
Mac Haik Ford
Houston, TX
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It was kind of bad today. I had received an email in July saying that my appointment was 8/3 At 10:00 am. Due to at least two warranty items I was getting a loaner car. Anyway after I checked in with the s saying that my appointment was 8/3 At 10:00 am. Due to at least two warranty items I was getting a loaner car. Anyway after I checked in with the service advisor and went to the rental counter, the lady that knows me well said I saw your name but it was in July, I have no cars today. I told her, how many times have I been here and this has never happened, let me show you the email so that you see I’m not lying. Anyway, the issues with my truck are minor and do not prevent me from driving it, so we reschedule for next week. One of them two, service advisor, rental service dropped the ball in this one. We are all human and we all make mistakes. More
Jerry in service always takes great care of me. One of the reasons I have purchased 4 cars from them. Chris and Ellis in sales are top notch as well! the reasons I have purchased 4 cars from them. Chris and Ellis in sales are top notch as well! More
This visit I had excellent service. Cyrus was our service person and I appreciate that he kept me informed about the progress on my vehicle. The repair was done promptly and service was very Corteo service person and I appreciate that he kept me informed about the progress on my vehicle. The repair was done promptly and service was very Corteous. More
Your truck service department’s advisers are very nice very patient and very professional, I feel very comfortable and very satisfied, I hope they can always like that. very patient and very professional, I feel very comfortable and very satisfied, I hope they can always like that. More