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Mac Haik Ford Lincoln - Service Center
Georgetown, TX
2,455 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,455 Reviews of Mac Haik Ford Lincoln - Service Center
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October 03, 2020
I was really pleased with my service visit. Mark was great, easy to talk to, and sent me a text a few days later as he said he would to ensure the issue was resolved. Thankfully it was and now I love my great, easy to talk to, and sent me a text a few days later as he said he would to ensure the issue was resolved. Thankfully it was and now I love my truck even more. More
by HOLBROOK3D
Verified CustomerEmployees Worked With
October 02, 2020
I've purchased 2 new trucks here, F250 and F150 (~100k). Sales process wasnt bad either time, but the their service department is why I wont be buying a 3rd vehicle here. I'd rather make the 45min drive t Sales process wasnt bad either time, but the their service department is why I wont be buying a 3rd vehicle here. I'd rather make the 45min drive to Lampasas or switch to Chevy. I have a issue right now of a defective component of truck that should of been covered under warranty. I spoke to the service manager twice and saw him in person. I then sent him 3 emails (his request) including 2 videos of the issue showing normal operation and what my truck is doing. He was supposed to fwd that info to a engineer that would call me back. That was over 2 weeks ago and not only did I not get the call, I also didnt get a reply to any of the 3 emails. Fords way of dodging a sub $200 repair! Also didnt like the fact that I was quoted a parts/labor price for something "supposedly" covered under a bumper to bumper warranty. That should never happen under any circumstance. More
by Fordcustomer
Employees Worked With
Isaac O'Bannan, Dustin Clarkson, Jason Norman
October 02, 2020
On time and calls for every update I needed to know. Great customer service ! Shay was definitely on top of everything and made sure I was set with everything I needed for my visit. Great customer service ! Shay was definitely on top of everything and made sure I was set with everything I needed for my visit. More
by ORLANDOAMARO39
Employees Worked With
October 02, 2020
Clean, fast, professionala a a a a a a a a a a a a a a a Clean, fast, professional a a a a a a a a a a a a a a a a a a a a a a a 25 word min - really Clean, fast, professional a a a a a a a a a a a a a a a a a a a a a a a 25 word min - really More
by RICHARDELLIS65
Employees Worked With
October 01, 2020
I asked for a coolant drain and fill , and received a coolant flush . The technicians need to reed the repair orders . Luckily I can afford the later coolant flush . The technicians need to reed the repair orders . Luckily I can afford the later More
by BLOCKPARTY911
Employees Worked With
October 01, 2020
Heidi is knowledgeable and courteous- all you want in a service representative. She was able to handle our needs and took care of drop/off & pickup smoothly. service representative. She was able to handle our needs and took care of drop/off & pickup smoothly. More
by MV
Employees Worked With
Heidi Rowling
October 01, 2020
Had good experience. Did minor maintenance on car such as brake flush and oil change. Sophie was courteous and kept me informed of the status. brake flush and oil change. Sophie was courteous and kept me informed of the status. More
by RITARWR
Employees Worked With
Sophie Rosa, Edwin Holmstrom
September 30, 2020
Mark had a loaner ready for me when I arrived. I spent a total of 15 minutes from when I arrived until I headed out with my loaner. The service was completed timely and Mark followed up to make sure we wer total of 15 minutes from when I arrived until I headed out with my loaner. The service was completed timely and Mark followed up to make sure we were happy with the outcome. More
by KWESTBAY
Employees Worked With
September 30, 2020
Jason was very professional and helpful in resolving issues with our truck. He went the extra mile to make sure we were satisfied with the service we received. issues with our truck. He went the extra mile to make sure we were satisfied with the service we received. More
by JANDJFLORA
Employees Worked With
Jason Norman
September 29, 2020
Very good customer service . Kept me updated periodically, very personable. Shay is a very good people skills. Would not hesitate to get service here again periodically, very personable. Shay is a very good people skills. Would not hesitate to get service here again More
by PDUNGOG
Employees Worked With
