Mac Haik Ford

Great salesman (JP Mendez) and finance manager, I was in and out in about an hour. I knew what I wanted and got it. Thanks guys! and out in about an hour. I knew what I wanted and got it. Thanks guys! More

The customer service is great and I was lucky to have Mr Cyrus for my car support. The support was on time and they helped me with a rental car in the meanwhile Cyrus for my car support. The support was on time and they helped me with a rental car in the meanwhile More

I initially had a hard time with my service advisor..after speaking to him and also to Cyrus Makvandi they were willing to make things right. I will admit MacHaik does read review and alwa advisor..after speaking to him and also to Cyrus Makvandi they were willing to make things right. I will admit MacHaik does read review and always try to make things right when we have a bad experience. Kudos for that and for Cyrus. More

Great salesman (Chris Matthews) and finance manager, I was in and out in about 2hrs. I knew what I wanted and got it. Thanks guys! was in and out in about 2hrs. I knew what I wanted and got it. Thanks guys! More

Great customer service! I viewed the F150 in the morning and drove off with the truck that afternoon. Vehicle had been cleaned and ready to sell. and drove off with the truck that afternoon. Vehicle had been cleaned and ready to sell. More

Sabastian did an excellent job in salesmanship, answering all my questions and finding the car that fit my requirements. Together with Kyle in finance, a price was agreed that was in my budget, I was very pl all my questions and finding the car that fit my requirements. Together with Kyle in finance, a price was agreed that was in my budget, I was very pleased. Thank you Mac Haik Ford! More

Starting a review with the phrase I do not recommend buying in this place is the most common, but in this case what I can tell you is the bad experience I have had with Mac Haick Ford, and that is when buying in this place is the most common, but in this case what I can tell you is the bad experience I have had with Mac Haick Ford, and that is when buying a new vehicle what The less it is expected is to be having problems with it from the moment it was purchased, buy a For Ranger 2019 that according to its advertising is the truck with a fuel economy superior to the others on the market, which in my case is a complete lie. , you're supposed to do 21 mpg in the city, 23 combined miles, and 26 highway, but only 14 in the city, combined 17, and highway 19, a big difference that represents about 90 miles per tank that are lost, I was 2 times to the service workshop the first time they said that I had to run more miles for the car to make a breaking and be able to measure it correctly, it was done that way and the car continues to do and mark the same on the dash, the workshop manager is someone from who do not wait for help and that to get out of the matter he is going to lie to you in the face, that he will not lose the scanner because then he will not be able to say the problem in fact even with the scanner he says that everything is correct, we spoke with the seller Adolfo who has been the only one who tried to help us and spoke to his superior, Richard the first time said that he was going to try to help, said that the tank was going to be filled, they would take a photo, they reset it, that when it was not long so that the fuel will run out he will return to see what decision was made. the car still marked 15 miles combined but the same as the service chief, he said that he looked at the consumption well, but he agreed to call again and talk to someone to see what could be done, we waited for the call until we decided to go to the dealer and there the answer he gave us is that we had to call Ford because to them the car everything indicates that consumption is good and in their own words THEY ONLY SELL DO NOT MANUFACTURE THE CAR, so if you are going to buy them keep that in mind that they are not going to help you in anything that once bought a car is your problem and look for Ford to have it solved, I do not see it as fair in any sense because I bought the car from Mac Haick directly, they are winning by making the sale but they have no respect for the one who comes in good faith to buy from them so it is up to you if you buy from them THEY ARE NOT RESPONSIBLE. More

No Service I cannot rate the service department since I cannot get through to them on the phone. I tried calling to schedule an appointment for warranty work th I cannot rate the service department since I cannot get through to them on the phone. I tried calling to schedule an appointment for warranty work three times on Friday, June 19th, four times on Monday June 22nd and two times on Tuesday June 23rd. Each time the phone merely rang, and rang and rang. The switch board did not even pick up. As much as I want to do business with this dealer, I refuse to go to the service department without an appointment and drop off my truck that has less than 10,000 miles on it without some type of assurances of how long I will be without a vehicle. I would hope with unemployment being what it is, Mac Haik would at least hire someone to answer the phone. More

The service department needs some serious attention Update: I just got off the phone with the service manager. I received his call about 30-45 from posting this. Apologies were given and accepted for n Update: I just got off the phone with the service manager. I received his call about 30-45 from posting this. Apologies were given and accepted for not returning phone calls, etc. Things do happen and things get forgotten. I am an understanding person. They have made this wrote by giving me a credit for service equal to what I paid for the second tow fee. I am satisfied with the outcome. I would like to say thank you to the team for responding and showing that you actually care. I will be going back now that they have made this right. --------------------------------------------------------------------- The service department at Mac Haik needs some serious work. Mostly with the service advisors. The mechanics are doing what they are instructed to do, and overall are very skilled. If we could get the services advisors to listen to their customers and the mechanics, or just get rid of them all together, I think they would be in better shape. The mechanics are the only reason for the one star. My truck died on me while driving down the road. Had it towed it. Service advisor calls me and says that after sitting a few days over the weekend, they got in it and it fired right up. They pulled the codes and suggested a fuel pump failure. SA said to replace it would be best. I asked him if they would recommend dropping the tank and flushing it and the sending unit. My though was perhaps some debris was in there that was getting stuck on the suction lines. I was told no, that is next to impossible. Anything like that would get sucked through and be caught in the filter. Dropping and flushing the tank would be a waste of time and money. So, I trusted him and replaced the fuel pump. Picked up the truck, and a few days later I'm having it towed again. This time, to the house. Where the next morning I dropped the tank myself to find a piece of wax-paper gasket stuck to the high suction line of the fuel pickups in the sending unit! When I went back to speak to the service advisor to try and get some restitution for the $1400 he F#$%^D me out of for the fuel pump, I asked him if they even hot-wired the pump to run a while to see if it was OK or not; NO. I then asked to speak to the mechanic and showed him the piece of debris I pull out of my tank, and I showed him the pictures of it stuck to the suction lines. Mechanics words, "Oh yeah, I've seen that hundreds of times. I told him we should have dropped the tank". Clearly the SA was in this to make revenue numbers and not take care of his customers. Funny thing is, I would have paid for both the pump AND the tank flush. SA gave me his managers number. I have called and left messages twice. All I was asking for was for them to clear the (second) code in the truck and perhaps reimburse my tow fee by giving me some oil changes or something. No call back. Last time I go here. More

Working with Roy was a pleasure. He showed us three different versions of the Expedition we were looking for and there was zero pressure towards the higher priced version. Roy allowed us to make our c different versions of the Expedition we were looking for and there was zero pressure towards the higher priced version. Roy allowed us to make our choice on our own. Roy worked to get us all the rebates and perks I asked for. Will gladly buy from Roy Casas again! More