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Maguire Chrysler Dodge Jeep Ram of Syracuse

Syracuse, NY

Overview
Reviews
Vehicles
3.8
1,517 Reviews
Trust Loyalty Security Commitment Support At the Maguire Family of Dealerships, we want to do more than just fulfill your vehicle needs. We want to make you a part of our family. We strive to provide our customers with the best possible car buying experience. Buying a car shouldn't be a painful process. It should be enjoyable. You should be able to walk away feeling happy and relaxed. At the Maguire Family of Dealerships, we can guarantee you will walk away satisfied. The prices you see are the prices you get. No hidden costs, no tacked on fees. All discounts and incentives are already included. So, you know you are getting the best possible price around. In addition, our sales people are non-commissioned. This means that they are paid based on your satisfaction rather than how much you spent on the vehicle. Instead, they can focus on you and your needs as a customer. So, sit back, relax and feel free to browse our online inventory. If you would like to request more information about vehicles, set up a test drive or inquire about financing don't hesitate to contact us! If you don't see what you are looking for, try our easy to use CarFinder option located under the Vehicles tab. Fill out the short form and we will contact you as soon as your desired vehicle arrives! Or, if you would rather discuss your options with any of our friendly sales staff in person, click on our locations option found under the About Us tab for interactive driving directions as well as other contact information. We look forward to serving you! -Tim & Phil Maguire
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959 Hiawatha Blvd W

Syracuse, NY

13204

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Showing 1,517 reviews

June 02, 2020

Love my Jeep Cherokee Limited The two times I have been in for service, Maguire's service department has been great.. Took car ofteh issue with no issues.. I do need yo make an app More

by ssartori
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Vanderpool
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June 02, 2020

I asked for information and never received it. E mailed back to my self last week . So I have lost faith and will move to another dealership More

by manny.falcone
Recommend Dealer
No
Employees Worked With
Lou
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Jun 03, 2020 -

Maguire Chrysler Dodge Jeep Ram of Syracuse responded

Manny- Thank you very much for bringing this to our attention. I am very sorry that you did not receive the information that you requested. I would ask that you please allow us another opportunity before "losing faith" in us. We honestly try our best everyday but just like everyone we do drop the ball from time to time unintentionally . I feel really bad about this. We have been working with a reduced staff and it has been extremely busy in sales. This is certainly no excuse for poor communication on our part but again I think it may be a bit unfair to write us off all together for this reason. Please allow us to make it up to you however we can. I thank you for giving us the opportunity and for listening to my response. I will use this as a training opportunity for my team. We are not perfect but we try everyday to do the right thing for our customers and employees. If you would like to talk further please call me at 315-521-7315 or email at FVANDERPOOL@MAGUIRECARS.COM. Sincerely, Frank Vanderpool General Manager

May 26, 2020

Great service, friendly service, and a great car wash after the service! The wait time was just as they promised. I would highly recommend their service dept. More

by LONGM0
Recommend Dealer
Yes
Employees Worked With
Never got his name in service but 5 stars!
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May 26, 2020

Ignored the real problem with my cars breaking issue. I have had two others say its a caliper malfunction but since its under warranty they denied it... nobody ever wants to backup what they sell... More

by Not important
Recommend Dealer
No
Employees Worked With
Jeff
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May 26, 2020 -

Maguire Chrysler Dodge Jeep Ram of Syracuse responded

I am very sorry that you feel this way. I would be happy to speak with you about this to see what we can do to help. I do not know all of the details but would love to get your side and see if we can figure out a solution that you will be happy with. Typically we do not determine if an item is covered under warranty as the manufacturer sets those rules. Again we are happy to see what we can do for you if you would like to call me at 315-521-7315 or email at FVANDERPOOL@MAGUIRECARS.COM Thank you Frank Vanderpool General Manager

May 27, 2020 -

Not important responded

Well i have the car at another repair shop today for another inspection of the rear brakes. I would like y'all to fix the problems. There is no reason why a car with 24k miles on it should need new rotors and breakpads without something else malfunctioning. The car if driven will start to lock up so when you are leaving a stop light or sign you have to accelerate to start rolling and you can feel it and it smells like its burning. We had a problem with the lock on the rear passenger door that took almost 2 years to fix. Its like we have to fight with everyone to fix anything when it comes to this vehicle. I have bought 2 cars from your dealership in the past two years this dodge journey and a jeep cherokee limited. If you would like to give me a call and discuss the options i can be reached at 3158009648

Jun 03, 2020 -

Maguire Chrysler Dodge Jeep Ram of Syracuse responded

thank you for the response. I will have my service director reach out to you on the number provided to see what we can do. We certainly want to fix your car. The question with brakes most times is if it is under warranty or does the customer pay? The manufacturer warranty is not the best as brakes are a wear item. Again we certainly want to do the work and get paid to do it so we need to figure out what it needs and if the manufacturer is willing to pay for it under warranty. We will work with you the best we can . Thank you

May 25, 2020

Excellent service, friendly people. I was confident about the work they did :) I will definately be coming back to have my Jeep serviced in the future :) More

by Jvwelch
Recommend Dealer
Yes
Employees Worked With
Frank Vanderpool
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May 22, 2020

The were easy to schedule the appointment with and provided communication once complete. The shuttle service was very convenient and allowed me to drop my truck off and get to work on time. More

by KRIS.PAOLINO
Recommend Dealer
Yes
Employees Worked With
Can’t remember the name.
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May 22, 2020

Good service would of gave 5 stars but my durango can back with grease on door and arm rest also buliding needs a little upgrade More

by keithodume
Recommend Dealer
Yes
Employees Worked With
Ross Perretta
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May 22, 2020

This was my second lease from you guys. The process was once again easy and pleasant! my sales rep, Art Colagivanni was excellent to deal with. Had my new truck all ready for me when I arrived, was very fr More

by BUSHWILLIAM6
Recommend Dealer
Yes
Employees Worked With
Art Colagivanni
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May 22, 2020

Great dealership didn’t think I could afford a 4 wheel drive truck before I made a deal here. Am on my second one now More

by lboak2424
Recommend Dealer
Yes
Employees Worked With
Frank Vanderpool, Ross Perretta
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May 21, 2020

The service department is amazing! Got me in right away and took care of all of my concern. Couldn’t ask for anything more. All the staff is da bomb diggity 😉👍🏻 More

by Z_RICE827
Recommend Dealer
Yes
Employees Worked With
Tim, Brandon, Dan, Chris, Paul, Jason, Jeff
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