Mac Haik Ford Lincoln - Service Center

Shay was great. Shay, was great, he let me know what was going on. He called me to tell me that the work was in progress. I appreciate him doing that. Great service! Shay, was great, he let me know what was going on. He called me to tell me that the work was in progress. I appreciate him doing that. Great service!!! More

Recall Not sure why my car was not washed, it was a mess and when i picked it up it was the same, and i did not want to wait to ask Not sure why my car was not washed, it was a mess and when i picked it up it was the same, and i did not want to wait to ask More

Repair of leaking oil at the oil cooler Once the oil cooler part was received, the repair was completed in a timely manner. Landon Parks was courteous and helpful. I recommend Mac Haik Ser Once the oil cooler part was received, the repair was completed in a timely manner. Landon Parks was courteous and helpful. I recommend Mac Haik Service Department to anyone needing service on the Ford vehicle. More

Outstanding service. Outstanding in every respect! Jason Norman went out of his way to make me happy. I couldn’t have been more pleased! Jason is the epitome of what a S Outstanding in every respect! Jason Norman went out of his way to make me happy. I couldn’t have been more pleased! Jason is the epitome of what a Service Advisor. EXCELLENT!!! More

Panaramic Window switch not working on 2017 Ford Escape I brought the car in for service of the Panaramic roof window switch not working. Since I have extended warranty on the 2017 Ford Escape I was told th I brought the car in for service of the Panaramic roof window switch not working. Since I have extended warranty on the 2017 Ford Escape I was told that it would be an extended warranty repair and my cost would be $100 deductible. Service would keep the car 2 days for the repair. I received a call the morning of the2nd day that the switch just needed to be re-programmed. I was told that I would only have to pay the labor charge of $79.99 instead of on the extended warranty. It was nice to save money on the repair. I am very satisfied with the service. I bought the car at Mac Haik. I service it at the Fast Lane service. I will continue to service all my cars at Mac Haik and purchase future cars also. More

Solid Service James my consualtant was very good. Easy to talk with on the phone. Followed up and asked questions. Had two issues but only one was solved. I still h James my consualtant was very good. Easy to talk with on the phone. Followed up and asked questions. Had two issues but only one was solved. I still have a rattle coming from rear of truck/sunroof panel. That being said, I understand how challenging it is to locate and fix rattles. I will make another appt when convenient. More

Thank God for Jason! When I first called in some guy was being a jerk and put me in a bad mood and he immediately put a bad taste in my mouth for service here. After calli When I first called in some guy was being a jerk and put me in a bad mood and he immediately put a bad taste in my mouth for service here. After calling mgmt, I received a call from Jason Norman. I was probably a difficulty level 7 by then because of the rude guy. Well, Jason was so easy to talk to, attentive, worked with my schedule, assured me he would take good care of me. Well, he certainly did! I hope he will always be there in the future because I wouldn’t want to work with anyone else. He saved your reputation for me! Thank you Jason! He is a class act that knows how to communicate and get the job done! He needs a raise! And a cape! More

Why A Replacement PCM Omar G. Is the best - keeps me informed, polite, a real professional. Hope the owner takes notice. Can’t say same for techs - oil change & spark plu Omar G. Is the best - keeps me informed, polite, a real professional. Hope the owner takes notice. Can’t say same for techs - oil change & spark plug replacement - simple , not so much. Omar gives me the keys, I pay the charges ($210 for 6 plugs). Good to go, except the engine light is on, back to Omar. - an hour later a PCV hose needs replacing. Ok. Again Omar took care of me. 5 hours in Wuick Lane - Back in truck- on the drive home the engine light comes on. I am busy and need my truck. Return the following Monday - it’s a bad o-Ring in the PCV hose - but not yet- shop foreman and others are analyzing the systems- no go need a replacement PCM! Omar gets me a loaner truck - very much appreciate his help. Tuesday Omar calls to say the PCM arrived Wednesday Pmar calls truck is good to go. Over 8 hours spent at Quick Lane! Go figure How does an oil change and plug replacement turn into a replacement PCM. More

Oil change etc. The service advisor was extremely professional, helpful and friendly. Makes a bit difference to deal with someone so pleasant and knowledgeable. It wa The service advisor was extremely professional, helpful and friendly. Makes a bit difference to deal with someone so pleasant and knowledgeable. It was also,nice to have a Ladies only bathroom! More

Chad was awesome! As usual, Chad went above and beyond. My mustang wouldn’t start on a Friday afternoon. I had it towed and by Saturday at noon he had me driving again As usual, Chad went above and beyond. My mustang wouldn’t start on a Friday afternoon. I had it towed and by Saturday at noon he had me driving again. He goes the extra mile for his customers and I can’t say enough good things about him. He is a true asset to Mac Haik. More