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Mac Haik Ford Lincoln - Service Center
Georgetown, TX
2,477 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,477 Reviews of Mac Haik Ford Lincoln - Service Center
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March 02, 2021
I've been here over a dozen times and I expect variance, but after this last time I probably wont be going back. The time estimate (1-1.5 hours) was half of what it actually took to get me out of there for but after this last time I probably wont be going back. The time estimate (1-1.5 hours) was half of what it actually took to get me out of there for a oil change/tire rot/state inspection. I get it that you can get busy, but time estimates need to be at least close and keep me updated. The vehicle got pulled back ~70 minutes after checking in so I was expecting 2 hours. Not 3. It took 3, seemingly because of some small issues that needed addressing for the inspection (license plate light and wipers). The vehicle got taken out of the bay and reparked in front for at least 30 minutes after the tech advised on those issues. Then it went back in to fix those (policy I guess... makes sense to not do any work in the parking lot). Then it sat for another 15-20 minutes out front before I was called to check out. Thats a lot of time over the estimate that I'm sitting in the waiting room, looking at my vehicle doing nothing. The ~$34 for a license plate light is ridiculous. Its probably a quarter hour of labor minimum, but come on. You're holding me hostage because its needed for the inspection. The wipers "needing" replacement was worse. I just used them on the way there and they were fine. By that time it had been over two hours so I'm pot committed, so I'm going to give you the money now and you wont see any more over time. Use some common sense and don't leave me with a ~$133 bill for a regular oil change/tire rot/inspection with two overpriced gotchas. Customer-facing employees were friendly and good attitude. More
by JCustomer
Verified CustomerEmployees Worked With
Quicklane
March 01, 2021
Another great experience at Mac Haik Ford!Some routine Another great experience at Mac Haik Ford! Some routine service items on my F-150. Mr. Holstrom and his team were very courteous and kept me abr Another great experience at Mac Haik Ford! Some routine service items on my F-150. Mr. Holstrom and his team were very courteous and kept me abreast during the entire process. They were prompt and friendly, seemed like they appreciated my business! Overall a wonderful experience with Mac Haik Ford! I am a customer for life! More
by JCB882
Employees Worked With
Other Employees :
Jason Norman, Trevor Lindell, Edwin Holmstrom
March 01, 2021
Grayson was amazing. Super helpful and made it as stress free as possible. We had went to another dealership prior to Mac Haik and knew there was something fishy about them. Grayson kept it honest the whole free as possible. We had went to another dealership prior to Mac Haik and knew there was something fishy about them. Grayson kept it honest the whole time. I would definitely recommend anyone this salesman. 2 days later we had to go back to service for an inspection and i kick myself in the butt for not remembering the gentleman’s name but his customer service was awesome as well. We had a sleeping toddler in the back and you could tell his sympathy for possible having to wake her up. I can’t thank you enough Mac Haik. More
by Monica Sanchez
Employees Worked With
Dillon Aviles, Grayson McCaleb
February 27, 2021
Crystal was great. They weren’t able to figure out all my problems but also didn’t charge me for trying. Trying to find 25 words here when all I want to say is thank you crystal. my problems but also didn’t charge me for trying. Trying to find 25 words here when all I want to say is thank you crystal. More
by VALCRAIGBARKER
Employees Worked With
Christal Smith
February 27, 2021
Work completed as promised. In timely manner. This is Work completed as promised. In timely manner. This is why I don’t care fir giving reviews, nothing is ever good enough. 25 words minimum is ridi Work completed as promised. In timely manner. This is why I don’t care fir giving reviews, nothing is ever good enough. 25 words minimum is ridiculous. More
by YOLANDA51949
Employees Worked With
Trevor Lindell
February 26, 2021
Mac Hail Lincoln provided exceptional service. Their concierge arranged to have my Lincoln picked up and he kept me informed throughout tgd process. I am completely satisfied with the service provided. concierge arranged to have my Lincoln picked up and he kept me informed throughout tgd process. I am completely satisfied with the service provided. More
by CATGIBBONEY
Employees Worked With
Trevor Lindell
February 26, 2021
The quick lane service is very convenient. The service customer is not integrating with the performance issue customer. That provides a more focused oriented team. customer is not integrating with the performance issue customer. That provides a more focused oriented team. More
by WEUVES
Employees Worked With
February 25, 2021
Mark Stepp is a great service advisor. Mark is always keeping me informed on what is being done and if anything needs to be addressed with my vehicle's. keeping me informed on what is being done and if anything needs to be addressed with my vehicle's. More
by GREGG.SHIRLEY
Employees Worked With
February 24, 2021
Excellent service and vehicle maintenance was completed on time as promised. I enjoyed my service experience both times I have brought my vehicles to you for service. on time as promised. I enjoyed my service experience both times I have brought my vehicles to you for service. More
by PWARD3
Employees Worked With
