Mac Haik Ford Lincoln - Service Center

Service so good it's boaring! Mark Stepp is my service advisor of choice, he always takes such good care of my car. If you want fast efficient service with great communication ask Mark Stepp is my service advisor of choice, he always takes such good care of my car. If you want fast efficient service with great communication ask for Mark Stepp. More

Repair Thank you for servicing my vehicle. No complaints at all. The first visit and plan on coming back for the other services in the near future Thank you for servicing my vehicle. No complaints at all. The first visit and plan on coming back for the other services in the near future More

Professional staff I truly love this dealershiip. I will continue to bring my SUV here for regular maintenance. All individuals from front desk to others walking by wer I truly love this dealershiip. I will continue to bring my SUV here for regular maintenance. All individuals from front desk to others walking by were very attentive and eager to assist. More

If I could give NO stars, I would I brought a vehicle in for servicing in which they didn't want to work on and honor manufacturers warranty. My service writer brought the Service Mana I brought a vehicle in for servicing in which they didn't want to work on and honor manufacturers warranty. My service writer brought the Service Manager in to discuss with me in which they told me I would have to pay for charges for work done if Ford didn't reimburse them! The vehicle was new and these problems were there when it got delivered. The last straw was when they told me I caused damage to the center console (the material bubbled up in a blob and looked like grease). I wiped off said grease with a napkin, only to realize it was the material that peeled off. They said I used a chemical on it which caused it to happen... Then why didn't the whole thing peel up? Bottom line, I would go elsewhere unless you are ready to potentially get taken advantage of. Final straw? there were 3 things they didn't address (stuck traction switch, rattling door panel and rubber grommet in bed that wouldn't stay in.) When I called them out on the rubber grommet, they replaced the part but refused to write the service up to avoid having me get a survey to review them!! I did call Ford and file a formal complain and will be off to the BBB next. More

Great service. Super nice service advisor. I had a great experience with Mac Haik Ford Lincoln in Round Rock location. The employee is super nice and explains everything clearly, Even though my I had a great experience with Mac Haik Ford Lincoln in Round Rock location. The employee is super nice and explains everything clearly, Even though my car is an 8-year-old car, but they fixed everything to make it like a new car to me. They've done the best service and very faithful. More

Mac Haik Ford Lincoln is the best. I have been through all types of automobiles and sales persons in my 83 years and your organization is the best. My wife and I love our Ford automobi I have been through all types of automobiles and sales persons in my 83 years and your organization is the best. My wife and I love our Ford automobile and will no doubt spend the years ahead with only a Ford vehicle. I took my Ford to your Service Department this week for a 6000 mile service and the folks that work there are excellent. I appreciate the excellent sales department and the vehicle service that you have and how the workers are so nice and helpful. Thank you and I will be back when my Ford Automobile reaches 12,000 miles. More

Shuttle communication Service on my car was good as usual, however I I didn’t appreciate the lack of communication as to #1 when my car would be ready, #2 when/if the shut Service on my car was good as usual, however I I didn’t appreciate the lack of communication as to #1 when my car would be ready, #2 when/if the shuttle was on its way. I also didn’t get a new sticker for my services that tells me when I am due for the next service. More

Friendly Staff and Excellent Management The service department has been extremely friendly and helpful during each visit. The manager is incredibly friendly and approachable as well. The fac The service department has been extremely friendly and helpful during each visit. The manager is incredibly friendly and approachable as well. The facility is modern and clean. They stay really busy but for a good reason. More

Extended Warranty I extended my New Car Warranty in the service Ctr. The young lady I worked with was fabulous!!!!!!! She walked me through the process and took me to I extended my New Car Warranty in the service Ctr. The young lady I worked with was fabulous!!!!!!! She walked me through the process and took me to the Finance Officer for payment. More

Programmed Key Fob Recently purchased a 2017 Ford Edge from a south Austin dealership. Discovered that the car had only one key fob, so they gave us a new, unprogrammed Recently purchased a 2017 Ford Edge from a south Austin dealership. Discovered that the car had only one key fob, so they gave us a new, unprogrammed fob. Obviously, we came to Jason to get us set-up. More