Mac Haik Ford Lincoln - Service Center

Sure do appreciate the Service Team at my Mac Haik in Georgetown. Thanks Mike and everyone who took care of my truck. See y’all next time Georgetown. Thanks Mike and everyone who took care of my truck. See y’all next time More

The buying process is simple enough... Where you get The buying process is simple enough... Where you get got is on the service. This past week I set up a scheduled routine vehicle maintenance, per The buying process is simple enough... Where you get got is on the service. This past week I set up a scheduled routine vehicle maintenance, per all the reminders that flooded my inbox from Mac Haik Georgetown. The appointment was set up 3 days prior for 10:45 am. The vehicle arrived at 10:30. The service desk staff informed the driver there was a 2 to 2.5 hour wait. This then changed to a possible 4 hours. The reason given was this was due to Spring Break. The vehicle was taken back to the service bay at 11:45 then returned to the parking area at 1:00. It was not until 1:30 that the keys were returned to the driver. The Quick Lane is not quick period. What is the point of making an appointment if a vehicle just ends up in the general queue. A note on customer service: I don't think it is appropriate for the customer service staff to be soliciting customers to give them a 5 Star review so "they can keep their job." Here is a novel idea, do a good job and you will receive 5 stars. The same day I received call from the sales staff informing me that Mac Haik was offering great deals on new trucks based on my trade in value on my current Ford product. I informed the person of the issues earlier in the day at the Quick Lane. I was told that the manager would be made aware of the issue. I am basing my review on this and previous interactions with the "Quick Lane" at Mac Haik Ford Georgetown Texas. P.S. There were no sales brochures to even see the options for a new vehicle More

All was handled very efficiently. I didn't need to go out to dealership, as my loaner was delivered, and car was was delivered when work was completed. to dealership, as my loaner was delivered, and car was was delivered when work was completed. More

Everything went as I had hoped, communication was good, friendly, responsive. Pricing was higher than expected, but dealers are usually higher, so I just had to swallow that pill. friendly, responsive. Pricing was higher than expected, but dealers are usually higher, so I just had to swallow that pill. More

Mac Haik has the best and most Professional service people I have ever dealt with. I called two other shops for quotes and Mac Haik beat there price and turn around time. people I have ever dealt with. I called two other shops for quotes and Mac Haik beat there price and turn around time. More

Awesome dealership... have purchased many vehicles from Mac Haik. Everyone from service is very knowledgeable and friendly. I would recommend anyone visit them in the future. Mac Haik. Everyone from service is very knowledgeable and friendly. I would recommend anyone visit them in the future. More