'd like further assistance. Thank you, and have a fantastic day!

August 25, 2021

Booking online made the process Seamless. Arrived at the designated time and the truck was whisked away within minutes. Exceptional Service provided by the entire staff. More

by BAXAPTX
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shay Piel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2021 -

Mac Haik Ford Lincoln responded

Hi, we are happy we could make your experience a positive one! We hope to be of service to you again! Take care!

August 25, 2021

Always polite, knowledgeable, and gets the work done quickly. Though it was apparent social distancing was set up in the service area, clients did not observe the distance. Not your fault, but not co More

by JEAN9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Norman
Aug 31, 2021 -

Mac Haik Ford Lincoln responded

Hello, we appreciate you taking the time to leave us this feedback. At Mac Haik Ford, we value our customers and we look forward to seeing you on your next visit. Take care!

August 24, 2021

Jason stayed in constant communication with me and went out of his way to help me. I called the manager to affirm those who provided exceptional customer service, and it was well received. I appreciate th More

by AMBER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Stepp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Norman, Edwin Holmstrom
Aug 31, 2021 -

Mac Haik Ford Lincoln responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

August 23, 2021

Quick, efficient professional, they took time to explain all they did and what other service needs should be considered. True professionals. I only use you for all my service needs. More

by EAHARMES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Norman, Edwin Holmstrom
Aug 31, 2021 -

Mac Haik Ford Lincoln responded

Hi, thank you for your wonderful response to the quality of service our Staff provides! At Mac Haik Ford, we value our customers and we look forward to seeing you on your next visit. Take care!

August 21, 2021

These guys are great. And gals!!!! From start to finish. Held to the estimated price and was faster than I expected. Always treat me well. More

by Danny
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Norman, Trevor Lindell, Blake Ricketts
Aug 23, 2021 -

Mac Haik Ford Lincoln responded

Hi Danny, thank you for your wonderful response to the quality of service our Staff provides! If there is anything else we can do to assist you, please let us know! Take care!

August 21, 2021

Left oil in the belly pan of my GT350, oil all over my garage. UNACCEPTABLE!! Sat on alignment stand too long before work finally began. More

by gixxer372
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Quick Lane
Sep 07, 2021 -

Mac Haik Ford Lincoln responded

Hi, we always strive to do 100% for all of our customers so we’re extremely disappointed to hear of your negative experience with us. We take our customers’ comments seriously so we hope that you’ll contact Duane Harris at 512-930-8301 so we can understand exactly what went wrong and do our best to try and resolve this matter to the best of our ability. Thank you!

August 20, 2021

The service advisor in quick oil change (Jason Norman) was very good he has been taking care of us and our Lincoln Nav. since we purchased it in 2012 he always very professional and right on to repair o More

by jimandliz4848
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Norman
Aug 23, 2021 -

Mac Haik Ford Lincoln responded

Hi, thank you for taking the time out of your day to tell us about your experience. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

August 20, 2021

Service was great, Jason kept me well informed of my repair & timeline. Also an estimate of the repair was provided prior to the repair. Communications was excellent as they worked me in as busy as th More

by STEVEFARRELL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Norman
Aug 23, 2021 -

Mac Haik Ford Lincoln responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if you have any additional questions about services you received and thank you again for choosing Mac Haik Ford!

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