Mac Haik Ford Lincoln - Service Center

Staff was dismissive and even though I brought the vehicle in for an oil change I was surprised nobody reminded me about the 10k service for the vehicle. I have 9155 miles. Seems like a logical discus vehicle in for an oil change I was surprised nobody reminded me about the 10k service for the vehicle. I have 9155 miles. Seems like a logical discussion. I had an appointment and it took an hour and a half. More

In late October had a new battery installed on my Lincoln, since then my Sync 3 Sync 3 Nav system has been acting up, I was told to do a factory reboot, by my service advisor, did this 2 times still Lincoln, since then my Sync 3 Sync 3 Nav system has been acting up, I was told to do a factory reboot, by my service advisor, did this 2 times still acting up. Called yesterday for appointment, they told me April 30th was the soonest, I was all set to make this my dealership for a future purchase, I will definitely be re thinking this. I am a long time purchaser of ford products. I have never had to wait 3 months for an appointment! I am very disappointed. More

Easy to deal with and have great customer service. Would look to them in the future for another vehicle. Would look to them in the future for another vehicle. More

Easy to make a reservation, pleasant and courteous check-in with plenty of information on wait time. Great service as usual. check-in with plenty of information on wait time. Great service as usual. More

The service was great, but, no parking Available. Didn't realize lane was blocked off with parked cars on the end. Thank goodness for backup cameras. Had to park in Body Shop area. Vehicle w Didn't realize lane was blocked off with parked cars on the end. Thank goodness for backup cameras. Had to park in Body Shop area. Vehicle was not in designated lane. Fortunately, service man was in parking lot and helped me find my car. Very nice. Showed me how to get my car horn to beep. No help because I have hearing loss and can't determine direction. You might want to advise customers, if no parking available, just park anyplace you can find a space. More

Love to come to Quick Lane and have Chad take of me. He is so personable and professional. He is so personable and professional. More

Every time I bring my vehicle in for service, there is a service light that I now need bring it back to fix. 2nd time this has happened. service light that I now need bring it back to fix. 2nd time this has happened. More

Grateful and blessed by good customer service care from start to finish thank you all start to finish thank you all More

It has been great going to your dealership in Georgetown, visiting with your service department especially with Chad at the quick lane. He is very professional, knowledgeable and personable and provides exc visiting with your service department especially with Chad at the quick lane. He is very professional, knowledgeable and personable and provides exceptional customer service. Thank You!!!!! More

Chaime is the man. He treats every customer as if you are his only customer. He follows up in a timely manner, and goes the extra mile to ensure that you are well taken He treats every customer as if you are his only customer. He follows up in a timely manner, and goes the extra mile to ensure that you are well taken care of. He gives an accurate estimate of time and cost. He is absolutely amazing! More