Mac Haik Ford Lincoln - Service Center

Great service, great people are great management! Christal Smith was very pleasant to work with and quick lube has really been great since James Main has taken over! You guys did the right thing by p Christal Smith was very pleasant to work with and quick lube has really been great since James Main has taken over! You guys did the right thing by putting James in charge of it. The shop has really changed for the best. More

Thank you for the fast and friendly service. I wanted to also applaud the team for de-escalating a situation. There was a customer who was frustrated about the shuttle not running who started getting loud a also applaud the team for de-escalating a situation. There was a customer who was frustrated about the shuttle not running who started getting loud and cussing. The team did an outstanding job of hearing the customer out while also de-escalating and managing the situation calmly. Well done! More

Can't say enough about the convenience and time saving features of Concierge Service. The pick-up was great; the loaner was great; the on-time service was great; the delivery back at my home was great; an features of Concierge Service. The pick-up was great; the loaner was great; the on-time service was great; the delivery back at my home was great; and the service performed on my vehicle was great! Trevor kept me up to speed on all of this with timely texts and phone calls. The dealership is excellent. The staff is top notch. And I love my vehicle! More

Jeff was excellent, and got my vehicle back to me same day even though the shop was fully booked, I greatly appreciate him, and the whole quick lane team! day even though the shop was fully booked, I greatly appreciate him, and the whole quick lane team! More

I worked with Jeff Barto. I went in because I needed the tire locks changed out. It was a program car and could not find the socket. Jeff was able to find it tucked away and did not make me feel like a wa tire locks changed out. It was a program car and could not find the socket. Jeff was able to find it tucked away and did not make me feel like a waste of his time. They were also needing to activate my Kahu. Once Jeff realized mine was not working and needed to be replaced, he came in at let me know so I wouldn’t be waiting and wondering what was taking a little bit longer. Since my car was bought as new (program car) I asked about the FordPass reward points, I told Jeff I was going to get mats with them. Instead of passing me off he ordered them and a socket wrench for me. His customer service and communication was everything. From what I observed in the waiting room, the whole team should be commended. I will recommend Mak Haik Ford Service Dept and Jeff Barto to my family and friends. More

I had a great experience and the service department keeps their word! their word! More

Friendly and was kept updated on the progress that was being done to my car being done to my car More

Over the years Jason Norman has done an excellent job of keeping my trucks serviced! keeping my trucks serviced! More

It’s been awhile since I’ve used your service Dept. I’ve never been helped by Dave, but he was courteous, helpful with questions and explaining my vehicle needs. He will be my go to in the future. I use t never been helped by Dave, but he was courteous, helpful with questions and explaining my vehicle needs. He will be my go to in the future. I use to always rely on Julie Nicholson. still impressed with service. Thank you More

Took my flex in for a recall repair and not it was completed in a couple of hours. completed in a couple of hours. More