Maguire's Ford Lincoln East

Far Exceeded Expectations We had been seriously looking for a new Escape for about a week, and could not find something that matched our needs and wants working through our loc We had been seriously looking for a new Escape for about a week, and could not find something that matched our needs and wants working through our local dealer in York. Doing some research online, my wife and I found an almost exact match to what we wanted at Maguire's of Hershey. We decided to go up on a weeknight, and got there about 6 pm. We had never been here before, and was blown away by the personal attention we received immediately. Billy Bragg greeted us and seemed genuinely interested in helping us find what we needed. We test drove the car, knew we wanted it, and proceeded to make a deal that was far under the price that was offered to us by the dealer in York. During the haggling process (which I should say was the easiest one I've ever been a part of) we met Ted Gilmartin, the sales manager. He also seemed genuinely interested in us and very friendly. I can't tell you how many times we were offered water or tea or coffee throughout this whole process. Online, Maguire's hours are listed as being open until 8 pm. We were finalizing the financing paperwork at 9 pm, and Billy was still there waiting for us so that he could show us all the features of our new car, connecting my wife's phone to the Escape, and we didn't leave there until 945 at night, and only after Billy was certain we didn't have any more questions that he could answer. Maguire's went above and beyond what I ever expected from a car dealership. It's well worth the drive, and you won't be disappointed with the sales and service you will get there. More

Low expectations met I would not recommend this dealer's collision center based on my experiences. They offered an estimate that was very wrong on both price and time need I would not recommend this dealer's collision center based on my experiences. They offered an estimate that was very wrong on both price and time needed. I had work performed in 2010 that offered a warranty from them for the life of the vehicle. Since I had a rental and they had my car, I asked they revisit their work from 2010 and fix some bubbling paint where they had painted the hood. They agreed and said it would be fixed when I picked the car up. While they had the car they called me to ask if I wanted to update my handles at my expense, something that had been covered at the time of estimate and was marked on the paperwork they had. The insurance must have stopped accepting their requests for supplemental work. They never once mentioned their was an issue with the requested warranty repair. The final bill was almost double the original estimate, and the warranty repair had not been touched. When I questioned them, they said they were not responsible. They claimed to not have worked on that part of the hood. Well maybe that is the problem today since that was where the damage had been done in that accident. The staff was exceedingly rude and unhelpful. A manager called with an attitude just to let me know he was returning my voicemail rant I had left him. He mentioned on multiple occasions that I had not requested a return call, which was correct. That is why I was so confused as to why he did call with an attitude. If he was calling to 'fix' the previous poor service, he was failing miserably. DO NOT USE MAGUIRE'S COLLISION CENTER More