Mac Haik Ford Lincoln - Service Center

Excellent customer service at MacHaik Thanks MacHaik for the outstanding support by the Service Advisor, Jason and for the maintenance service on my new F150. Always excellent service at M Thanks MacHaik for the outstanding support by the Service Advisor, Jason and for the maintenance service on my new F150. Always excellent service at MacHaik FL! More

Coolant leak Jason was great to work with, he took great care of my truck and got the work done as quick as possible. Top notch service. Jason was great to work with, he took great care of my truck and got the work done as quick as possible. Top notch service. More

Great Customer Service from Service Advisor Landon Parks We have a 2010 F150 King Ranch Truck, our second truck purchased from Mac Haik. We have all service done at the dealership and have always received o We have a 2010 F150 King Ranch Truck, our second truck purchased from Mac Haik. We have all service done at the dealership and have always received outstanding customer service. Our truck had (what we thought) total electrical failure about a week ago. We could not even unlock the doors but after speaking with Landon Parks, Service Advisor, he explained this very thing can happen when the battery is completely dead. 24 hours later...tow truck arrived and by chance I tried to unlock the doors...bingo it worked. I was able to get a jump start and drove the truck directly to Mac Haik Service Center. Landon was professional & efficient. A new battery was installed (prorated) within an hour. Way to go Landon...give him a raise!! More

Good experience thanks to Val Narvaez, Service Advisor I had a couple of issues that came up during the time my Vehicle was there being serviced and Val Narvaez, Service Advisor handled them fast and to my I had a couple of issues that came up during the time my Vehicle was there being serviced and Val Narvaez, Service Advisor handled them fast and to my above my expectations. More

Things to do for a scheduled service I took my truck to the Mac Haik Ford service center for my 20K scheduled service. They recommended that I use Mac Haik Ford's Quick Lane. Comparin I took my truck to the Mac Haik Ford service center for my 20K scheduled service. They recommended that I use Mac Haik Ford's Quick Lane. Comparing the Quick Lane items completed to the scheduled service, they missed a few things. 1) Refill the diesel exhaust fluid tank, 2) replace cabin air filter, 3) and lubricate. Topping off the bluedef definitely was not done, and if the other two were done then they were not listed on the receipt. More

personable I would have given 5 stars but the quick lane forgot to do something I asked them to do. When I called the next day to confirm I was told to come back I would have given 5 stars but the quick lane forgot to do something I asked them to do. When I called the next day to confirm I was told to come back they would do it, and throw in a free oil change. It was life and death, but it was one of the reasons I came in. I appreciate the "making it right" but I should not have had to make a second trip to get what I asked for. I also threw in an extra thing to accomplish and it was done the first time around. The service writers are personable, and willing to explain when you have questions. More

TERRIBLE! Waited 15 minutes in service and then told to go to "quick" service. One hour and 45 minutes later had new battery installed. Told only 1 ahead of u Waited 15 minutes in service and then told to go to "quick" service. One hour and 45 minutes later had new battery installed. Told only 1 ahead of us upon arrival. Car only has 3,750 miles and had to be jumped if I wanted to use it. Should have known better as we had awful service when purchasing the vehicle. Last time I will ever go into that dealership. More

Excellent as always! I've been taking my Focus ST into Mac Haik for maintenance since the day I bought her (also purchased from Mac Haik). The wait is always awesome and e I've been taking my Focus ST into Mac Haik for maintenance since the day I bought her (also purchased from Mac Haik). The wait is always awesome and even if it's a little long the crew is very good about estimating wait times and even keeping you updated on progress until completion. The techs take really good care of the vehicles and are straight forward regarding any recommendations or issues they find. Customer for life! More

Quick Lane service Shay Piel, who assisted me went above his duty by getting my tires rotated that the tech forgot to do. Made sure my rear brakes were fine and did not Shay Piel, who assisted me went above his duty by getting my tires rotated that the tech forgot to do. Made sure my rear brakes were fine and did not have to change them. Made-up for what the tech did not do. More

Incredibly fast - even when they were swamped! My hubby took our 2013 Ford Flex in for scheduled maintenance on the first business day after a holiday weekend: Monday, July 8th. He got there early, My hubby took our 2013 Ford Flex in for scheduled maintenance on the first business day after a holiday weekend: Monday, July 8th. He got there early, without an appointment, just to drop off the vehicle. " The joint was really jumping," he said, as everyone in Georgetown had the same idea. There was a long wait for the shuttle under the circumstances. A friendly shuttle driver brought him home and we were prepared to be car-less for at least two days. But within a few hours we got that happy phone call, lower-than-expected pricing and another ride on the friendly shuttle. Same day service, even when utterly swamped. THat's what I truly call Quick Lane! Thank you, Mac Haik Ford Lincoln! More