Mac Haik Ford Lincoln - Service Center

Fantastic dealership! Tim my service writer is awesome, he resolved my issue and helped me out with getting me a loaner vehicle. Hands down best experience I’ve ever had a Tim my service writer is awesome, he resolved my issue and helped me out with getting me a loaner vehicle. Hands down best experience I’ve ever had at a dealership. Top notch group. More

I was not feeling good about my 6 month old truck needing a warranty replacement part so soon. NickWas very helpful in working with me. He went the extra mile to expedite getting the shift module in ASAP. a warranty replacement part so soon. NickWas very helpful in working with me. He went the extra mile to expedite getting the shift module in ASAP. More

Charles diagnosed the issue and got the problem fixed (other Service Advisors had failed to identify and/or solve the problem). He kept me informed with details and status of the repair work. (other Service Advisors had failed to identify and/or solve the problem). He kept me informed with details and status of the repair work. More

Lucia was 1st class. She knew all the information on the 3 vehicles I was considering, and provided a smooth transaction. I highly recommend purchasing from Mac Haik She knew all the information on the 3 vehicles I was considering, and provided a smooth transaction. I highly recommend purchasing from Mac Haik Ford, and from Lucia. More

Excellent service, very friendly service. Would recommend using Mac Haik again for future purchases. The customer service person was right on with the plans to service my vehicle. Would recommend using Mac Haik again for future purchases. The customer service person was right on with the plans to service my vehicle. More

The Service Manager was the best. He listened to my problem and took care of it. He listened to my problem and took care of it. More

Nick made things right for us and we are happy with our experience at Mac Haik. experience at Mac Haik. More

Communication wasn’t great, I had to keep calling and texting for updates and seems like what was wrong with my truck wasn’t major but yet my truck sat at the dealership for 20 plus days and I didn’t hav texting for updates and seems like what was wrong with my truck wasn’t major but yet my truck sat at the dealership for 20 plus days and I didn’t have a rental or loaner vehicle during that time that caused a big inconvenience on my family. Most likely won’t return for service. Thanks More

I cannot say enough good things about our experience. Johnny was so helpful and efficient. Also shoutout to Doc L. for seeing me fill up my water bottle and offering me ice on the insanely hot day. Johnny was so helpful and efficient. Also shoutout to Doc L. for seeing me fill up my water bottle and offering me ice on the insanely hot day. Olga was also great and answered all of our questions without any hesitation. Thank you to the entire team! More

There was an issue with my vehicle on the day that I brought it in, but I have worked with Robert many times before. On this particular day, there was no teamwork. Between the service department notifyi brought it in, but I have worked with Robert many times before. On this particular day, there was no teamwork. Between the service department notifying me that my vehicle wouldn't not be worked on that day. I talked to several people. They couldn't provided me the information since Robert was busy. I did not find out until the end of the day that none of the requests were completed period. Due to my previous relationship, Dylan with Robert being good, I did not leave the dealership until the issue was addressed with a supervisor at that time. After I calm down, there was a supervisor that stepped in offered me a car until my vehicle could actually be serviced. I rated this poor because it was a very frustrating day. Not only for me, love for Robert and I really felt like the service department could have worked as a team and I'm providing me information on my vehicle. But continue to refer me to my service person. Robert, who was extremely busy that day. And did I initially book my appointment? My vehicle was brought in through the valet service and sat there the whole day. At the end of the day, I was satisfied that I was able to get a vehicle of no charge. And be able to continue, so work when I did return. So the service department I talk with Robert. He apologized, and I also apologize before becoming upset inside of the dealership, but he understood why and offered to call me when the inspection machine is back up income. Get my vehicle and do my state inspection for me. Within the next week, before I go out of the country. I hope that he follows through, because he's really good and I've always dealt with him. And he's always taking care of me, I do not believe it was all his fault that this happened. I believe the service department as a whole should have worked together as a team to make customers happy. Teamwork was not a part of the day or the customer service experience. I experienced on this past Monday. I will continue to I work with Robert because he's great. And has always been there when I needed his help but to see the service department work together as a whole, helping customers. When other service, people are busy would be even better More