Mac Haik Ford Lincoln - Service Center

Shay was great. Shay, was great, he let me know what was going on. He called me to tell me that the work was in progress. I appreciate him doing that. Great service! Shay, was great, he let me know what was going on. He called me to tell me that the work was in progress. I appreciate him doing that. Great service!!! More

Recall Not sure why my car was not washed, it was a mess and when i picked it up it was the same, and i did not want to wait to ask Not sure why my car was not washed, it was a mess and when i picked it up it was the same, and i did not want to wait to ask More

Repair of leaking oil at the oil cooler Once the oil cooler part was received, the repair was completed in a timely manner. Landon Parks was courteous and helpful. I recommend Mac Haik Ser Once the oil cooler part was received, the repair was completed in a timely manner. Landon Parks was courteous and helpful. I recommend Mac Haik Service Department to anyone needing service on the Ford vehicle. More

Outstanding service. Outstanding in every respect! Jason Norman went out of his way to make me happy. I couldn’t have been more pleased! Jason is the epitome of what a S Outstanding in every respect! Jason Norman went out of his way to make me happy. I couldn’t have been more pleased! Jason is the epitome of what a Service Advisor. EXCELLENT!!! More

Periodic oil change We use Mac Haik for all our vehicle purchases and maintenance. We always receive friendly service. If you do not get there when they open, the wait We use Mac Haik for all our vehicle purchases and maintenance. We always receive friendly service. If you do not get there when they open, the wait for an oil change is 2+ hours, which can be annoying, but it doesn't deter us from using their service. More

Panaramic Window switch not working on 2017 Ford Escape I brought the car in for service of the Panaramic roof window switch not working. Since I have extended warranty on the 2017 Ford Escape I was told th I brought the car in for service of the Panaramic roof window switch not working. Since I have extended warranty on the 2017 Ford Escape I was told that it would be an extended warranty repair and my cost would be $100 deductible. Service would keep the car 2 days for the repair. I received a call the morning of the2nd day that the switch just needed to be re-programmed. I was told that I would only have to pay the labor charge of $79.99 instead of on the extended warranty. It was nice to save money on the repair. I am very satisfied with the service. I bought the car at Mac Haik. I service it at the Fast Lane service. I will continue to service all my cars at Mac Haik and purchase future cars also. More

Solid Service James my consualtant was very good. Easy to talk with on the phone. Followed up and asked questions. Had two issues but only one was solved. I still h James my consualtant was very good. Easy to talk with on the phone. Followed up and asked questions. Had two issues but only one was solved. I still have a rattle coming from rear of truck/sunroof panel. That being said, I understand how challenging it is to locate and fix rattles. I will make another appt when convenient. More

Always very pleasant and easy to work with I came in for a sensor problem and a routine oil change.Found a power steering leak and fixed that too, You do need a larger lot as parking is tough. I came in for a sensor problem and a routine oil change.Found a power steering leak and fixed that too, You do need a larger lot as parking is tough. More

Thank God for Jason! When I first called in some guy was being a jerk and put me in a bad mood and he immediately put a bad taste in my mouth for service here. After calli When I first called in some guy was being a jerk and put me in a bad mood and he immediately put a bad taste in my mouth for service here. After calling mgmt, I received a call from Jason Norman. I was probably a difficulty level 7 by then because of the rude guy. Well, Jason was so easy to talk to, attentive, worked with my schedule, assured me he would take good care of me. Well, he certainly did! I hope he will always be there in the future because I wouldn’t want to work with anyone else. He saved your reputation for me! Thank you Jason! He is a class act that knows how to communicate and get the job done! He needs a raise! And a cape! More

See Jason Norman Jason is my guy. He takes care of all my service needs on my Expedition and my Edge. I know it would cost a little less at other shops but Jason's l Jason is my guy. He takes care of all my service needs on my Expedition and my Edge. I know it would cost a little less at other shops but Jason's level of service and the fact I am getting top notch work with Genuine Ford Parts is why I keep going to Jason at Mac Haik. I just drop it off and have my wife pick me up or take the shuttle. Jason calls me a couple of hours lates and tells me whats wrong with it. I approve or disapprove of the repair. Easy Peasy/ More