I understand most negative reviews go overlooked, but in effort to help save you from the same trouble I have been/am still dealing with, I suggest you read the following:
My wife initiated contact with CJ at Magna Motors on 12/26/2019. She spoke to CJ, and provided the amount of money she had on hand, advised that we have our own financing, showed him the approval/APR, and offered $15,000 for the Used 2017 Honda Civic EX Sedan, VIN: 19XFC2F71HE000156 Stock: M441A. CJ said they won't accept that, so she said "OK, 15,500"
Instead of negotiating the price/offer as she went in there to do, George Waugh and Jordan Roe ignored the fact that I was not present, ran my full credit report which impacted us financially by them pulling 5-8 hard inquiries, which I believe is illegal and falls under the deceptive lending/sales practices which consumers are protected under the FTC.
Instead of using the financing that my wife continued to show them on her phone with our reference number, they lied to her telling her that our lender must have told her wrong, and that HE had "THE ACTUAL APR" that they approved her for , and told my wife it was much higher than this other lender he was pushing her onto at nearly double the APR.
Again, I was at work while this was going on and got several alerts from my credit monitoring of changes being made to my credit. My wife came to pick me up, and emotionally scarred after the unimaginable and completely unacceptable behavior of the staff at Magna Motors.
I immediately contacted our lender and spoke to the manager of lending department and they confirmed that Magna Motors requested information from them, and that they provided them with our APPROVAL letter, not a Pre-Approval that Jordan Roe kept telling my wife. My lender confirmed that Magna Motors was provided this to them at 3:34pm CST on 12/26/2019. The document they supplied was an exact match to what was on my wife's phone that she continuously told CJ and Jordan Roe only to be told multiple times that she/her reference from her phone was inaccurate.
I went to the dealership on 12/26/19 after I got off work and night and demanded that they show me where I agreed to this. They ran my credit at 3:34pm CST on 12/26/2019, but I did not even get off work until 4:30pm CST. Jordan Roe (Sales Manager), George Waugh(Finance Manager), and Jenny Jones(Director of operations) were all at the kiosk when I asked for this. Jordan Roe's response was "Fine, if you want to go with that lender, give me a copy of your paystub and utility bill" and completely ignored my request. I request the information again, and asked for an explanation. All three employees refused to give me the documentation I requested.
I advised Jordan and George that I just got off the phone with my lender while en route to Magna Motors, and the Manager of the Lending department advised that Magna Motors was sent the approval letter with the APR/Terms that were a 100% match to the information that my wife had been trying to show CJ and Jordan Roe over and over. I confirmed our lender that it was sent to Magna Motors at 3:34PM.
Our lender advised me on a recorded phone call that if the dealership gives me any pushback to call them back and they would be glad to speak to them. I advised Jordan Roe and George waugh of this, and took my phone out to begin my phone call, and Jordan Roe's response to that was to yell "If you don't want to buy a car here, you can just leave". Again, this was in the middle of the showroom floor.
Jordan then shouted across the sales floor "Well you're credit scores are ### and ###" in the middle of the showroom/sales floor while there were other customers in the showroom. This violated both my wife and I's privacy and he exposed personal financial information to other customers in the building.
I started my formal complaint by calling Magna Motors on 12/26/19, and followed up with formal e-mail Magna Motors and copied the owner of Magna Motors. They have still not explained in detail the events that occurred. They have not addressed the incident of my credit report and how that will be corrected.
Their formal response in summary: "Jordan made "the mistake", "Humans make mistakes" , "you were inconvenienced, but not impacted financially", and "We'll take $500 off the car if you want to buy it". It was an insult for them to think I would be using my concern/complaint as a bargaining chip. I asked them one final time to provide me with the information requested and provided a deadline of 12/30/2019 at 5:00pm.
Not only did I not get the information, Ted Foster sent me an e-mail saying the owner would be in the office on 12/31/19 and that I could come in and talk to them even after I all involved parties that any communication needs to be in writing due to the lies and severity of the situation.
If you have had the same experience with this dealer, I would suggest you contact the FTC, BBB, Consumer Protection agencies, and post your review to help protect the rights of other people in our community. These sales practices are unacceptable.