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Mac Haik Ford Lincoln - Service Center
Georgetown, TX
2,444 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,444 Reviews of Mac Haik Ford Lincoln - Service Center
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July 07, 2022
Service Disappointment I arrived at the Quick Lane service department at 12:15 for a 1:00 appointment for a routine The Works diesel package and tire rotation. I sat down and started catching up on em service department at 12:15 for a 1:00 appointment for a routine The Works diesel package and tire rotation. I sat down and started catching up on emails. At 2:00 I looked out at the parking lot—my truck hadn’t moved. I ask the service manager what was going on. He told me as soon as a bay opened my truck would be serviced. I was finally called to the check out at 4:15. I asked the service manager what could I do to make my next experience better. His answer—we were busy and beyond his control. He was insolent and churlish. Luckily, two ladies can to me with suggestions on how to make the next visit better. They removed the charge for the oil change from my invoice and gave me a coupon for a free oil change. I finally left the dealership at 4:35. Early that evening I received an automated text saying if I couldn’t rate my experience the best I should call the service manager. I chose not to call him and posted this critique on FB. These are difficult times for all of us. It’s hard to be positive when visiting a gas station or grocery store. I’m sure the service area gets its share of rude customers. But, there is no need to be dismissive and rude when dealing with customers. More
by rfg
Verified CustomerEmployees Worked With
Jason Norman
July 06, 2022
Routine oil change and state inspection. Tech found a couple of additional items needing attention and I approved the service. Still, quick in and out. Thanks Mark Stepp. Tech found a couple of additional items needing attention and I approved the service. Still, quick in and out. Thanks Mark Stepp. More
by don.anderson
Employees Worked With
July 06, 2022
Simple state inspection and a few parts replaced. Again, very pleased with both the service and the overall customer service. Thank you. Again, very pleased with both the service and the overall customer service. Thank you. More
by JEANNECHH
Employees Worked With
Other Employees :
Cashier was again very helpful and make payment very easy to complete.
July 01, 2022
Mark the service manager was helpful and knowledgeable. He understood my need to have my one and only vehicle back as soon as possible. He understood my need to have my one and only vehicle back as soon as possible. More
by KARENCHATTERBOX
Employees Worked With
June 27, 2022
Continued excellent and timely service when I drop my truck off for repairs. Highly recommend Mac Haik device department truck off for repairs. Highly recommend Mac Haik device department More
by ISMAELEMENDEZ1
Employees Worked With
June 27, 2022
My mach-e was serviced right when I brought it at the time of my routine-maintenance appointment at the Quick Lane. Sophie was very friendly and professional. I only have good things to say about the s time of my routine-maintenance appointment at the Quick Lane. Sophie was very friendly and professional. I only have good things to say about the service team at Mac Haik -- I'll definitely be using them for my servicing needs going forward. More
by Drapsinski
June 23, 2022
Excellent customer service. Always punctual No hidden fees. Very straight forward. Always bring my vehicles here Always punctual No hidden fees. Very straight forward. Always bring my vehicles here More
by NEAGLEPS
June 23, 2022
Deborah Gonzalez, was friendly and courteous. Very nice. Wait time was not long, about 1 hour. I was expecting a longer wait, Pleasantly surprised. Very nice. Wait time was not long, about 1 hour. I was expecting a longer wait, Pleasantly surprised. More
by WHARRIS15
Employees Worked With
Deborah Gonzalez
June 22, 2022
Shaun Mulligan provided us with OUTSTANDING service recently. We had to have the tinting redone on the windshield of our LIncoln. Shaun went the "extra mile" in keeping us informed. We've been Mac recently. We had to have the tinting redone on the windshield of our LIncoln. Shaun went the "extra mile" in keeping us informed. We've been Mac Haik customers for over 20 years and have come to expect outstanding service and Shaun exceeded our expectations. It is this type of quality care that has kept us return customers. We highly recommend Mac Haik to friends and family. Shaun's attention to detail and providing us with extra care and attention was most appreciated! More
by KILMER2
Employees Worked With
Shaun Mulligan, Shaun Mulligan
