Mac Haik Ford Lincoln - Service Center

Ford put out a hold on the recall that I was bringing my explorer in for. No one called. I dropped the car off the night before, cost me $20 in Uber fees. Was told I would have a ride to pick the car up, af explorer in for. No one called. I dropped the car off the night before, cost me $20 in Uber fees. Was told I would have a ride to pick the car up, after several annoying phone calls i was told y'all could not give me a ride that yall offered me, so another $20 Uber fee to come get the car. Bought my explorer ST from y'all and second time to the service department that turned into a major pain in the backside. BTW, I scheduled this recall appointment 2 months ago and I even called the service department the day before drop off, you would think someone would have said something. But, I am sure y'all will come up with some lame excuse for not calling. Love the Explorer not to found of your service department. Also, don't offer something you can't deliver on, like pickup service. That just makes things worse. More

initially i had called 6 times to arrange service and the call was tranferred, dropped and once sent to a voicemail. after conplaining to the operator she sent me to Deborah (in Quick line) who advised what call was tranferred, dropped and once sent to a voicemail. after conplaining to the operator she sent me to Deborah (in Quick line) who advised what to do and personally handled the paperwork for repairs More

Good service reps with friendly service and give detailed information on what your car needs, information on what your car needs, More

The wait long wait time was unexpected. However, professional and courteous with no major complaints. However, professional and courteous with no major complaints. More

I anticipated a stressful experience, but it was actually fun. Bryan took the time to answer my questions, but was never pushey. fun. Bryan took the time to answer my questions, but was never pushey. More

Poor quality service work. I won't return. I realize there is a labor shortage, but the work is shoddy and incomplete. I won't return. I realize there is a labor shortage, but the work is shoddy and incomplete. More

Ryan came in and saved the day. Good communication in a straight shooter. No BS kind of guy. Good communication in a straight shooter. No BS kind of guy. More

Efficient, courteous service and the service department handled the warranty and recall issues with no hassles. handled the warranty and recall issues with no hassles. More

I brought my car in for a 40,000 mile maintenance and a window switch was broken in the process. James Main was amazing and had the repair done at no cost to me. window switch was broken in the process. James Main was amazing and had the repair done at no cost to me. More