Mac Haik Toyota

Great customer service, very attentive to detail, kept in constant communication throughout waiting for car constant communication throughout waiting for car More

I bought a brand new 2017 Toyota 4runner TRD Off-Road. Mid 2018 I noticed there are 3 cloudy spots on my 4runner roof and 2 on top of the hood, each is about 4"x7". I went to Mac Haik Toyota Collison Cent Mid 2018 I noticed there are 3 cloudy spots on my 4runner roof and 2 on top of the hood, each is about 4"x7". I went to Mac Haik Toyota Collison Center to see if they can fix it and Because my vehicle still under 3 years/36,000 miles warranty. I talked to a guy name Eddy or Andy, he introduced himself as shop manager. He told me just wait for few months and see if those spots will get worse and we will see from there (but my vehicle still under warranty) Of course Covid happened and when I contacted Mac Haik again I was told if I decided let them repaint (out of my pocket) my vehicle roof and hood, it'll take around 4 to 6 weeks or longer and they will not provided loaner cars. This year (2023) paint damage got even worse. It flakes and looks like snake shedding. Now Mac Haik service department and Collison center refused to accept the responsibility because that individual is no longer employed at Mac Haik. If your vehicle is under warranty, GOOD LUCK TO YOU!!! Because this place will not honor the Toyota warranty. Also at this place if something wrong or you need to complaint, good luck!!! Because there is NO ONE you can file complaint to... so who owns this establishment and who run this business??? More

The staff here are cheerful and enthusiastic, the prices are reasonable, but the interest rate is a bit higher than other places. thanks everyone are reasonable, but the interest rate is a bit higher than other places. thanks everyone More

The workers provide me with great customer service and fast service. I was in and out within an hour or less. fast service. I was in and out within an hour or less. More

This Dealership seems to really care. Cold water on hand. Shuttle ride available if needed. Sabrina in Sales always handles scheduling my service visits. Chris Hester in service gets me i Cold water on hand. Shuttle ride available if needed. Sabrina in Sales always handles scheduling my service visits. Chris Hester in service gets me in and out smoothly... More

Friendly, good communication. Larry always got back to me in a timely manner. Would have liked the delivery to be quicker Larry always got back to me in a timely manner. Would have liked the delivery to be quicker More

Good service experience. They did the oil change and other service quickly with less than an hour wait. They did the oil change and other service quickly with less than an hour wait. More

Friendly staff, oil change was done in a timely manner along with the other fluid checks and mechanical checks along with the other fluid checks and mechanical checks More