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Maguire Chrysler Dodge Jeep Ram of Syracuse

Syracuse, NY

4.4
1,515 Reviews
Trust Loyalty Security Commitment Support At the Maguire Family of Dealerships, we want to do more than just fulfill your vehicle needs. We want to make you a part of our family. We strive to provide our customers with the best possible car buying experience. Buying a car shouldn't be a painful process. It should be enjoyable. You should be able to walk away feeling happy and relaxed. At the Maguire Family of Dealerships, we can guarantee you will walk away satisfied. The prices you see are the prices you get. No hidden costs, no tacked on fees. All discounts and incentives are already included. So, you know you are getting the best possible price around. In addition, our sales people are non-commissioned. This means that they are paid based on your satisfaction rather than how much you spent on the vehicle. Instead, they can focus on you and your needs as a customer. So, sit back, relax and feel free to browse our online inventory. If you would like to request more information about vehicles, set up a test drive or inquire about financing don't hesitate to contact us! If you don't see what you are looking for, try our easy to use CarFinder option located under the Vehicles tab. Fill out the short form and we will contact you as soon as your desired vehicle arrives! Or, if you would rather discuss your options with any of our friendly sales staff in person, click on our locations option found under the About Us tab for interactive driving directions as well as other contact information. We look forward to serving you! -Tim & Phil Maguire
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959 Hiawatha Blvd W

Syracuse, NY

13204

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Showing 1,515 reviews

November 03, 2020

We want to thank Frank Vanderpool for all his help. He was very professional and eager to help us and make things right. Great customer service. Tom in the body shop was also helpful. Thank you More

by GATSBYASPEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Emily was very nice too, Frank Vanderpool
November 02, 2020

Maguire service department was a disappointment this last visit. They did the oil change I came in for, noticed my NYS inspection had lapsed. We all are challenged in the Covid world. They informed me my rea More

by MDRAKE
Recommend Dealer
No
Employees Worked With
Jason Roe
Nov 12, 2020 -

Maguire Chrysler Dodge Jeep Ram of Syracuse responded

I am very sorry that you feel this way. When it comes to safety and brakes we take this very seriously. We have trained technicians that have been in the business for many years and have changed hundreds if not thousands of brakes. I am not sure why they would say metal to metal if they were indeed 1/2 life. There are many different options in regards to brakes ranging from very cheap aftermarket to top of the line original manufacturer brakes. If I had to guess the difference in price is due to the difference in quality. We do have about 95% of the original Lowery staff working with us including 100% of the technicians that were there. It was very important to me that we retained as many of these great people as possible when we purchased the dealership from them. Again I am very sorry that you feel the way you do and I am happy to do whatever you think is right to turn your opinion around. Thank you Frank Vanderpool General Manager

November 02, 2020

I found that Maquire dealership to be Very professional and courteous and respectful to my needs. I would recommend that they are Great Linda and the corporation was Very Happy for Her Service More

by JOLLYJOE62
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason
October 30, 2020

Both Brandon and Chris thoroughly explain the work that needs to be done and go above and beyond to make sure you are satisfied with the work. More

by visiontlz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Cary, Brandon Milton
October 29, 2020

This dealership made the process seamless! Very straightforward and honest! Had a clerical error with numbers and they made it right so that no extra money came out of my pocket. More

by LAOHERN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erick Alley, Joe Mooney
October 29, 2020

I used my Mopar/Jeep app to search for a Mopar dealer I used my Mopar/Jeep app to search for a Mopar dealer for an oil change, and found that Maguire CDJR was offering a special for $45.99 for a Full Sy More

by Jeep1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brandon Milton
Nov 12, 2020 -

Maguire Chrysler Dodge Jeep Ram of Syracuse responded

I am very sorry that you feel this way. I believe that this was a special on another dealer's website that you saw. I instructed my team that in the future they should honor these in the name of good customer service. I also had my service manager call you to offer your next oil change for free to make up for the difference that you paid. Again I am very sorry that this happened and really would like to make it up to you. Thank you Frank Vanderpool General Manager

Nov 12, 2020 -

Jeep1 responded

Thanks Frank. The special was listed on the MOPAR website under Maguire CJDR. I appreciate you trying to correct the situation and addressing this with your manager. However my complaint was not to receive anything free or refund. Just the way I was treated.

October 29, 2020

The female rep was polite and clear. I apologize that I The female rep was polite and clear. I apologize that I can’t remember her name. She does not appear to be one of the people listed by the other serv More

by mkkmg
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justine Young
October 28, 2020

Steve was very professional everything went great. I’ll be buying again when my lease ends. Tell him ty for the call I am in grad school and work with a tight schedule More

by BOWERSLOUISE88
Recommend Dealer
Yes
Employees Worked With
Steve Dievendorf
October 27, 2020

I really appreciated the courtesy I was given by your service department. They took the time to go over the service my car needed and what would be covered by the warranty. I also appreciated the informa More

by CORKRAN55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John French, Brandon Milton, Dan Marks
October 26, 2020

Very friendly and accommodating. Brandon always goes above and beyond. The upsetting part was I own a 2007 and the part we needed Chrysler stopped making in 2016. We had to go to junkyard to get the par More

by p8967
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Milton
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