MacMulkin Chevrolet Cadillac

With out a doubt this is the worst dealership I have ever done business with. They were good to deal with when you buy your first car from them. But then it all changes and I feel they showed absolutely no done business with. They were good to deal with when you buy your first car from them. But then it all changes and I feel they showed absolutely no loyalty or respect. All I can say now isI love Toyota. More

Buyer Beware - MacMulkin - Buyer Beware Planned on purchasing a new 2019 Corvette C7 Grand Sport from MacMulkin for my birthday this month, but found significant ti MacMulkin - Buyer Beware Planned on purchasing a new 2019 Corvette C7 Grand Sport from MacMulkin for my birthday this month, but found significant tire damage, with deep grooves, raised fibers and embedded dirt on the tire, consistent with a "burn out" indicating stress on the transmission. Showed pictures to two mechanics, one a race car driver, who both confirmed that it was physically impossible that the car tires were not spun. Amazingly, the MacMulkin parking lot and adjacent service bays provided proof of burn outs. I have the pictures to prove burn outs and tire damage. Sales staff (not all) were horrific, arguing that tire damage was due to removal of a plastic label on the tire (physically impossible) and that burn outs in their lot were caused by customers (highly unlikely). Absentee owner, Jeffrey Thompson, only involved himself after the Better Business Bureau complaint that I filed required a response, to which he lied and stated that I backed our of buying the car due to "buyers remorse" over the price of the car. The price of the car was fair - I had no issue with it and never tried to haggle - it was the damage and future transmission issues that I had a problem with (go figure...) The only remorse I had was going to MacMulkin. I have now purchased the same car at the same price, undamaged, at a reputable dealer, Criswell Chevrolet in Maryland. Do yourself a favor, and go to another Chevy dealer. MacMulkin does not care about you, will not act in your service (I did most of their job for them) - the cars just sell themselves despite the issues at MacMulkin. What MacMulkin will do is give you pat responses, tout themselves as the second largest Corvette dealership, beat your new car, abuse you and lie about it. I leave it to the Attorney General, DMV and GM to resolve the larger issues of bad practices at MacMulkin, damage to consumers and tarnishing the great Chevy name. More

Not Happy with recent service visit I made an apt. several weeks ago (Sept 5th, 2019) for a triple flush service with the new non hydroscopic transmission fluid ( GM part # 19417577) on I made an apt. several weeks ago (Sept 5th, 2019) for a triple flush service with the new non hydroscopic transmission fluid ( GM part # 19417577) on my 2017 GS, purchased there. The July TSB was verified when I made my apt. I went in on 9/17 for my 7:30am apt. After waiting one and 1/2 hours, I was told that the fluid was not available and they didn't know when it would be. A total waste of my time. I do believe that the apt. should not have been scheduled when the fluid was not in inventory. Additionally, I should not had to wait 1 ½ hours to be told that my service could not be performed on that day. Now where are we? More

Steve Miller took great care of us and Julio the tech was te We bought a car with all the bells and whistles. Julio couldn’t have been more supportive. Took his time to explain how things worked. We bought a car with all the bells and whistles. Julio couldn’t have been more supportive. Took his time to explain how things worked. More

No one will call back!! I’ve been wanting to buy a car for 3 days. Have left 4 messages, no response. Imagine that. Someone wants to do business with you and you ignore them. I’ve been wanting to buy a car for 3 days. Have left 4 messages, no response. Imagine that. Someone wants to do business with you and you ignore them. When you call the dealership the receptionist says all sales people are very busy and someone will get back to you in 48 hours. Someone does call back but they are only trained on general questions. They say someone will call you back. NOT!!! Stay away from this dealership More

Major service repair issues I took my Escalade in to be checked for two issues. They charge $118 each to evaluate an issue. One of issues was a check engine light that keeps cy I took my Escalade in to be checked for two issues. They charge $118 each to evaluate an issue. One of issues was a check engine light that keeps cycling on and off with lean codes. I explained I had taken it to my local mechanic five times and it is always a lean code even though he can find no issue. So they charged me $118 to plug it into the computer, confirm it was a lean code and tell me they can't find anything wrong. So I ask what am I supposed to do if it goes off again. The service manager told me to rush it right back and they will charge me another $118 to look at it again. Seriously??? I would never go there again. The other check was for a non functioning heated seat. They wanted $900 to repair it. I passed. More