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Mac Haik Ford Lincoln - Service Center
Georgetown, TX
2,477 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,477 Reviews of Mac Haik Ford Lincoln - Service Center
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July 23, 2020
Jason does a great job with my auto needs, Jason is very knowledgeable. Jason has provided great honest advice during my automotive assistance great w knowledgeable. Jason has provided great honest advice during my automotive assistance great w More
by WGRANTHAM43
Verified CustomerEmployees Worked With
Jason Norman
July 22, 2020
Lengthy process but friendly staff The staff greeted me with kindness and respect. While the process took an hour with an appointment, the lobby was comfy and the wait was not an incon The staff greeted me with kindness and respect. While the process took an hour with an appointment, the lobby was comfy and the wait was not an inconvenience. The only request I would make is for them to ask if there were any other issues that they could take a look at while it was in the shop. I had remembered a few instances that were worth mentioning after the fact...oh well. Otherwise, I would recommend this dealer for service. More
by ABRINKOETER
Employees Worked With
I don't know
July 22, 2020
Poor Customer Service I set up an appointment on the web in Mid June with the earliest available appointment in mid July. I got no additional confirmation other than the w I set up an appointment on the web in Mid June with the earliest available appointment in mid July. I got no additional confirmation other than the web confirmation that I printed out. When arriving on the day and the correct time, I was told they had no record of my appointment. When I showed the very disinterested person the printout he responded "Oh you made the appointment on the web. That never works" So he said I should call and make an appointment over the phone. Not a "well lets see if we can squeeze you in or anything" Not an apology...nothing. I also had scheduled a oil change and state inspection. He said I could go to the fast lane and get that done. The "FAST LANE" took 2.5 hours. VERY FAST. I will never buy a car there again...Because of the "Service" More
by FALKTERRY
July 21, 2020
Great people, great service! I went in to get warranty work done on my truck. I can't say enough, Jason and team provided excellent service. This is the reason why I'll always go I went in to get warranty work done on my truck. I can't say enough, Jason and team provided excellent service. This is the reason why I'll always go back to Mac Haik. More
by mr
Employees Worked With
Jason Norman
July 21, 2020
Flex didn't start Flex displayed a message saying no key present. My key was in my pocket. Went after second key and got same results. Suspected dead battery in keys so Flex displayed a message saying no key present. My key was in my pocket. Went after second key and got same results. Suspected dead battery in keys so got them replaced. Flex still wouldn't recognize a key. Called service for help. Technician told me over the phone how to insert the dead key into the emergency spot in center console so car would start and I could get it to the service center. Technician there said they'd run diagnostics to determine problem. Called back next day saying they couldn't duplicate malfunction but would keep car and run additional diagnostics. After a week, called back and said car was ready for pickup with only the diagnostic charge to be paid. Cheap. More
by nanapapa0
Employees Worked With
can't recall service tech name. it's probably on one of your receipts.
July 21, 2020
Service Department has provided exceptional service. Mark Stepp and Jeremiah (call center) are dependable just as I was told when I purchased my car there. Stepp and Jeremiah (call center) are dependable just as I was told when I purchased my car there. More
by PAMELADUNHAM320
Employees Worked With
Jeremiah (phone contact) regarding a loaner that is promised upon your car purchased
July 21, 2020
The scheduling and the concierge service was wonderful. The service advisor was very accommodating and kept in touch with us. We were pleased with the service experience. The service advisor was very accommodating and kept in touch with us. We were pleased with the service experience. More
by SCBRONN01
Employees Worked With
Trevor in service
July 20, 2020
Never received a call stating my vehicle was ready I dropped off my Navigator early morning on 7/17. My rep, Charles explained that it could possibly take all that day and possibly thru to Monday, but I dropped off my Navigator early morning on 7/17. My rep, Charles explained that it could possibly take all that day and possibly thru to Monday, but I would be called with an update. I never rec'd a phone call. I finally called at 4pm, left a msg for Charles, waited 45 minutes and called back only to find out that Charles had left for the day. I was then told that my Navigator was looked at and no issues were found and everything was finished by noon on that day. Had I not called, I would have been without a vehicle all weekend. When I went to pick up my Navigator, Trevor was very kind to help me and show me how to resolve my issue. Needless to say, I was not a happy camper because I never received a return call letting me know it was ready. More
by KBGLAS
Employees Worked With
Other Employees :
Charlie Tisdale, Dustin Clarkson, Scott Tell
July 20, 2020
Great customer service!! Always nice and attentive to my needs! Will be back in the future, for either service - or to purchase my next vehicle!!! needs! Will be back in the future, for either service - or to purchase my next vehicle!!! More
by JREDDEHASE2011
Employees Worked With
Christal
July 20, 2020
Terrific Service From the first phone call to schedule service to the delivery of my vehicle to my home afterwards, this was an almost effortless, seamless, and yes, e From the first phone call to schedule service to the delivery of my vehicle to my home afterwards, this was an almost effortless, seamless, and yes, enjoyable experience! The friendly operator transferred me to my service associate, Trevor, who quickly acknowledged what needed to be accomplished, scheduled the service the following day and then arranged for a pick up of my vehicle at my residence. This concierge treatment during our Covid 19 era could not have been more appreciated. Kudos to the entire Mac Haik service team, and especially to Trevor. More
by Larry Brewer
Employees Worked With
Trevor
