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Mac Haik Ford Lincoln - Service Center
Georgetown, TX
2,460 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,460 Reviews of Mac Haik Ford Lincoln - Service Center
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October 10, 2020
The Quick Lane service is very efficient and the technicians are very friendly and knowledgeable. The service managers take great care of you and attend to any of your needs. The waiting area is v technicians are very friendly and knowledgeable. The service managers take great care of you and attend to any of your needs. The waiting area is very comfortable and clean. And at this time they addressed the COVID19 precautions very well. More
by Jean
Employees Worked With
Sophie Rosa - 5 stars !!
October 09, 2020
My wife and I have always brought our Explorer here since our purchase back in 2015. Always friendly, upfront, and quick service. What more could you ask for from a service department? Great job to the whole our purchase back in 2015. Always friendly, upfront, and quick service. What more could you ask for from a service department? Great job to the whole team. More
by JPATRICK.REEDER
Verified CustomerEmployees Worked With
Other Employees :
Jason Norman, Trevor Lindell, Edwin Holmstrom
October 08, 2020
I have a new Ford Explorer and needed my first oil change and also needed a piece of trim under the dash connected -- it was missing bolts and was only noticed several months after purchase. I phoned Shay to and also needed a piece of trim under the dash connected -- it was missing bolts and was only noticed several months after purchase. I phoned Shay to ask about the Fast Lane process and he was very polite and gave me great advice. When I came to Mac Haik a few days later, he remembered me, got my car in line for service and said he would do his best to get the trim connected. I was able to leave my car and returned when he phoned me. The oil change and small repair were done and I was on my way in a few minutes. Shay is very professional, works hard, and I will be back for my regular service and anything else that happens along the way. Great service. More
by CKAYMICHELL
Employees Worked With
October 08, 2020
I have bought a used truck and a new car from this dealership. Service and Sales have been great each time. Brought my car in because the SYNC system was not working properly, and I thought it need dealership. Service and Sales have been great each time. Brought my car in because the SYNC system was not working properly, and I thought it needed an upgrade. I spoke with Heidi who explained it was something more serious than that. I brought the car in and the techs (sorry that I do not know their names) determined I needed a new computer module for Sync. It was obvious this would not be a rapid repair, the part had to be ordered from Dearborn twice, and needed software upgrades. Since it was not a quick fix, they provided me with a loaner car at no charge. Heidi called every day to let me know the status, so I always knew what was going on. I now have the care back, it works great, and I am satisfied. More
by MRBOB1997
Employees Worked With
Heidi Rowling ?????
October 08, 2020
The service department at Mac Haik are a pleasure to deal with. Always helpful and friendly. This trip was, once again, just the normal great service I receive at Mac Haik. Jason Norman is a great help. with. Always helpful and friendly. This trip was, once again, just the normal great service I receive at Mac Haik. Jason Norman is a great help. More
by PRITCH
Employees Worked With
Jason Norman, Edwin Holmstrom
October 07, 2020
Shay Peal and Jason Norman have been incredibly helpful whenever I have needed service. They are both professional, helpful and customer focused. I really enjoy working with them. Chuck Clayton whenever I have needed service. They are both professional, helpful and customer focused. I really enjoy working with them. Chuck Clayton More
by CHUCK74
October 07, 2020
Y’all quoted me more service than needed to be done. When questioned about it, it was determined half of what was quoted needed to be replaced. Everybody was nice other than that questioned about it, it was determined half of what was quoted needed to be replaced. Everybody was nice other than that More
by ROUTECOMBO
Employees Worked With
Shaun Mulligan
October 07, 2020
Fast professional service.I can always depend on Norman Jason to provide advice that solves the problem at hand. Jerry. CAR WSH NEXT TRIP,NOVEMBER Jason to provide advice that solves the problem at hand. Jerry. CAR WSH NEXT TRIP,NOVEMBER More
by JCLOV
Employees Worked With
Jason Norman
October 06, 2020
The overall service was excellent. Great service department. Sophie followed up well and really did a great job of taking care of me. I will definitely take my vehicle back for service at Quick La department. Sophie followed up well and really did a great job of taking care of me. I will definitely take my vehicle back for service at Quick Lane and will ask for Sophie. More
by CRIS.D
Employees Worked With
Sophie, Jason Norman
