MacMulkin Chevrolet Cadillac

This will be a long review but important to get a full This will be a long review but important to get a full picture of how awful this dealership treats customers. First I will review the service depart This will be a long review but important to get a full picture of how awful this dealership treats customers. First I will review the service department- I have had 2 interactions with the service department that left me seeing red. The first time, I had my truck diagnosed at another Chevy dealership and due to the slimy fine print in the warranty (that was not explained to me) there was a clause that service provided had to be done at MacMulkin alone, even if they were booked 3 weeks out and it’s a safety issue. Anyways, I told them the issue which was already diagnosed and the service department must have “known better” and decided to replace another part. Well, I picked my truck up and surprisingly the part they fixed wasn’t the issue and I then had to drive back the 45 minutes to have them replace the part that I told them was the issue. My next experience was today. I waited a few weeks for an opening in the service department to diagnose and fix a few issues with my truck. They called early this morning stating “Why is your truck here? You don’t have an appointment and I have no paperwork.” I was livid since I knew I had an appointment. They called back later to say they found the paperwork and “will see what they can do.” Obviously very organized department. I called about 30 minutes before they closed to see what their diagnostics were and come to find out THEY DIDN’T EVEN LOOK AT MY TRUCK!!! They stated they could probably “get around to it” on Tuesday. This is not respecting a customers time or money, it takes me 1.5 hours to drive there and back not to mention the gas wasted for no reason all while having a scheduled appointment made weeks prior. The complete lack of consideration is unbelievable. Now here’s a synopsis of my purchasing experience with their fantastically incompetent sales department. I will state that they corrected the sales issue later but that’s when I ran into the sneaky salesman that omitted that the warranty was only for that dealer when I made it clear that I wanted a nonexclusive warranty- April 04, 2017 "Poor customer service " - KyleePerrotta The customer service was deplorable. I called and spoke to a Steven G on the phone about a vehicle. That same day my husband went up to see the vehicle and spoke to a Larry who gave him his "absolute lowest price" I went online and check the stock number only to see the price on the website was $2,200 less than Larrys "lowest price". So he called Larry when he got home in which Larry had to "go look into it" two times and call back. Then I went up the next day and was told by Steven G to talk to a Steven B when I arrived and that the vehicle would be pulled up for me and even set up an apt time. I get there and the receptionist wouldn't allow me to speak to Steven B and directed me to speak to Larry once again. Well Larry was selling another vehicle to a couple and was occupied but they wouldn't let me speak to any other sales member. I was beyond annoyed at this point, and didn't feel like a valued customer. I spoke to a Phil and he couldn't locate the trucks keys or the truck that was supposed to be out front for my "scheduled appointment." Then Larry attempts to juggle selling me a truck as well as the couple he was originally taking care of. Then Larry takes my keys and has someone else check out my vehicle. That person normally works in used vehicles and is not familiar with the new car department. He comes back with an extremely low number on my vehicle, roughly 7k UNDER the KBB trade in amount. At this point they have killed my patience level and I go to the game manager, get my keys back and leave. They are unprofessional, under staffed, unorganized, and sleazy since they have quoted prices higher than marked online and low ball trade ins. They must not value customer service. More

