Mac Haik Ford Lincoln - Service Center

Service Program My car is a hybird by Ford. I makes sense to me that I should take advantage of the service data and tools designed for this car. My car is a hybird by Ford. I makes sense to me that I should take advantage of the service data and tools designed for this car. More

Awesome service I’ve had my vehicle serviced more than once at this Mac Hiak location. The staff there is always attentive and friendly. Though I don’t drive a Ford v I’ve had my vehicle serviced more than once at this Mac Hiak location. The staff there is always attentive and friendly. Though I don’t drive a Ford vehicle they still provide the same great service. More

Service department to busy Every time you call to set up an appointment it’s always the same thing, bring you vechile in and we can get it started in a couple days or so Every time you call to set up an appointment it’s always the same thing, bring you vechile in and we can get it started in a couple days or so More

Oil change Very helpful staff. As soon as I reached the service counter, I was greeted and helped. The service person gave me his card as I left. As a sugge Very helpful staff. As soon as I reached the service counter, I was greeted and helped. The service person gave me his card as I left. As a suggestion, it would be nice when picking up the car after service, that it be brought to the customer or at least parked CLOSE. We had to search the parking lot several times. There are a lot of white cars!! More

Truck issues Service is great once they determine the issue. No car service and the amount of time it took for them to determine the issue was unacceptable. Most o Service is great once they determine the issue. No car service and the amount of time it took for them to determine the issue was unacceptable. Most of the people in the service department are rude and could care less about the of the customers needs. Shuttle service (really) - what kind of ghetto crap is this.. oh and I am of the working class, how do you expect me to get there once I drop my vehicle off just for diagnostics and approval (not including work) -Trash Company! More

Got funny noise fixed It turned out to have problem with my IWE. Was going to take about a week to fix. They gave me a loaner car which is great. Jason was the service guy It turned out to have problem with my IWE. Was going to take about a week to fix. They gave me a loaner car which is great. Jason was the service guy I worked with and Morgan was the salesman who sold me my truck. Morgan now works in finance but helped to facilitate my loaner car which was really great. More

Oil change tire rotation Pleased with service each time I bring my car in for standardized maintenance. Wish the facility was as top notch as the employees. Tight space fo Pleased with service each time I bring my car in for standardized maintenance. Wish the facility was as top notch as the employees. Tight space for dealership and customer waiting area not the best. More

Great Service Recently I had my airbag replaced in my 2010 Ford Fusion. Shay Piel did a great job of keeping me informed and making sure the work was done quickly. Recently I had my airbag replaced in my 2010 Ford Fusion. Shay Piel did a great job of keeping me informed and making sure the work was done quickly. He is professional, helpful and knowledgeable. More

Excellent service Upon arrival at the dealership, I was greeted and assisted very professionally. I explained exactly what I needed to have done to my vehicle and the Upon arrival at the dealership, I was greeted and assisted very professionally. I explained exactly what I needed to have done to my vehicle and the technician assisted me throughout the entire process. They told me that the service work would take about one and a 1/2 hours. After one hour, my name was called at my car was completed. This service department does exactly what they say. More

Straight forward fix of recalled parts Very happy about the service that was provided. I had no issues with this ford dealership. I called them about a letter I received on a couple recalle Very happy about the service that was provided. I had no issues with this ford dealership. I called them about a letter I received on a couple recalled parts. They fixed the issue in 1 day and also changed a part that was recalled years ago that I never changed and had not asked them to change. Very happy with the service provided. One small thing did upset me but had nothing to do with the service: I work until 6 PM everyday and getting to the dealership from work can take over an hour and a half during rush hour. From my home (which is where I left from) takes over 20 minutes. The employee that dealt with my case told me I could come in whenever to pick up my car so I went in after work. When I showed up I couldn't get my car because the secretary that had the keys to all the cars was wasn't available and had already closed and locked her/his office. That was a waste of 40 minutes of driving. I assumed when he said you can come in whenever that it literally meant whenever (as long as the dealership was open of course). Fortunately, I was able to get someone else to grab the keys for me when I was at work the following day. When I returned from work this same person drove me to get my car (over an hour and a half of their time spent driving to assure I would be able to get my car). I wish it had been made more clear that the secretary closed at 6 (I assume it was that time) or that there was another way to get my keys so that I wouldn't have to rely on someone else to get my keys. THAT SAID, the service was great. As stated above, they changed all recalled parts including a recalled part from years ago that I never changed and had not asked them to change. All of this occurred in 1 day. I would definitely recommend them to anyone but I would also make sure to have them clarify when exactly they can pick up their car with the employee dealing with their case. I'll also add that the customer service was excellent. More