Mac Haik Ford Lincoln - Service Center

I had an outstanding experience at the dealership. Everyone we saw or met were extremely nice and helpful, not just the named personnel in this survey. The additional items purchased were done exactly Everyone we saw or met were extremely nice and helpful, not just the named personnel in this survey. The additional items purchased were done exactly as they should have and the workmanship was excellent. More

Poor communication from service advisor, and charged amount exceeded previously agreed upon budget. Only got done because another service advisor intervened and got the service manager involved (otherwi amount exceeded previously agreed upon budget. Only got done because another service advisor intervened and got the service manager involved (otherwise I would give them a "1"). Then when I went to pick it up, the emergency brake cable had been accidentally cut and no one noticed it until I got home (this was not the first time that I was told the truck was ready for pickup, and clearly no one gave it a final inspection). Then they wouldn't pay for an Uber back to their shop to pick up the truck after fixing their mistake. More

Shawn Grant, Service Advisor is very professional and has excellent communication qualities. He kept me well informed on the status of my car while it was being serviced. I would highly recommend Shawn to excellent communication qualities. He kept me well informed on the status of my car while it was being serviced. I would highly recommend Shawn to anyone that needs their car serviced at Mac Haik Ford Lincoln. Keep up the good work Shawn, you are tops. More

Excellent vehicle service advice by Mac Haik Quickline Service Advisor Deborah Gonzalez. She kept me completely up to date on the service progress for my F150 and assisted in scheduling upcoming periodic Service Advisor Deborah Gonzalez. She kept me completely up to date on the service progress for my F150 and assisted in scheduling upcoming periodic maintenance. I always try to consult with Deborah or her associate Sophie for all maintenance issues. More

Deborah Gonzalez was very professional. She communicated well when the truck was ready. She reminded me when I was going to pay that I signed up for the extend service / warranty package. She communicated well when the truck was ready. She reminded me when I was going to pay that I signed up for the extend service / warranty package. She was great! More

Had an appointment for routine periodic service + 60,000-mile recommended items AND two road hazard damaged tires. On time intake, great communication, and a little over two hours to complete all the 60,000-mile recommended items AND two road hazard damaged tires. On time intake, great communication, and a little over two hours to complete all the work (as expected). I prepaid for periodic service and road hazard insurance when I bought the truck, so my total bill was $0. Couldn't have asked for better service. Kudos to my service advisor, Deborah Gonzalez! More

Paid $150 to have them keep my truck for a week and fix absolutely nothing absolutely nothing More

Jon Salisbury did an excellent job as always, truck looks brand new. Would use again. brand new. Would use again. More

David was probably the worst communicator of a service agent I’ve ever received. Not only was he absolutely uninterested in providing me service from the first time we met. He absolutely screwed me over o agent I’ve ever received. Not only was he absolutely uninterested in providing me service from the first time we met. He absolutely screwed me over on agreeing to a repair that was unbelievably costly. More

Professional, Friendly and overall Good customer service. Always great working with Mark! Will purchase here again. Always great working with Mark! Will purchase here again. More