This will be a long review but important to get a full picture of how awful this dealership treats customers. First I will review the service department- I have had 2 interactions with the service departm picture of how awful this dealership treats customers. First I will review the service department- I have had 2 interactions with the service department that left me seeing red. The first time, I had my truck diagnosed at another Chevy dealership and due to the slimy fine print in the warranty (that was not explained to me) there was a clause that service provided had to be done at MacMulkin alone, even if they were booked 3 weeks out and it’s a safety issue. Anyways, I told them the issue which was already diagnosed and the service department must have “known better” and decided to replace another part. Well, I picked my truck up and surprisingly the part they fixed wasn’t the issue and I then had to drive back the 45 minutes to have them replace the part that I told them was the issue. My next experience was today. I waited a few weeks for an opening in the service department to diagnose and fix a few issues with my truck. They called early this morning stating “Why is your truck here? You don’t have an appointment and I have no paperwork.” I was livid since I knew I had an appointment. They called back later to say they found the paperwork and “will see what they can do.” Obviously very organized department. I called about 30 minutes before they closed to see what their diagnostics were and come to find out THEY DIDN’T EVEN LOOK AT MY TRUCK!!! They stated they could probably “get around to it” on Tuesday. This is not respecting a customers time or money, it takes me 1.5 hours to drive there and back not to mention the gas wasted for no reason all while having a scheduled appointment made weeks prior. The complete lack of consideration is unbelievable. Now here’s a synopsis of my purchasing experience with their fantastically incompetent sales department. I will state that they corrected the sales issue later but that’s when I ran into the sneaky salesman that omitted that the warranty was only for that dealer when I made it clear that I wanted a nonexclusive warranty- April 04, 2017 "Poor customer service " - KyleePerrotta The customer service was deplorable. I called and spoke to a Steven G on the phone about a vehicle. That same day my husband went up to see the vehicle and spoke to a Larry who gave him his "absolute lowest price" I went online and check the stock number only to see the price on the website was $2,200 less than Larrys "lowest price". So he called Larry when he got home in which Larry had to "go look into it" two times and call back. Then I went up the next day and was told by Steven G to talk to a Steven B when I arrived and that the vehicle would be pulled up for me and even set up an apt time. I get there and the receptionist wouldn't allow me to speak to Steven B and directed me to speak to Larry once again. Well Larry was selling another vehicle to a couple and was occupied but they wouldn't let me speak to any other sales member. I was beyond annoyed at this point, and didn't feel like a valued customer. I spoke to a Phil and he couldn't locate the trucks keys or the truck that was supposed to be out front for my "scheduled appointment." Then Larry attempts to juggle selling me a truck as well as the couple he was originally taking care of. Then Larry takes my keys and has someone else check out my vehicle. That person normally works in used vehicles and is not familiar with the new car department. He comes back with an extremely low number on my vehicle, roughly 7k UNDER the KBB trade in amount. At this point they have killed my patience level and I go to the game manager, get my keys back and leave. They are unprofessional, under staffed, unorganized, and sleazy since they have quoted prices higher than marked online and low ball trade ins. They must not value customer service. More

I ordered a 2021 c8 Corvette from MacMulkin. Customer service and communication was top notch from the day I gave my deposit to the day I picked up my car. Special recognition to Tommy Thompson Jr, Sh service and communication was top notch from the day I gave my deposit to the day I picked up my car. Special recognition to Tommy Thompson Jr, Shane Malone and Mark M. for going beyond the call of duty. More

I purchased a Certified Preowned car from MacMulkin Chevrolet. They claimed the car went through a 172-point inspection. This is a scam. I found a number of problems with the car including a loose stee Chevrolet. They claimed the car went through a 172-point inspection. This is a scam. I found a number of problems with the car including a loose steering connection and problems with the rear brakes all of which had “passed” the certification inspection. Then there is the communication problem, they do not like to communicate. A miserable experience. More

NEVER HEARD FROM THEM! THEY NEVER CALLED, TEXTED, E-MAILED ME AT ALL. I, HAVE NOTHING ELSE TO SAY-BUT THEY MUST SELL A LOT OF CARS DOING BUSINESS THIS WAY. E-MAILED ME AT ALL. I, HAVE NOTHING ELSE TO SAY-BUT THEY MUST SELL A LOT OF CARS DOING BUSINESS THIS WAY. More

DO NOT GO HERE FOR CAR REPAIRS!! Customer service is terrible here!!! They seemed overwhelmed with vehicles. They NEVER call to update you on the status of your car. I had to call the Customer service is terrible here!!! They seemed overwhelmed with vehicles. They NEVER call to update you on the status of your car. I had to call them and then when you call them they tell you they'll have someone call back with the details of the work needed. No one ever does. Finally, when I did speak to someone after calling of course, they tell me what parts would be replaced and the cost, only to find something different on the bill when I picked up my car. They will up charge for services that weren't discussed. If there is an error in charges on your receipt, that you bring to their attention, they will only give you a credit towards future repairs. Not a refund. Customers satifaction does not come first here, which is unfortunate. For this reason I will no longer be giving them my business. This dealership use to have such great customer service but it has gone down hill in this area since they've grown. Communication and great customer service is key to a successful business and they no longer have that at MacMulkin Chevrolet in Nashua Nh. More