Mac Haik Ford Lincoln - Service Center

Fast and friendly service every time I take my truck in. Have used this dealership for recall service as well and never any issues. Recommend Have used this dealership for recall service as well and never any issues. Recommend More

Trevor Lindell worked hard to make sure I was taken care of. He is the bright shining light in this repair. My car was picked up and dropped off easily, but I do pay for this service. To Trevor's credit, wh of. He is the bright shining light in this repair. My car was picked up and dropped off easily, but I do pay for this service. To Trevor's credit, when his driver was stuck in traffic he took it upon himself to personally bring my vehicle to me. Things beyond his control: More than a month to be able to get my car in for service to be done is not acceptable. Parts should be on-hand, especially when the issues are something that has been happening with multiple vehicles. 6 days to complete the service is excessive; another reason parts should be on-hand. Ford/Lincoln needs to get a hold on the defective parts and recall issues. A $100K vehicle with multiple defective components is not okay. Your service centers would not be so overwhelmed and booked out a month if quality control was improved and vehicles were not having recalls and parts replaced due to known defects. Rating explanation: I won't give a 5-star rating for replacing defective parts...because as a customer who owns a $100K vehicle I expect it would not have these issues. Also, 5-star rating cannot be given when you have to wait a month for service. Lastly, 5-star means everything was above and beyond my expectations...that you did something unexpected. Let me give some examples: I owned a Honda and when it had service it was detailed and came back to me spotless no matter how many cheerios or other crumbs from kids was in it. That's 5-star. My car didn't even come back clean. More

Had routine 20,000 mile service. Wait time was reasonable. Would like to have had the Sync3 map updated, but was told it was expensive and time consuming and was advised I would be better off to d reasonable. Would like to have had the Sync3 map updated, but was told it was expensive and time consuming and was advised I would be better off to do it myself. Was able to order the thumbdrive with the map update from Ford. Have not yet received it, but will see how it goes when I get the thumb drive. More

The service was amazing,,Made appointment and they was ready for me when I got there.Its AWSOME when you go to your vehicle serviced and you are remembered,,You walk in and the service advisory say your n ready for me when I got there.Its AWSOME when you go to your vehicle serviced and you are remembered,,You walk in and the service advisory say your name,,Hello Mr Keebler we are ready for you. More

We’ve been going to the service department for over 15 years. Our vehicles always receive excellent care and staff are professional. We feel we can trust our Service Writer without concern years. Our vehicles always receive excellent care and staff are professional. We feel we can trust our Service Writer without concern More

Shay always takes great care of me and stays in good communication with me about what's going on. He is consistently the best customer service rep and I appreciate his hard work. communication with me about what's going on. He is consistently the best customer service rep and I appreciate his hard work. More

am very please with Mac Haik as i buy from them this is the second truck and they do my service also will lead my friends to them also the second truck and they do my service also will lead my friends to them also More

worked with "pat" from truck dept--call when part arrived and was there for install sat morn--backup camera was instaled within one hour and also there was recall on car that was fixed at the same time outst and was there for install sat morn--backup camera was instaled within one hour and also there was recall on car that was fixed at the same time outstanding service always here More

Great service. I was greeted immediately . Service on my vehicle took the exact amount of time he projected. His professionalism and attention to detail is greatly appreciated. vehicle took the exact amount of time he projected. His professionalism and attention to detail is greatly appreciated. More

Cristal was amazing. The part was back ordered and she kept me informed about status weekly. Excellent service. The part was the right one and fixed in the same day kept me informed about status weekly. Excellent service. The part was the right one and fixed in the same day More