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Mac Haik Ford Lincoln - Service Center
Georgetown, TX
2,450 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,450 Reviews of Mac Haik Ford Lincoln - Service Center
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August 01, 2020
The customer service Team was Very polite, courteous and welcoming but I was disappointed that nothing I took it in for was taken care of for different reasons. I Drove over an hour there. Waited almost th welcoming but I was disappointed that nothing I took it in for was taken care of for different reasons. I Drove over an hour there. Waited almost three hours from my appt time and all concerns are still existing just to return an hour drive home. I spoke with Shae after I noticed I had not received the service ticket copy so he emailed it to me . When my appt was made I told them all the concerns I had on my brand new car, but it seems it was miscommunicated, so arrangements were not made to send to diff areas of service. I clicked three stars and I clicked recommended because of the courteous employees but not for th repair service I received and it wouldn’t let me bypass it. I don’t like to complain at all but if you send a survey I feel I should be honest and if I was 100 percent satisfied I would do the same. Thanks ! More
by JESSICAHUNTWILKINSON
Verified CustomerEmployees Worked With
Shae
July 31, 2020
excellent service I take all of my vehicles there as I know I will get the best service in Texas . The service manger Edwin cares about all of his customer's and see t I take all of my vehicles there as I know I will get the best service in Texas . The service manger Edwin cares about all of his customer's and see to it that I am taken care of each and every time . More
by DAVE2HELEN
July 31, 2020
Cristal has been very accommodating, professional and always courteous. She is a great asset to your service department. Thank you! Will certainly ask for Cristal for future service needs. always courteous. She is a great asset to your service department. Thank you! Will certainly ask for Cristal for future service needs. More
by JANDJFLORA
Employees Worked With
Cristal Smith
July 31, 2020
This dealer visit was to complete the annual state vehicle inspection requirement. Jason and the Quick Lane crew had me in and out in less than 45 minutes. vehicle inspection requirement. Jason and the Quick Lane crew had me in and out in less than 45 minutes. More
by don.anderson
Employees Worked With
Jason
July 31, 2020
F250 Recalls, Cameras and Sunroof leak Took like 3-4 days to get evaluated even with a scheduled appointment, so that wasn't great. Shea did a good job communicating though so the overall e Took like 3-4 days to get evaluated even with a scheduled appointment, so that wasn't great. Shea did a good job communicating though so the overall experience was positive. More
by DAN.KINGSLIEN
Employees Worked With
Shea
July 30, 2020
Great My service was fast, professional and Dustin was very helpful. I am happy with the service.It was quick and met all of my needs and expectations. My service was fast, professional and Dustin was very helpful. I am happy with the service.It was quick and met all of my needs and expectations. More
by RBACONAPPRAISAL
Employees Worked With
Dillon Aviles, Dustin Clarkson, Shaun Mulligan
July 30, 2020
Great service . Ford didnt cover the dinky plastic part that cost $300 to replace on a 2017 Expedition, but thats not the service dpts fault. They were great. . Ford didnt cover the dinky plastic part that cost $300 to replace on a 2017 Expedition, but thats not the service dpts fault. They were great. More
by SHANE40
Employees Worked With
Sophie
July 29, 2020
Amazing Service Department It is always a pleasure to deal with the sells and service departments at Mac Haik Ford Lincoln of Georgetown. "Thank you!" for maintaining your high It is always a pleasure to deal with the sells and service departments at Mac Haik Ford Lincoln of Georgetown. "Thank you!" for maintaining your high standards for so many years and always taking care of your customers. More
by SSPILLAR
Employees Worked With
Edwin Holmstrom
July 29, 2020
Great response and assistance handing vehicle issue. They were very understanding and willingness get me an answer also schedule replacement part for vehicle and notify me when it’s ready to replace gr They were very understanding and willingness get me an answer also schedule replacement part for vehicle and notify me when it’s ready to replace great service More
by SV55411
Employees Worked With
Dustin Clarkson
July 28, 2020
Service Department is always top notch Service Department called to notify me of a pending recall to my 2019 Lincoln Nautilus - that I was completely unaware of. They were able to schedule Service Department called to notify me of a pending recall to my 2019 Lincoln Nautilus - that I was completely unaware of. They were able to schedule me in the next morning and the repairs were completed quickly. Mac Haik Ford Lincoln's service department never disappoints! I would highly recommend them to anyone! More
by mbaker9
Employees Worked With
Edwin Holmstrom
