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Maguire Chrysler Dodge Jeep Ram of Syracuse

Syracuse, NY

4.4
1,515 Reviews

959 Hiawatha Blvd W

Syracuse, NY

13204

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Showing 1,515 reviews

May 26, 2020

Ignored the real problem with my cars breaking issue. I have had two others say its a caliper malfunction but since its under warranty they denied it... nobody ever wants to backup what they sell... More

by Not important
Recommend Dealer
No
Employees Worked With
Jeff
May 26, 2020 -

Maguire Chrysler Dodge Jeep Ram of Syracuse responded

I am very sorry that you feel this way. I would be happy to speak with you about this to see what we can do to help. I do not know all of the details but would love to get your side and see if we can figure out a solution that you will be happy with. Typically we do not determine if an item is covered under warranty as the manufacturer sets those rules. Again we are happy to see what we can do for you if you would like to call me at 315-521-7315 or email at FVANDERPOOL@MAGUIRECARS.COM Thank you Frank Vanderpool General Manager

May 27, 2020 -

Not important responded

Well i have the car at another repair shop today for another inspection of the rear brakes. I would like y'all to fix the problems. There is no reason why a car with 24k miles on it should need new rotors and breakpads without something else malfunctioning. The car if driven will start to lock up so when you are leaving a stop light or sign you have to accelerate to start rolling and you can feel it and it smells like its burning. We had a problem with the lock on the rear passenger door that took almost 2 years to fix. Its like we have to fight with everyone to fix anything when it comes to this vehicle. I have bought 2 cars from your dealership in the past two years this dodge journey and a jeep cherokee limited. If you would like to give me a call and discuss the options i can be reached at 3158009648

Jun 03, 2020 -

Maguire Chrysler Dodge Jeep Ram of Syracuse responded

thank you for the response. I will have my service director reach out to you on the number provided to see what we can do. We certainly want to fix your car. The question with brakes most times is if it is under warranty or does the customer pay? The manufacturer warranty is not the best as brakes are a wear item. Again we certainly want to do the work and get paid to do it so we need to figure out what it needs and if the manufacturer is willing to pay for it under warranty. We will work with you the best we can . Thank you

May 26, 2020

Great service, friendly service, and a great car wash after the service! The wait time was just as they promised. I would highly recommend their service dept. More

by LONGM0
Recommend Dealer
Yes
Employees Worked With
Never got his name in service but 5 stars!
May 25, 2020

Excellent service, friendly people. I was confident about the work they did :) I will definately be coming back to have my Jeep serviced in the future :) More

by Jvwelch
Recommend Dealer
Yes
Employees Worked With
Frank Vanderpool
May 22, 2020

Great dealership didn’t think I could afford a 4 wheel drive truck before I made a deal here. Am on my second one now More

by lboak2424
Recommend Dealer
Yes
Employees Worked With
Frank Vanderpool, Ross Perretta
May 22, 2020

This was my second lease from you guys. The process was once again easy and pleasant! my sales rep, Art Colagivanni was excellent to deal with. Had my new truck all ready for me when I arrived, was very fr More

by BUSHWILLIAM6
Recommend Dealer
Yes
Employees Worked With
Art Colagivanni
May 22, 2020

Good service would of gave 5 stars but my durango can back with grease on door and arm rest also buliding needs a little upgrade More

by keithodume
Recommend Dealer
Yes
Employees Worked With
Ross Perretta
May 22, 2020

The were easy to schedule the appointment with and provided communication once complete. The shuttle service was very convenient and allowed me to drop my truck off and get to work on time. More

by KRIS.PAOLINO
Recommend Dealer
Yes
Employees Worked With
Can’t remember the name.
May 21, 2020

Another great purchase experience at Maguire CDJR of Syracuse. Greg and the sales team do an amazing job. Always the most aggressive pricing on a new Jeep from Albany to Syracuse. If you don’t give Greg More

by Rjgadziala
Recommend Dealer
Yes
Employees Worked With
Greg Pawliw
May 21, 2020

Very Good! It’s the first time EVER, that I’m happy with a dealers work. +a loaner car AMAZING. Maguires Dodge impressed me on the sale, now the body shop More

by STHEETGE
Recommend Dealer
Yes
Employees Worked With
Body shop
May 21, 2020

The service department is amazing! Got me in right away and took care of all of my concern. Couldn’t ask for anything more. All the staff is da bomb diggity 😉👍🏻 More

by Z_RICE827
Recommend Dealer
Yes
Employees Worked With
Tim, Brandon, Dan, Chris, Paul, Jason, Jeff
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